Tweet
I get a letter in the mail the other day from my GP clinic saying that I had some tests done recently and the GP mentioned in the letter wanted to discuss them with me. I was VERY confused, since the last two times I'd gone to the GP clinic did not involve any pathology tests being done at all. (the last time I'd had blood drawn in fact was shortly after I started my job at the hospital so they could check to see if I was immune to measles, mumps, German measles and chickenpox - thankfully I still am)
So, I give it a day or two, then go in and visit the GP clinic. When I get to the reception counter, I handed over my Medicare card to them and explained I'd had a letter and was very confused as to what tests she wanted to talk to me about. Receptionist was also confused and said she'd go and talk to the GP in question. She does, then comes back and apologises profusely on behalf of said GP.
Basically, one of the conditions for anyone being able to get subsidised psychologist and psychiatrist visits on Medicare is that they need to have a care plan from their GP and you need to get this renewed on an annual basis by visiting said GP. I am on one for my ADHD and anxiety issues.
In this case, it had come up to that time for me to renew my care plan, but the practice didn't have a letter template which stated this. Rather than create one, they instead opted to use the "you have test results to discuss" template and sent that out instead.
I did give feedback that maybe they need to create a template for that purpose, got my appointment booked and went on my merry way. Luckily I could actually empathise on this one, because I could just as easily see how this could have frightened someone badly. (and it actually did freak me out a bit as well)
So, I give it a day or two, then go in and visit the GP clinic. When I get to the reception counter, I handed over my Medicare card to them and explained I'd had a letter and was very confused as to what tests she wanted to talk to me about. Receptionist was also confused and said she'd go and talk to the GP in question. She does, then comes back and apologises profusely on behalf of said GP.
Basically, one of the conditions for anyone being able to get subsidised psychologist and psychiatrist visits on Medicare is that they need to have a care plan from their GP and you need to get this renewed on an annual basis by visiting said GP. I am on one for my ADHD and anxiety issues.
In this case, it had come up to that time for me to renew my care plan, but the practice didn't have a letter template which stated this. Rather than create one, they instead opted to use the "you have test results to discuss" template and sent that out instead.
I did give feedback that maybe they need to create a template for that purpose, got my appointment booked and went on my merry way. Luckily I could actually empathise on this one, because I could just as easily see how this could have frightened someone badly. (and it actually did freak me out a bit as well)
Comment