Very aggressive irate customer

[NecessaryCatharsis]

Dq today at lunch, I was meeting the in laws to trade my kid off (he spent last week with them) ordered, served sat and eating. A couple come in and order, get their food. He gets VERY loud, "MY burger was with no MUSTARD, HER burger was with no CATSUP! This is NOT going to work, this needs to be fixed!" Which the cashier was offerering to do before he even finished ranting. His female companion called across in a normal tone, "just scrape the catsup off mine, I don't hate it I just don't like as much as you use here, thanks" as she's making pop at the fountain counter.
"NO, that is NOT acceptable, they are going to make this RIGHT! It's no mustard on HERS and no catsup on MINE"
(Side note, yes he did say it differently that time)
A minute later he gets new burgers and loses it (More than he had been to that point) and starts SCREAMING "NO MUSTARD! I said NO MUSTARD". The cashier must have started offering to make it again because he started again "NO, THIS is what we are going to do, I don't want you people to just keep THROWING OUT perfectly good food, take ONE BUN..."

At this point I'd like to say that I have seen adults flip out for stupid reasons in stores, they usually remind me of five year olds Tantruming. This guy was fierce, I was legitimately scared something dangerous was about to happen. My kid looked like he was about to start crying. The couple at the table across from us kept exchanging really nervous glances, as did I with my inlaws. There was an older couple in line and she had left her walker at a table to walk through the line maze, they hadn't ordered yet and her husband was trying to help her back to the table.

At this point the older of the two girls working (I'm saying twenty at the most, and both the girls were tiny) said, with volume I have never heard in someone speaking (because she wasn't shouting, just really really loud) "you are leaving now, you are no longer allowed here." He started blustering for a second and she interrupted with "You are upsetting everyone else here, you will leave now or you will be made to leave." His companion called from the door, "I'm leaving with or without you" and walked out, he glanced around at everyone who was staring at him, and decided to leave.

It was awesome. It sounds condescending but I was so proud of the cashier. She totally made the right call, she did it with authority, and was still calm enough about it to not make things worse. And then I got to try to calm my kid down "The stupidest part is they would have remade his burger twenty times if he'd just stayed calm." The lesson my son seemed to take away was asking nicely will get you more stuff in stores, which isn't quite the right message, but close enough.

When I sort it out more in my head I'm writing a letter to dq corporate if they have one, that cashier is just super impressive (and she was really nice to us when we ordered before this)

[Deserted]

"Sir, I am trying to make this right for you, but you are flipping your shit over condiments. Calm your tits." Geez, some people.

Write your letter to the store manager. It will do that cashier more good IMO.

[Monterey Jack]

"NO, THIS is what we are going to do, I don't want you people to just keep THROWING OUT perfectly good food, take ONE BUN..."

This reminds me of something that happened at Mickey D's recently...I ordered a pair of Sausage McMuffins with no cheese (I like 'em plain...just a dash of salt & pepper, please), and when they arrived w/cheese, I (politely!) asked if they could re-do them without. There was this other guy picking up his breakfast order at the same time, and the cashier holding my two McMuffins offered both of them to the other customer, who was surprised but gladly accepted them (and thanked me, as well). That actually pleased me, because I always feel really guilty when a miscommunication due to my picky nature causes good food to be wasted. And I'm sure the other guy enjoyed getting an extra breakfast to start the day.

[notalwaysright]

Very rarely, the Green Mermaid near my work will make an extra drink, or realize it's wrong before they give it to the customer. They put it on the counter and say it's free. I'm serious, NOBODY will take it! Baffling. I wait a minute to see if someone wants it, then take it over to my work, a place where no one will turn down free coffee.

A guy at school was saying that a place he worked (think mom and pop bagel place) suddenly got an espresso maker. They made tons of drinks to train all the employees. Any that turned out right were offered up for free. Nobody would take them. I was not there, obviously.

[Monterey Jack]

Maybe some people just look at free food as something that the employees "fucked up", either unintentionally or deliberately. Hey, if someone offers me free grub or drink, I'll gratefully take it.

[Mr Hero]

I wouldn't be surprised if whoever was supposed to get the no ketchup burger got the no mustard burger and vice versa.

[Seanette]

I wouldn't be surprised if whoever was supposed to get the no ketchup burger got the no mustard burger and vice versa.

That was my thought, too. Accidental switch and psycho SC couldn't understand or admit that it wasn't an employee error.

[An Haddock]

That was my thought, too. Accidental switch and psycho SC couldn't understand or admit that it wasn't an employee error.

"Are you suggesting that *I* took the wrong burger? HOW DARE YOU! We WILL make this right and I will take NONE of the responsibility!

[Aragarthiel]

"Calm your tits."

I personally prefer "Hakuna your tatas" but that's just me.

My little sister just got promoted to manager because of her ability to stand up to bad customers. She's a tiny little thing, barely breaks 5', and usually very quiet, but she's put her share of customers in their place. When a management position came open, she was their first choice, and now she officially has the authority to kick people out. It also helps that our grandfather works part-time at the local PD so if someone gets really out of hand, even if she's not working that day, any call to the police gets a pretty quick response.

[Irving Patrick Freleigh]

I personally prefer "Hakuna your tatas" but that's just me.

Stolen Permanently borrowed.

[panamared]

My only questions is why didn't someone get this on video with clear pictures of their faces so it could be uploaded to reddit in order to embarrass this couple?? That's how you fight back in a fight you're not in but would like to be.

[WishfulSpirit]

We apparently had one of those this morning (I wasn't on yet, thank <deity of choice>). He apparently threw a fit because, after a 12 hour drive, his...tub wasn't draining well. Um, did that affect your ability to take a relaxing bath in any way? No? It's ok to let us know so we can have Maintenance get some Draino first thing in the morning, but why work yourself up when you want to sleep. Let the tub drain as slowly as it wants to (some of them do that due to weird plumbing) and just go to bed.

[Deserted]

As someone who pretty recently did a 30-odd hour drive (in 2 parts, ~20 hours and ~10 hours with ~8 hours sleep in between), let me play devil's advocate and say, that guy may have just been so exhausted that it brought the sucktomer out in him. I was pretty close to that myself.

[WishfulSpirit]

Yeah maybe but he apparently decided to scream at us AGAIN the next morning. I can understand flipping your shit over something minor if you're exhausted. I'll admit to having done so myself on occasion. But coming back to throw another tantrum after you've slept just means you're a jerk.

[Food Lady]

People and their ridiculous first-world problems. Just switch burgers, you twit! But instead he chose to get kicked out. Of a fast food.