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Everyone and their dog called out last night, so at 8PM ASM hands me the keys and sez: "You're running the front end from 10 on." Although I did get a bit of real training before he left, so I'm slightly more capable of the task than I was during Sandy (the last time I was left in charge of the frontend was the day nobody should have been at work; that went fairly smoothly because SM stayed as well).
Front end and selfscan (with the idiots from Otherstore)...yeah. Figures the one night I actually have ten things to do at once nine of them need help at once. Technically, selfscan and frontend are always two different people due to the chaos. At one point I had three calls for a key (it later turned out the cashier jumped the gun on saving an order, by the time he let me know I had to recover it I was dealing with two selfscan meltdowns) and two cash machine failures at once. The key took a bit of fiddling, I knew all the codes, but the registers are extremely picky (when entering one code you actually have to turn and hold the key slightly upward because the socket is loose and the register won't recognize it otherwise).
The only thing I screwed up was the closing announcements; couldn't do them on schedule because I was putting out other fires (and for some reason, the 2 other people standing around that could "didn't know how to page"...um, there's nothing saying only managers can use the PA, can you please do it because we all want to get out of here, I'll buy you a coffee). Night Crew Lead wound up doing it. I also forgot to run the grocery damages back (and there was dairy in there...at least I got the produce and deli where they were supposed to go).
It turned out--after we all punched out--that there were two customers at the selfscans who had managed to hide during CW walking the aisles (if she actually DID walk the store)
I stayed an extra minute or two to get them out--it would take longer to punch back in and I was down there anyway.
I think I did reasonably well with no formal training; not having enough people to round customers up was an issue, but I did the best I could being tethered to selfscan (and only having 5 minutes prior training).
Front end and selfscan (with the idiots from Otherstore)...yeah. Figures the one night I actually have ten things to do at once nine of them need help at once. Technically, selfscan and frontend are always two different people due to the chaos. At one point I had three calls for a key (it later turned out the cashier jumped the gun on saving an order, by the time he let me know I had to recover it I was dealing with two selfscan meltdowns) and two cash machine failures at once. The key took a bit of fiddling, I knew all the codes, but the registers are extremely picky (when entering one code you actually have to turn and hold the key slightly upward because the socket is loose and the register won't recognize it otherwise).
The only thing I screwed up was the closing announcements; couldn't do them on schedule because I was putting out other fires (and for some reason, the 2 other people standing around that could "didn't know how to page"...um, there's nothing saying only managers can use the PA, can you please do it because we all want to get out of here, I'll buy you a coffee). Night Crew Lead wound up doing it. I also forgot to run the grocery damages back (and there was dairy in there...at least I got the produce and deli where they were supposed to go).
It turned out--after we all punched out--that there were two customers at the selfscans who had managed to hide during CW walking the aisles (if she actually DID walk the store)
I stayed an extra minute or two to get them out--it would take longer to punch back in and I was down there anyway.I think I did reasonably well with no formal training; not having enough people to round customers up was an issue, but I did the best I could being tethered to selfscan (and only having 5 minutes prior training).
Last night, FEM actually called out the two stragglers; someone told her what they were wearing.
). The amount of training sounds about right as well, it was mostly a trial by fire and if you survived the first month you got the quarter and was stuck on the rotation of managers.
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