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  • #1

    I feel BAD

    I may have accidentally lost someone his job.
    Ok, so it all started a few months ago. Maybe a year. I took my baby to the car dr. Aka the auto shop. My car had been recalled so I had to take it to the same dealership I bought it from. I didn't want to go back to there, because the last time I took it there some stupid mechanic damaged my tire hubcap and broke my door. I was pissed because my car is like my family member. It was the first big purchase I made, with the money I had earned during my days as a server and retail. So I EARNED that car.
    Anyway, I was mad that someone could do that to my poor baby so when they sent me a survey to fill out about my experience, I gave them pretty low scores. I was sure to write in the comments that it was the stupid mechanics fault, and that it wasn't the customer service advisor's because he was ok. Later, I got an email, asking me to explain myself from the advisor. I thought I'd been pretty clear about what happened so I didn't answer. I just never went back.
    Now, I had to go because of the recall thing so I went, pretty reluctantly. I took a quick glance around and I didn't see the advisor from before, so I figured it was his day off or something. Another one came to help and we went thru with it.
    So after a few hours of waiting in the waiting room like a nervous mother, I was informed by him that my car was done and everything looked fine with it. Big sigh of relief. The advisor, an old man, acted nervous, I noticed, but I commented on my other bad experience from before. He had a funny look and said that that advisor had been fired and to please please give him an excellent score. He begged me! I was in shock. Why did the advisor get fired, if it wasn't even his fault?! He said that was the way things were and to please please give him a good score because everything depended in it.
    I felt sick. Maybe that's why I'm having so much trouble in the job hunt? (I'm a big believer in what's goes around comes around.) Managers why do you Blame the wrong persons?!?! Why do you have such a shifty policy. It brought up bad memories. I guess other business have it too. Seriously I felt like I was going to puke or sob.
    Can't reason with the unreasonable.
    The only thing worse than not getting hired is getting hired.
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  • #2
    It wasn't you who cost the guy his job; it was the shitty company policy. You made it clear that it wasn't the advisor, it was the mechanic, who you were trying to low-score. If the company policy is not to actually READ the surveys, that's not your fault.

    Something you might want to do, however, is to find the names of the people responsible for customer response surveys - as in, the boss-type people and their bosses, not the poor schlubs who scan them in or whatever.

    Then write a letter describing your experience, how pleased you actually were with the advisor the first time, how they fired the wrong person because their survey system is broken, and that you want them to fix the system. Oh, and to do something about the mechanics.

    It probably won't get the first advisor his job back, sadly. But it may well change his record from a 'do not rehire' to a neutral or even favourable reference - making his future job hunts easier. You can hope, anyway.
    Seshat's self-help guide:
    1. Would you rather be right, or get the result you want?
    2. If you're consistently getting results you don't want, change what you do.
    3. Deal with the situation you have now, however it occurred.
    4. Accept the consequences of your decisions.

    "All I want is a pretty girl, a decent meal, and the right to shoot lightning at fools." - Anders, Dragon Age.

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    • #3
      Something doesn't add up here.

      First and foremost, you don't know for certain that the previous advisor WAS fired for that particular incident. You specifically told the dealership the fault lay with the mechanic, not the advisor. In fact, the only reason the advisor has to even approach the vehicle would be to gather necessary information (make, model, year, VIN, etc) and to put a service tag in it. It would almost certainly require a deliberate effort for the advisor to damage your car.

      I am not doubting your word. I'm questioning the story you were told, and that does not necessarily mean I'm calling the current service advisor a liar, either. He himself may have been given a story that wasn't necessarily true.

      If the old service advisor WAS fired as a result of that particular incident, then it's either the dealership's fault for not reading your survey results, or there is more going on than you were told. Either way, it's not your fault. You made the effort to inform them where the problem lay.

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      • #4
        Why would this new service advisor even know you left a bad survey in the past before you told him? Seems sketchy to me that he would know in order to act weird around you. Had it been me, I wouldn't have said a thing about past experiences. Something about that dealership is screwy.

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        • #5
          Was this a Nissan dealership? I know that when I bought my car there, they practically begged me for a good review and made it sound like the review system was extremely draconian.

          It was funny though... one of the last questions on the survey was, "Did you feel pressured to give a good review?" I had a genuinely pleasant experience so I answered no, but I wondered if I should let the dealership know the mother ship is onto their shenanigans...

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