How does your store handle drawers?

[KellyHabersham]

At Macy's, we'd start off with the cash office leaving the morning deposit (a set amount, something like $60, but some registers were higher), and the opening sales associate(s) would separate the bills into their respective slots and "open" the register. When closing, basically we just counted cash, checks, entered it into the register, filled out deposit slips, and placed it in the safe. I don't remeber details beyond that, only that if you ran low on cash during the day, you were not allowed to switch change between registers.....you had to call a manager to bring cash from the "cash bank".

[DerangedHermit]

Sat. AM the Cash Office counts the drawers. The rest of the week they stay in the register and are counted each morning and before close by the CDH. At specific time the CDH takes a certain amount out to being the $5's and larger to a certain value and removes anything over a $20. If the amount take in gets over a certain value the register locks up and a CDH must get it below said value, nice to have no warning.

Our old system was where the Cash Office would count anb balance the drawer each morning.

We have multiple use each drawer without it being counted. If issues arise LP will separate out each user until they figured out what happened.

Makes no sense to me since in a average day we could easily start with lane 1-2 for open. during the mid day do 3-6 and at night do 7-12 while at least some of the other acre counted in the event we need extra lanes.

Our store does it a bit differently:

1) Only $20's and higher are picked up, to a maximum of $1500 (higher if it's the CS desk). Starbucks can have excess singles swapped out with change and/or bigger bills. Registers do not lock if too much is in there. The manager on duty or the cash office clerk count the pickups ("sweeps" in our store's vernacular) and officially subtract them from the register.

2) CDH's count drawers after each cashier's shift. If they are short $5+, they are placed on mandatory, which means they get counted not only after the shift, but before as well.

3) Rolls of change, stamps, and other change are replenished as needed, and the night CDH replenishes the tills with the podium till (which is kept at $1800).

Is your store huge or not? My store has basically everything except a gas station (no NYC, NJ or LI stores have gas stations), EasyScan (I don't think our area has these, either), and a bank (it recently closed, but Citizen's Bank is replacing it in the future).

[RetailSlave]

At Meijer, the cash office puts out the drawers in all the lanes, we start with $350 at the main registers, Service Desk tills are $2000 each (they were $3000, then LP decided that was too much cash up there and lowered the limit), gas station tills are $250 each. All other outlying tills (Garden Center, Pharmacy, Sporting Goods, Media and Deli) start with $150. The Service Coordinator starts out with $3000 in the podium (except on Thursday and Friday when they add $4000 to allow for cashing of paychecks) and there is another $7000 in the Store Director in Charge base that we can draw from.

Cash office comes in at 5am and counts the dirty tills from the night before and puts out clean tills. Employees in the outlying departments (except Gas Station) will come and sign out their money bags and put them in the tills when they open.

Cash drops are usually done twice a day...the Service Coordinator on each of the two shifts has to do a minimum of 5 drops for his or her shift...although at busy times we will do more and will do mulitple drops on a register if warranted. Drops aren't counted unless the lane is on an audit, then the drop is counted and the amount is recorded on the drop log. We usually try to avoid doing drops on a lane that has an audit until after the audit is done, to avoid inaccuracies.

The Service Coordinator will have the Store Director pull clean tills for the overnight cashiers (anyone who is there past 10pm gets a "tomorrow till"). Those are generally put in and swtiched to "tomorrow mode" somewhere between 8 and 9pm, and then the remaining tills are pulled and the UScan lanes are switched out after 10pm. As the outlying departments close they bring their money bags to the Service Coordinator and they are logged and dropped in the safe. All the dirty tills and money from Uscan is pushed into the walk in safe, and the drawers from the Service Desk and the SC podium are locked in a cabinet in the outer cash office.

The Gas Station money is taken out to the station by two members of management during the day and dropped in the safe. Then around 9 (this depends on how busy things are) the Service Coordinator will go out and pull the dirty money and put it in the safe, change the registers to "tomorrow mode" and get the clean money from the safe and change out the tills. That money is then picked up by two members of management in the morning and taken to the Cash Office.
We have added more security measures in the last 9 months or so because of a couple of holdups at other stores. Thing is...that other store was being stupid. The Service Coordinator was WALKING across the parking lot to the gas station alone, at the same exact time every day (in fact, they thought it was an inside job). We ALWAYS drove to the station and varied the time of day and took someone with us.

The cashiers never have to count their tills...it is only done by Service Coordinators, Cash Office and in the case of an audit being way off, a Team Leader will redo the audit to verify the Service Coordinator count. We never hand count it either, we use an Omega that weighs the coins and bills. Service Coordinators will hand count their base but that is it.

[nomorecarts]

my store has 43 registers if you count service desk and outlying registers

I can only speak for the main registers, GC, SC, and express lanes, but those all start with $200, the till is assisgned to a register, not a person, cashiers are audited randomly, and for that they usually give the cashier a register that no one else will use until they are gone so they only have to count it once. The CSMs do the audits. they do pulls every day at a set time, where they take any excessive money(more than about $100 in 10s, $200 in 20s, and they usually leave a 50 or 100 for change orders). we don't do special drops for each register, and they don't lock up at a certain amount. each register has 2 bags assigned to it, one labeled A, one B, one is always at the register, one is in the cash office, the CSMs print out the accounting report and bag it with the money, then come through later with a cart with a box in it and swap out the bags. i dont want to say too much because they dont have the security they should

[StarsAreFixed]

The float is €153..$198 apparently. Nobody uses anyone else's till, if there's no free tills, the drawer is locked away and someone else uses the till. IOU warnings start to flash once you reach €2500..$3423.61. At the end of the shift/day, you get a terminal read saying what SHOULD be in the till, you bag up your till with the read, throw it in the safe and managers bring them to the cash office who count everyone's till. So all cash is locked into the cash office in the basement overnight and it's really easy to spot people making mistakes/recurring patterns. You'd get called down if your till is hort €50 or over, especially if it wasn't a once-off.

At Christmas, Cash Office will come up to the floor and take the €50's and higher from your drawer, but not at any other time of year!

We get change for 3 €50 notes in 5's and 10's, from the safe. I rarely ever need coin change.

[AriaBlue]

Every morning the GSTL puts 1 20, 2 10's, 5 5's, and 50 ones in each register.

We request change at any point we need it.

Everyone keeps the same drawer in the register.

And at the end of the day all the paper money is taken out, the metal change always stays.