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  • fun at costco

    my state is finally getting a costco that opens on thursday. this is somewhat of a big deal as there are only 5 other costcos in australia, and none within 500 miles.

    i went over on sunday afternoon to organise my business membership as theres no way in hell i'm going over on thursday - i heard talk of other stores here having a 4 hour wait for memberships.


    as i still have a business number (a unique number assigned to each business) from when i ran the classical music shop i got a business membership - $5 cheaper and it allows you to make 2 transactions at the checkout - one for the business and one for personal.

    i got there and was in the process of signing up with the clerk when all of sudden i hear this "WHADDA MEAN YA CAN'T TAKE THAT? THATS MY BUSINESS CARD!"
    this jackass had tried to sign up for a business membership using only a business card, no certificate of registration or anything.

    he ended up getting escorted out of the building by security.
    i really feel sorry for the workers come thursday
    The mere fact that we have the flamethrower means that someone, somewhere once said "You know, I'd really like to set those customers over there on fire, but don't possess the means to do it"

  • #2
    Four hour wait times? Yipes.

    I've never worked at a membership-type store, but I've worked retail where our nemesis was the tax-exempt forms that would exempt non-profits and businesses from paying sales tax. We'd occasionally get a customer who "of course" was tax exempt, yet was lacking any official government-type document proving such. I don't care that yours is a wholesome and well-meaning nonprofit. Or that you're a local businessperson just trying to make a living. Follow the rules and we will gladly work with you. Don't follow the rules and you pay tax. Period. *sigh*
    A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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    • #3
      Quoth bainsidhe View Post
      Four hour wait times? Yipes.

      I've never worked at a membership-type store, but I've worked retail where our nemesis was the tax-exempt forms that would exempt non-profits and businesses from paying sales tax. We'd occasionally get a customer who "of course" was tax exempt, yet was lacking any official government-type document proving such. I don't care that yours is a wholesome and well-meaning nonprofit. Or that you're a local businessperson just trying to make a living. Follow the rules and we will gladly work with you. Don't follow the rules and you pay tax. Period. *sigh*
      Don't forget about the ones who tell you AFTER you ring up all 200 items "Oh this is tax exempt"....grrr, then they get all snippy because you have to start over again.

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      • #4
        Why can they not make registers that allow you to specify tax exemptness at any time during the transaction?

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        • #5
          Quoth Silent-Hunter View Post
          Why can they not make registers that allow you to specify tax exemptness at any time during the transaction?
          Probably so that everything can get properly documented from the get-go, rather than haphazardly while it's in progress/after it's been done.

          At the wholesale club, we originally used carbon-copy receipts for tax-exempt orders, fed through the check printers. Regular tax-exempt customers would sometimes take multiple blank receipts home so they could fill them out (with organization name, etc.) ahead of time, so all they had to do was sign it at the end of the transaction.

          Then the store switched to printing a duplicate receipt with all the extra boiler-plate disclaimers/store-side documentation at the end, with the space for the customer to fill it out at the end. One of the guys who had spare receipts pre-filled out wasn't happy, and complained every single time he came in.

          Another customer just had special stickers made (like the kind you'd put on an envelope for the return address) with the information on them and slapped it on the receipt before signing it.
          PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

          There are only Four Horsemen of the Apocalypse because I choose to walk!

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          • #6
            Quoth Jay 2K Winger View Post
            Then the store switched to printing a duplicate receipt with all the extra boiler-plate disclaimers/store-side documentation at the end, with the space for the customer to fill it out at the end. One of the guys who had spare receipts pre-filled out wasn't happy, and complained every single time he came in.

            Another customer just had special stickers made (like the kind you'd put on an envelope for the return address) with the information on them and slapped it on the receipt before signing it.
            First customer sounds like a real winner - the store changes its procedures in a way that makes his "own convenience" workaround no longer work, so he complains EVERY TIME he comes in. Second customer is intelligent - finds a new "own convenience" workaround that works with the new procedures.
            Any fool can piss on the floor. It takes a talented SC to shit on the ceiling.

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            • #7
              I don't know about Australia, but you can get a membership online.

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              • #8
                Quoth Silent-Hunter View Post
                Why can they not make registers that allow you to specify tax exemptness at any time during the transaction?
                They can. My store has had it at the end of the transactions for the last nine years I've worked there. >.>

                With the new touchscreen system, you even have to type in the tax exempt ID number at the end now (before you just needed an override).

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                • #9
                  Quoth Employee28567 View Post
                  I don't know about Australia, but you can get a membership online.
                  You can get one online here but I'd imagine it'd be worthwhile going in to actually sign up for one so you know where to go.
                  The best professors are mad scientists! -Zoom

                  Now queen of USSR-Land...

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                  • #10
                    Quoth fireheart View Post
                    You can get one online here but I'd imagine it'd be worthwhile going in to actually sign up for one so you know where to go.
                    you still need to show business ID after signing up online when you get your card
                    The mere fact that we have the flamethrower means that someone, somewhere once said "You know, I'd really like to set those customers over there on fire, but don't possess the means to do it"

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                    • #11
                      Hmm it wonder of they'll accept an ABN registration certificate...

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                      • #12
                        Quoth prjkt View Post
                        Hmm it wonder of they'll accept an ABN registration certificate...
                        I know that Campbells Cash n Carry does (same concept as Costco, but businesses only)
                        The best professors are mad scientists! -Zoom

                        Now queen of USSR-Land...

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                        • #13
                          Quoth prjkt View Post
                          Hmm it wonder of they'll accept an ABN registration certificate...
                          They should do. The ABN is after a business number, regardless if your trading under your own name or as a business name.

                          Edit: I just checked the Aus site, and it states, ABN certificate/registration of business or 3 pieces o fbusiness ID. So they do take an ABN registration certificate.

                          I love where the new melbourne store is, 5 minute drive from home, but kinda disappointed that they removed Ringwood Market for it.
                          Last edited by aulocksmith; 06-03-2014, 02:53 AM.
                          Mytical: A SC? Make a mistake? Oh goodness no. Must have been the little pink men from the planet parsley in the butternut galaxy. We all know that SC's could NEVER make mistakes.

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                          • #14
                            Hmmm I used to work at Eastland... You didn't happen to come into a now former camera shop every now and then did you?

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                            • #15
                              I'm looking forward to the new one being built in Epping. It'll save traipsing into the city and Ringwood is too far to drive.

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