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Whaddaya mean we never contact you?
This post by EQ reminded me of our latest problems with our store cleaning crew.
We had another corporate visit yesterday. District manager and some other Vaguely Important People. Like most of our corporate visits, this one was a good one except for one thing: The floors were dirty as hell and they weren't going to take it anymore. But we had an excuse of sorts--the floor scrubber is broken. Again. And as a result, the cleaning guy must resort to wet-mopping the salesfloor.
(See, this is what happens when you outsource the cleaning. The former store maintenance guy, who is now on our morning stock crew, knew how to use every piece of power equipment used for cleaning and could make repairs on them if needed or call somebody himself to have it fixed. With this company, the cleaning people have to call their regional office when things break and they arrange to have it fixed, in nowhere near as timely a manner as we used to get.)
One of the people on the visit just happened to be in charge of overseeing the cleaning contractor, and he made a bunch of phone calls and he spent a lot of time on musical hold before finally getting to the person who could fix things.
And this person has the unmitigated gall to tell the corporate suit and our store manager "Why haven't you been telling us there are problems? You never tell us when there's a problem?"
The hell? Is ignorance necessary to be a manager in a cleaning company? We have constantly been notifying them of problems. We have contacted them when things weren't being done that should've been done. We have contacted them when the cleaning people took it upon themselves to hire their own helpers, and as a result we don't know if the person standing at the door at 5 am is actually supposed to be in the store. We definitely contacted them this fall when the cleaning guy at the time went postal on our morning supervisor and made her afraid to come into work because she feared he'd beat her up or something.
So what's with this whole "you've left us in the dark" thing?
And then this morning, the cleaning guy came in grumbling he got torn a new asshole by his supervisor (not that it was undeserved--he's in the store 4 hours each day at most but probably gets paid for 8) and demanded we find him soap to use to mop the floors. Then he got pissy because we weren't dust-mopping the floors in all the departments. That's his job, not ours, and when we have trucks we only dust-mop main aisles when we finish filling because the cleaning guy won't.
Sigh. We used to have such a clean store. Now it's filthy even on a good day.
We had another corporate visit yesterday. District manager and some other Vaguely Important People. Like most of our corporate visits, this one was a good one except for one thing: The floors were dirty as hell and they weren't going to take it anymore. But we had an excuse of sorts--the floor scrubber is broken. Again. And as a result, the cleaning guy must resort to wet-mopping the salesfloor.
(See, this is what happens when you outsource the cleaning. The former store maintenance guy, who is now on our morning stock crew, knew how to use every piece of power equipment used for cleaning and could make repairs on them if needed or call somebody himself to have it fixed. With this company, the cleaning people have to call their regional office when things break and they arrange to have it fixed, in nowhere near as timely a manner as we used to get.)
One of the people on the visit just happened to be in charge of overseeing the cleaning contractor, and he made a bunch of phone calls and he spent a lot of time on musical hold before finally getting to the person who could fix things.
And this person has the unmitigated gall to tell the corporate suit and our store manager "Why haven't you been telling us there are problems? You never tell us when there's a problem?"
The hell? Is ignorance necessary to be a manager in a cleaning company? We have constantly been notifying them of problems. We have contacted them when things weren't being done that should've been done. We have contacted them when the cleaning people took it upon themselves to hire their own helpers, and as a result we don't know if the person standing at the door at 5 am is actually supposed to be in the store. We definitely contacted them this fall when the cleaning guy at the time went postal on our morning supervisor and made her afraid to come into work because she feared he'd beat her up or something.So what's with this whole "you've left us in the dark" thing?
And then this morning, the cleaning guy came in grumbling he got torn a new asshole by his supervisor (not that it was undeserved--he's in the store 4 hours each day at most but probably gets paid for 8) and demanded we find him soap to use to mop the floors. Then he got pissy because we weren't dust-mopping the floors in all the departments. That's his job, not ours, and when we have trucks we only dust-mop main aisles when we finish filling because the cleaning guy won't.
Sigh. We used to have such a clean store. Now it's filthy even on a good day.
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