A the GM (just below the FO) related this tale to me.
This happened at another tax office owned by the same franchise owner earlier this week.
The scene was a Wally World where our mega tax chain has a booth. GM was there to check on them. The preparers (2 of them on separate desks) were busy and a woman (wackjob or WJ for the rest of this post) waltzed up to one of the desks and grabbed the customer by the collar and said, "I need to be next."
Yes the grabee was in the middle of her return, she told WJ that she was still in the middle of her return. A told WJ, "You have to leave, NOW! You are banned from all our Wally World booths."
WJ: I need to be next.
A: Leave now. (she also called for security).
Wally World security or loss prevention or whatever they're called now escorted WJ out of the office. The customer who was grabbed declined to press charges.
Now for today:
Our floater (preparer who is not assigned to just one office or location), F called A and told her that WJ had entered one of our storefront offices and tried similar nonsense only just pushing chair aside (customer and all) instead of grabbing another customer. A immediately got on the phone with the police in that 'burb to eject WJ.
We are now in the crazy part of the season. I suggested the A broadcast a pic of WJ to the other tax offices owned by the same FO.
This happened at another tax office owned by the same franchise owner earlier this week.
The scene was a Wally World where our mega tax chain has a booth. GM was there to check on them. The preparers (2 of them on separate desks) were busy and a woman (wackjob or WJ for the rest of this post) waltzed up to one of the desks and grabbed the customer by the collar and said, "I need to be next."
Yes the grabee was in the middle of her return, she told WJ that she was still in the middle of her return. A told WJ, "You have to leave, NOW! You are banned from all our Wally World booths."
WJ: I need to be next.
A: Leave now. (she also called for security).
Wally World security or loss prevention or whatever they're called now escorted WJ out of the office. The customer who was grabbed declined to press charges.
Now for today:
Our floater (preparer who is not assigned to just one office or location), F called A and told her that WJ had entered one of our storefront offices and tried similar nonsense only just pushing chair aside (customer and all) instead of grabbing another customer. A immediately got on the phone with the police in that 'burb to eject WJ.
We are now in the crazy part of the season. I suggested the A broadcast a pic of WJ to the other tax offices owned by the same FO.
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