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My gods!! What a day!!! Kill me now! >.<
So Sunday I went into work about 15 minutes early because I aim for early so if I'm running late I'm not too late. Trust me it works.....most of the time anyway.
Ahem so as soon as I walk in the door my CSM spots me drags me to the time clock and asks if I can go ahead and clock in now cause it's CRAZY BUZY! So when I make it to the break sheet I see the horror. 2 sackers had called in (kinda normal) and the morning cashier quit (knew about that) and no one else could come in (uh oh). Then I notice one of the call ins is my late night sacker. In other words after 9pm I had no sacker! Plus it seems I was so short handed that after 7 I couldn't spare anyone to get baskets.
It also didn't help that it was a really busy Sunday! And I was running around like a chickn with it's head cut off! Everytime time I turned around someone was calling me over to help them with register problems, overrides, SCs, you name it it happened. Over at SCO I got called over and had three things happening at once!
First a guy and his wife had a check written for over $20 but our system declined it and wouldn't let them get cash back. Sometimes I can override this, but this error message was one I can't override and all I can do is offer them a phone number to call or ask them to write for the exact amount. There was some arguing, but eventually they got it their was no way I could take the check.
Then I had a lady who swiped her Foodstamps EBT card and since she had less on the card then what the total was it declined (Yeah stupid I know). But I guess she didn't notice this because she went ahead and put in $20. So the SCO cashier noticed this and told them to swipe the card again cause we have to type in the amount manually, but the $20 happened before the FS so that cash took away from her Foodstamp total and she didn't get change back like she thought she would.
Well since th transaction was completed there really was no easy way to fix it, if there even is, and I had to explain to her what happened, but no matter how much I dumbed it down she still didn't understand and kept saying it was our fault. blah blah blah. Till finally she said "Fuck it!" and left without her reciept. Something tells me that story isn't finished, but as long as I don't see her again I'm happy.
And finally one of the SCO lanes stopped workind and said "no connection to register". I had seen this error before several times so I rebooted the machine cause that fixed the problem in the past. Instead when the window for the main POS software came up, which has to load before the SCO software, it said and I quote, "Error Program Failure: Panic!!!"
Yes it said "panic" and yes there were 3 '!'. I turned to the SCO cashier and showed him.
Me: You know it's never a good sign when the computer says "panic!!!"
So I had to get on the phone with Support Center and wait for them to fix the problem. And informed the cashier to follow the registers advice and "panic"
Man I'm never gonna forget that one. Anyway that's just the tip of the iceburg, I'm just glad it's over.
So Sunday I went into work about 15 minutes early because I aim for early so if I'm running late I'm not too late. Trust me it works.....most of the time anyway.
Ahem so as soon as I walk in the door my CSM spots me drags me to the time clock and asks if I can go ahead and clock in now cause it's CRAZY BUZY! So when I make it to the break sheet I see the horror. 2 sackers had called in (kinda normal) and the morning cashier quit (knew about that) and no one else could come in (uh oh). Then I notice one of the call ins is my late night sacker. In other words after 9pm I had no sacker! Plus it seems I was so short handed that after 7 I couldn't spare anyone to get baskets.
It also didn't help that it was a really busy Sunday! And I was running around like a chickn with it's head cut off! Everytime time I turned around someone was calling me over to help them with register problems, overrides, SCs, you name it it happened. Over at SCO I got called over and had three things happening at once!
First a guy and his wife had a check written for over $20 but our system declined it and wouldn't let them get cash back. Sometimes I can override this, but this error message was one I can't override and all I can do is offer them a phone number to call or ask them to write for the exact amount. There was some arguing, but eventually they got it their was no way I could take the check.
Then I had a lady who swiped her Foodstamps EBT card and since she had less on the card then what the total was it declined (Yeah stupid I know). But I guess she didn't notice this because she went ahead and put in $20. So the SCO cashier noticed this and told them to swipe the card again cause we have to type in the amount manually, but the $20 happened before the FS so that cash took away from her Foodstamp total and she didn't get change back like she thought she would.
Well since th transaction was completed there really was no easy way to fix it, if there even is, and I had to explain to her what happened, but no matter how much I dumbed it down she still didn't understand and kept saying it was our fault. blah blah blah. Till finally she said "Fuck it!" and left without her reciept. Something tells me that story isn't finished, but as long as I don't see her again I'm happy.
And finally one of the SCO lanes stopped workind and said "no connection to register". I had seen this error before several times so I rebooted the machine cause that fixed the problem in the past. Instead when the window for the main POS software came up, which has to load before the SCO software, it said and I quote, "Error Program Failure: Panic!!!"
Yes it said "panic" and yes there were 3 '!'. I turned to the SCO cashier and showed him.
Me: You know it's never a good sign when the computer says "panic!!!"
So I had to get on the phone with Support Center and wait for them to fix the problem. And informed the cashier to follow the registers advice and "panic"
Man I'm never gonna forget that one. Anyway that's just the tip of the iceburg, I'm just glad it's over.
All my error messages will say "oops" "panic" etc. 
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