On another board I visit a rather heated discussion got going about etiquette between customers and employees.
This particular discussion focused around telemarketing. A former telemarketer had written an article about his experiences and, among other things, he stated that it was unfair for people to yell and swear at him when he was simply doing his job.
Some of other respondents to the post were of the opinion that if someone calls them and interrupts their dinner than that person deserves to be met with anger and swearing, regardless of the circumstances.
Now I know telemarketing is a touchy subject, but a number of comments branched out from that, and folks were basically making the point that: "As a customer, I have every right to get upset and be rude to you simply because you are doing your job."
That means they believe they have a right to be rude to you if:
- You are trying to get them to apply for a store credit card
- Trying to sell an extended warranty
- Asking multiple times if you need help
Even if the only reason you are doing these things is because your job requires you to.
I believe in showing a certain level of respect. This means I don't yell or get upset with telemarketers, I either don't answer the phone or simply decline whatever they are trying to sell me on.
It kind of bothers me that there's a "classism" thing going on between the service industry and those who feel they are above working such jobs.
I don't really feel I have an inherent right to be rude to anybody, but obviously other folks feel differently.
This particular discussion focused around telemarketing. A former telemarketer had written an article about his experiences and, among other things, he stated that it was unfair for people to yell and swear at him when he was simply doing his job.
Some of other respondents to the post were of the opinion that if someone calls them and interrupts their dinner than that person deserves to be met with anger and swearing, regardless of the circumstances.
Now I know telemarketing is a touchy subject, but a number of comments branched out from that, and folks were basically making the point that: "As a customer, I have every right to get upset and be rude to you simply because you are doing your job."
That means they believe they have a right to be rude to you if:
- You are trying to get them to apply for a store credit card
- Trying to sell an extended warranty
- Asking multiple times if you need help
Even if the only reason you are doing these things is because your job requires you to.
I believe in showing a certain level of respect. This means I don't yell or get upset with telemarketers, I either don't answer the phone or simply decline whatever they are trying to sell me on.
It kind of bothers me that there's a "classism" thing going on between the service industry and those who feel they are above working such jobs.
I don't really feel I have an inherent right to be rude to anybody, but obviously other folks feel differently.
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