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First, no CSR so far has been rude, bitchy, etc., but neither has the situation been corrected.
I am presently on the phone for the third time with SHPS. They have my healthcare flexible spending account. My husband and I ordered glasses almost two weeks ago. I turned in the difference after my insurance coverage to be reimbursed a week ago Monday. They used to have a two to three day turnaround. Since I hadn't heard anything after a week, I called on Monday after reviewing my SHPS account online to find out why it wasn't paid. I was reissured that everything was in the process of reimbursement (it is deposited directly to my bank account). Wednesday I check my SHPS account again to find that not all of it was paid. It said that most of my claim was ineligible. Second call ensues. Today I received an email that my reimbursement was updated. I check SHPS online to find that, once again, they're saying my claim is ineligible. Third call.
The reason for the whole mess? Whoever input the original claim entered the date as 2/6/2008 instead of 2/6/2009, which is why they're saying I don't have funds to cover it.
While I may not be completely living paycheck to paycheck, it's pretty close, so this delay is really getting annoying. Everyone has been helpful, but if the funds aren't there Monday, I'm calling and asking directly for a supervisor. If everyone hadn't been so nice, I probably would have stuck to my "two calls then ask for a supervisor" limit.
I am presently on the phone for the third time with SHPS. They have my healthcare flexible spending account. My husband and I ordered glasses almost two weeks ago. I turned in the difference after my insurance coverage to be reimbursed a week ago Monday. They used to have a two to three day turnaround. Since I hadn't heard anything after a week, I called on Monday after reviewing my SHPS account online to find out why it wasn't paid. I was reissured that everything was in the process of reimbursement (it is deposited directly to my bank account). Wednesday I check my SHPS account again to find that not all of it was paid. It said that most of my claim was ineligible. Second call ensues. Today I received an email that my reimbursement was updated. I check SHPS online to find that, once again, they're saying my claim is ineligible. Third call.
The reason for the whole mess? Whoever input the original claim entered the date as 2/6/2008 instead of 2/6/2009, which is why they're saying I don't have funds to cover it.
While I may not be completely living paycheck to paycheck, it's pretty close, so this delay is really getting annoying. Everyone has been helpful, but if the funds aren't there Monday, I'm calling and asking directly for a supervisor. If everyone hadn't been so nice, I probably would have stuck to my "two calls then ask for a supervisor" limit.
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