Dumb Phrases We Gotta Say to Customers!

[dougiezerts]

This topic might have been posted before. If so, sorry about that!
What phrases do your managers make you say to customers?
With us, it's "Thank you, what city and state, please?" Then we we finish a call, we also have to say, "thank you." I think I've gotta say "thank you" more times in one day than I do the rest of my life!

[reimero]

Could be worse. At least you don't have to start with "how may I provide you with excellent customer service today?"

[The Gatekeeper]

I've said it before, and I'll say it again

"It's a great day at (my company)! Gatekeeper speaking.
How can I make you smile?"




grrrr

[Kiwi]

the worst thing was "what may I help you find today" we had to say that at the art gallery

UGH I HATE HATE HATE that...customers brows would furrow and they would run out of the shop faster than hussain bolt

when we started off with a good morning/good afternoon with a smile and a nod

then waited 2 minutes and would walk over and say "if you need any help Im right here for you"

thats what the staff wanted and it WORKED, the store manager (one of the three bullies) never ever listened to us despite us running a trial, for a week we started with her stupid saying (I HATE you david Carr) and sales went way down. the next week we went back to what the staff like saying and low and behold our sales went BACK UP to normal

if Im ever in a store and I hear that I ask for the manager and let them know I wont be back

[dougiezerts]

Could be worse. At least you don't have to start with "how may I provide you with excellent customer service today?"

You've got a point, there!

[malmalthekiller]

"Hello, thank you for calling ___ Walmart, where you can save money and live better, how may I direct your call?"

[fireheart]

Try "Are you aware of our new credit card? Would you like to see our brochure?" And we had to ask EVERY. SINGLE. CUSTOMER.

[smileyeagle1021]

My current job isn't too bad... other than we have to ask all guests if they need a shuttle to the airport in the morning... doesn't matter if they are staying 1 night or 20.

At the call center though we had, "would you like me to sign you up for the Priority Club with your reservation, it is free to join, only takes a few seconds, and with it you will earn points with every stay towards free nights"

and some I heard when calling hotels
"it's a wonderful day at the Holiday Inn, this is (name), how may I help you"
not too bad, the Indigo brand though had a doozy,
"It's a woderful day at the Hotel Indigo, this is (name), how can we inspire you today"

[Rapscallion]

"You're looking for Rapscallion? Oh, we seek him here, we seek him there, we seek ... oh. This is an external call, isn't it?"

"... I want to work for you."

Genuine conversation between someone calling for me and a colleague. To be fair, the fridge doesn't get much in the way of external calls.

Rapscallion

[PossJB]

"Thank you for calling (city) (corporation), where you can expect great things. This is PossJB. How may I help you?)"

[Boozy]

We are not allowed to use Yes/No questions.

Seriously.

We can't say "Can I help you find anything?" because the customer could say "No." We have to say, "What can I help you find?", or "What is it that you're looking for?"

We're not customer service, we're sales. So any question that could shut down your pitch on the spot is verboten.

[AirHostess]

We don't have to thank God, we are encouraged to be individuals to enhance the customer's inflight experience.

I certainly don't thank people for giving me their rubbish, taking their complimentary food and drink off me when I serve it etc

We are not 'meant' to say 'there you go' when handing items to customers as apparently it sounds 'common' and 'uncouth'

Apart from that we just do our own thing in the air

[ShadedWings]

I guess it's in a manager/owner handout or something, but I had to answer the phone with "It's a wonderful day at ___" too. Usually it made the person pause on the other end of the line.

What was worse was when it wasn't a wonderful day at the pet store, when I had to spend the morning clearing out dead fish or treating a sick animal, etc. Ugh.

[smileyeagle1021]

What was worse was when it wasn't a wonderful day at the pet store, when I had to spend the morning clearing out dead fish or treating a sick animal, etc. Ugh.

oh yeah, that greeting did get disorienting at times... I loved it when I'd be calling a hotel in Minneapolis and they'd answer that way and I'm looking at the weather report saying there was a blizzard... so most definitely not a wonderful day.

[wraiths_crono]

Could be worse. At least you don't have to start with "how may I provide you with excellent customer service today?"

Q: I know it says your a cashier, but I would swear you work for AT&T Uverse with that line... (Cus I am supposed to say it too, and to our field Techs!)