The phone tree is a LIE!

[bhskittykatt]

When you call The Resort, you get an automated greeting that clearly states: "Thank you for calling [The Resort], a premier seaside destination! For directions, press 1..." etc etc.

I'm trying to understand the thought process of someone who is clearly not trying to reach The Resort who calls us, gets that automated message, and determinedly continues to mash buttons to get through to a person anyway.

Today I took a phone call:
Me: "Guest services, bhskittykatt speaking. How may I assist you?"
Clueless: "Do you guys do welding certifications?"

I asked all my coworkers just to be sure. As far as we are all aware, we don't offer welding certifications at the resort.

[dalesys]

They meant wedding certifications

[Crossbow]

People don't listen to a phone tree. When working for Global Chocolate, I'd routinely get people looking for pretty much everything but us. Car rentals, banking, pizza delivery... you name it. In order to get to me, they had to go through at least 4 levels of voice response system, or at the very least talk to the receptionist. And I know she always said the name of the company very clearly...

[raudf]

"Everyone" knows that the fastest way to get to a human operator is to mash 0 until something that sounds like a human answers. At least this is the complaint I "heard" when I was standing at the window of some place or another and the "everyone" in question was whining that they "didn't have time to listen to the computer! It's YOUR FAULT I CALLED THE WRONG COMPANY!!"

If ever I become a business owner, I will change it so that mashing 0 will put you on a three hour loop of the most annoying hold music ever.. interspersed with the interruption of "Thank you for old, your call is important to us.. blah, blah, blah..."

[MoonCat]

If ever I become a business owner, I will change it so that mashing 0 will put you on a three hour loop of the most annoying hold music ever.

Clint Holmes and that bloody awful playground song...? NOOOO, anything but that!!!

We have that kind of system at work, too, with the phone tree, and it never fails to amaze me when a person says they can't figure out how to contact ANOTHER dept. whose number is given on our hold message (because we get their calls all the time). If you just LISTEN to the message, it will tell you what to do!

[dalesys]

I linked to the Ultimate Phone Tree a while back...

[Chromatix]

If ever I become a business owner, I will change it so that mashing 0 will put you on a three hour loop of the most annoying hold music ever.. interspersed with the interruption of "Thank you for old, your call is important to us.. blah, blah, blah..."

Obligatory gameplay footage: https://youtu.be/AoHg7M9u638?t=1m32s

[BPFH]

If ever I become a business owner, I will change it so that mashing 0 will put you on a three hour loop of the most annoying hold music ever.. interspersed with the interruption of "Thank you for old, your call is important to us.. blah, blah, blah..."

Or maybe send them to Extension 666?

[Nunavut Pants]

That was the subject of the thread that dialysis linked to in the post tow in front of yours...

[dalesys]

That was the subject of the thread that dialysis linked to in the post tow in front of yours...

My kidneys are still working, last I checked.

(I love shpiel checkers)

[Nunavut Pants]

DYAC!!!!! .