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My cw at my food service store (a spanish woman who constantly struggles to grasp the english language, despite the ffact that she has been in the US for many years) irritates the hell out of me, but I may be asking too much. So I pose this to the wonderful world of cs.com
-I tell this person every day the following "I can sometimes get busy at the sandwich station with numerous orders at once. If you must tell me a specific request about one of my orders, either wait until I look at you or say my name so I pay attention to you. Otherwise, I may be so busy and/or flustered that I may not remember or even hear you. Make sure I am paying attention to you before you tell me something specific about one of the (possible 4 or more) orders I am making"
Am I asking too much of this person when I ask them for this? I mean I'm not that hard of a person to work with, but I will NOT tolerate my being yelled at by customers for forgetting something that I was never told about.
Also, this person, at least once a shift, sends through something wrong about an order and refuses to tell me, so when I "mess up" the order the customer bitches at me. And the customer is right but their irritation is directed towards the wrong goddamn person.
Please advise
-I tell this person every day the following "I can sometimes get busy at the sandwich station with numerous orders at once. If you must tell me a specific request about one of my orders, either wait until I look at you or say my name so I pay attention to you. Otherwise, I may be so busy and/or flustered that I may not remember or even hear you. Make sure I am paying attention to you before you tell me something specific about one of the (possible 4 or more) orders I am making"
Am I asking too much of this person when I ask them for this? I mean I'm not that hard of a person to work with, but I will NOT tolerate my being yelled at by customers for forgetting something that I was never told about.
Also, this person, at least once a shift, sends through something wrong about an order and refuses to tell me, so when I "mess up" the order the customer bitches at me. And the customer is right but their irritation is directed towards the wrong goddamn person.
Please advise
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