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OK, I took a call that if it happened face to face I'd classify this guy as a loach. For that matter, if the call had played out a little differently I'd still classify him as a loach. The hearing user did agree to talk though and said she had no problem with talking to him, so I can't really make that classification. The guy he was trying to reach wasn't available, and he spent a good 15 minutes asking questions about this guy... it almost seemed as if he had a crush.
That I think has to be the hardest part of this job... staying uninvolved. I know that thinking of our users as anything other than text on the screen and voices on the phone is a good way to lose mental health, but it's hard not to feel anything for the callers.
Neecy, a question, do the users ever actually think about the Relay Operator? Or is it only the Relay Operators who think about the callers?
-update-
OK, he's now in stalker territory... he just came through my client again... called the same person 3 times, finally got the hint after they used profanities and shouting (which I was obligated to relay both those facts).
That I think has to be the hardest part of this job... staying uninvolved. I know that thinking of our users as anything other than text on the screen and voices on the phone is a good way to lose mental health, but it's hard not to feel anything for the callers.
Neecy, a question, do the users ever actually think about the Relay Operator? Or is it only the Relay Operators who think about the callers?
-update-
OK, he's now in stalker territory... he just came through my client again... called the same person 3 times, finally got the hint after they used profanities and shouting (which I was obligated to relay both those facts).