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  • #1

    Comcast shenanigans.

    So we have comcast, and they're alright I guess, give us internet and cable. Well, our internet modem has been pretty bad so we ordered on through them, they said it'd be sent a month ago but we never got it, so mom calls and they said it was canceled the first time, didn't explain why, so she had to re-order it on friday, apologized for the wait and gave us six hbo movie channels for three months, and ten free pay-preview movies; they said they'd over-night it. It was supposed to arrive today but of course, never got here, so mom calls once more to find out what happened. They had forgotten to account for saturday and sunday. So my mom is pretty pissed off, and comcast gives us buisness class high speed internet(no idea for how long), and they credited her account for 250 dollars, so we only have to pay 45, and gave us hbo movie channels for an additional three months so now we have it for six! They're also giving us an additional five free pay-per-view movies.

    It turns out the reason the first modem was canceled was because...they(comcast) had ordered a phone modem instead of an internet modem.
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  • #2
    Comcast did this to me when we first got internet from them. I was able to get a modem in my hands from Newegg before Comcast could even get the order turned in. Two calls trying to cancel the order from Comcast and they still sent it after we had the other one up and running for a month.

    It would have been a 5 week wait if we had waited for Comcast to send one to us. I hope you have better luck.

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    • #3
      Fun times ^_^ Tho, I gotta admit, I'd rather have an order cancelled and fixed (provided that they call me to let me know..HAHAHAHAHAAHA- *ahem*) than receive the wrong item and have to send it back and STILL wait for the real one.
      "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
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      • #4
        Oh, Comcast. Had the Internet go completely down in our place Saturday. After some basic troubleshooting on the phone (and usual attempts at upselling) the tech told me that they would have to send a tech out to replace the modem and router. Why? Because the ones that I had (from Comcast) had comparability issues after an upgrade and they've seen this quite a bit. I was a bit stunned and asked "So, they upgraded the system out of comparability with their own equipment? And didn't take steps to prevent outages for customers with that equipment?". The tech was quiet for a moment and then announced that he was upgrading our package and speed for us to apologize. Luckily, they were able to get a tech out Sunday morning and replace the router and modem with a new all in one piece.

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        • #5
          Yeah, the thing is though, after cancelling the order, they never ordered the right modem.

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          • #6
            Watch out for all those freebies. I got something like that from my cable company too (2 dead cable boxes on the same day!), then they upped my bill after the free months were up, as if I'd ordered the services.
            The Rich keep getting richer because they keep doing what it was that made them rich. Ditto the Poor.
            "Hy kan tell dey is schmot qvestions, dey is makink my head hurt."
            Hoc spatio locantur.

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            • #7
              Personally, this kind of customer service (and the service itself more frequently than I would like) is why if there was a better option, I wouldn't bother with Comcast anymore. I'm still waiting for the bill to jump back up since the roommate was talked into upgrading our internet package since it would be $10 less (and our QOS is still about the same).
              Pretend there's something here that sounds insightful, but is really just some pseudo-intellectual bull.

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              • #8
                Two words describe Comcast's customer service:

                Bitch Dog.

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