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Sent home early...want to cry.
So today, I went to work as my 'official' first day. Yesterday was introductions, going through and giving me a tour. And showing me how to work the station I'm at.
Yesterday:
Well, the assistant manager was deemed for this task. She told me (since the manager had already left) that I should just fiddle with the menu, get to know it. Do some bogus entries (without pushing the "place order" button) and pretty much get the feel of it. I did. And then I asked a few questions and she seemed pretty nice about it.
Let me be clear - I've never done a job like this. I answered phones before and took down delivery and carry-out orders. However, I never used a touch-screen computer - I wrote everything down at the last place I volunteered. I am also not familiar with the menu really. I have no way to really know what everything is unless I write it down next to me because things are abbreviated like... DblBrdStx and such.
Long story short, I learned what I could until I was told "you need to clock out, first day workers only can work 2 hrs." Okay, fine. That had given me 15 minutes... NOT enough time, imo, to learn everything.
Today:
Today my schedule was 4:30-9:00. I got there at 4:15 and clocked in at 4:30.
I saw the manager and went over to her to talk about a few things.
M- Me!
Mgr- Manager
M: Hi, Mgr.
Mgr: Hey Kym, how are you? Are you nervous?
M: A bit, actually! I have a feeling tonight we'll be somewhat busy.
Mgr: It's OK. If you need any help, just ask someone or me. Did AM show you everything?
M: I think so, some things are a bit unclear but I can fiddle around a bit more.
Lalala. I go to Clock In and afterward, I get onto the menu screen and go to start fiddling...Lo and behold, a caller.
I got his order done pretty quickly. The only question asked - How do I enter an address for the barracks? (Those being where marines stay on base.)
Out of I think 5 calls, I asked for help on 3. Yeah, that's quite a bit. However, I was told to ask and I didn't want to be blamed for screwing up everything.
After I finished a call, the manager comes up to me and says:
M: You're doing great...to an extent. You seem to know the basics but it gets really busy at night and I can't keep having people getting asked for things. It's not your fault but mine because I told AM that she needed to show you what to do but I don't think I was thorough enough. Come by tomorrow at 10 and I will train you.
I then was told I had to clock out and go. I realize that she isn't firing me but wants me to get a better knowledge; however, I felt really embarrassed that I couldn't do my job correctly and thought of how badly I screwed up.
I don't know why but when I got to the car I started crying. I can't help it if I could only spend 15 minutes yesterday getting trained. I couldn't do anything until the AM put me into the computer and I set my log-in ID up. I also wasn't told that some of the menu items on the computer aren't available at the restaurant. That was another embarrassing thing.
Is there anything that I need to do? I will be composing a list of questions to ask the manager and see if I can be SHOWN how to do it.
I'm so sorry I made it this long, I just needed to vent. There's no suck or anything so I hope this in the right place!
-Kymmy
Yesterday:
Well, the assistant manager was deemed for this task. She told me (since the manager had already left) that I should just fiddle with the menu, get to know it. Do some bogus entries (without pushing the "place order" button) and pretty much get the feel of it. I did. And then I asked a few questions and she seemed pretty nice about it.
Let me be clear - I've never done a job like this. I answered phones before and took down delivery and carry-out orders. However, I never used a touch-screen computer - I wrote everything down at the last place I volunteered. I am also not familiar with the menu really. I have no way to really know what everything is unless I write it down next to me because things are abbreviated like... DblBrdStx and such.
Long story short, I learned what I could until I was told "you need to clock out, first day workers only can work 2 hrs." Okay, fine. That had given me 15 minutes... NOT enough time, imo, to learn everything.
Today:
Today my schedule was 4:30-9:00. I got there at 4:15 and clocked in at 4:30.
I saw the manager and went over to her to talk about a few things.
M- Me!
Mgr- Manager
M: Hi, Mgr.
Mgr: Hey Kym, how are you? Are you nervous?
M: A bit, actually! I have a feeling tonight we'll be somewhat busy.
Mgr: It's OK. If you need any help, just ask someone or me. Did AM show you everything?
M: I think so, some things are a bit unclear but I can fiddle around a bit more.
Lalala. I go to Clock In and afterward, I get onto the menu screen and go to start fiddling...Lo and behold, a caller.
I got his order done pretty quickly. The only question asked - How do I enter an address for the barracks? (Those being where marines stay on base.)
Out of I think 5 calls, I asked for help on 3. Yeah, that's quite a bit. However, I was told to ask and I didn't want to be blamed for screwing up everything.
After I finished a call, the manager comes up to me and says:
M: You're doing great...to an extent. You seem to know the basics but it gets really busy at night and I can't keep having people getting asked for things. It's not your fault but mine because I told AM that she needed to show you what to do but I don't think I was thorough enough. Come by tomorrow at 10 and I will train you.
I then was told I had to clock out and go. I realize that she isn't firing me but wants me to get a better knowledge; however, I felt really embarrassed that I couldn't do my job correctly and thought of how badly I screwed up.
I don't know why but when I got to the car I started crying. I can't help it if I could only spend 15 minutes yesterday getting trained. I couldn't do anything until the AM put me into the computer and I set my log-in ID up. I also wasn't told that some of the menu items on the computer aren't available at the restaurant. That was another embarrassing thing.
Is there anything that I need to do? I will be composing a list of questions to ask the manager and see if I can be SHOWN how to do it.
I'm so sorry I made it this long, I just needed to vent. There's no suck or anything so I hope this in the right place!
-Kymmy
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