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So, today a Manager at a daycare-play center in the mall where I worked called me in and told me this gem of a story:
Last Saturday was a busy night at the movie theater in the mall. This SC came-into the center to drop-off her 2-children. She was checked-in by the Manager. (Note: She basically had to sign a contract, and all the terms were listed right on the counter. The costs per time per child was also listed here, $4.00 per child per 15 minutes… This will be important.
MWIAS = Manager who is a saint
SEB = Stupid Entitled B***h
Consequently, SEB’s movie was sold-out, and she came-back to get her kids, approx. 17-minutes after she dropped them off, saying that she would come-back before the next movie. The SEB then demanded of the MWIAS that since her children had been there for so short a time that she shouldn’t have to pay! MWIAS informed her that she was actually only going to charge her for 1-child as a courtesy, and she had signed a contract agreeing to pay per time. The SEB continued to argue that this was unfair, that she was going to call MWIAS’s Supervisor, and the Owner, that it was a rip-off, etc. The MWIAS then cited this example to the SEB that, what if she had gone into a restaurant and ordered drinks and drank them, then received a phone call that she had to leave; she would still be obligated to pay for those drinks. The SEB’s response:
“Well, I would have those drinks comped!”
Obviously nothing could get through to this SEB and she continued to demand the Owner’s home phone number immediately. The MWIAS told her in no uncertain terms that unless she was the undying blood-bonded best friend of the Owner she was NOT getting that number. The SEB then stormed-out with her children yelling:
“Well I’m never coming HERE again!”
Hmm, didn’t she already say she was going to be back later?
The MWIAS told me that this SEB had been there on another occasion and had called 3-days later saying that her daughter’s eye had gotten scratched while in MWIAS’s care. MWIAS knew for a FACT that the girl’s eye had been fine when she was dropped-off. Unfortunately, the SEB was given her money back. I told her I could see where this was going, that the SEB figured that she could keep using the center’s services, and then would just complain and get her money back. MWIAS and I agreed that this was basically theft of services, and that if she got to be a nuisance, just call us.
The MWIAS said she has plenty more stories for me!
Last Saturday was a busy night at the movie theater in the mall. This SC came-into the center to drop-off her 2-children. She was checked-in by the Manager. (Note: She basically had to sign a contract, and all the terms were listed right on the counter. The costs per time per child was also listed here, $4.00 per child per 15 minutes… This will be important.
MWIAS = Manager who is a saint
SEB = Stupid Entitled B***h
Consequently, SEB’s movie was sold-out, and she came-back to get her kids, approx. 17-minutes after she dropped them off, saying that she would come-back before the next movie. The SEB then demanded of the MWIAS that since her children had been there for so short a time that she shouldn’t have to pay! MWIAS informed her that she was actually only going to charge her for 1-child as a courtesy, and she had signed a contract agreeing to pay per time. The SEB continued to argue that this was unfair, that she was going to call MWIAS’s Supervisor, and the Owner, that it was a rip-off, etc. The MWIAS then cited this example to the SEB that, what if she had gone into a restaurant and ordered drinks and drank them, then received a phone call that she had to leave; she would still be obligated to pay for those drinks. The SEB’s response:
“Well, I would have those drinks comped!”
Obviously nothing could get through to this SEB and she continued to demand the Owner’s home phone number immediately. The MWIAS told her in no uncertain terms that unless she was the undying blood-bonded best friend of the Owner she was NOT getting that number. The SEB then stormed-out with her children yelling:
“Well I’m never coming HERE again!”
Hmm, didn’t she already say she was going to be back later?
The MWIAS told me that this SEB had been there on another occasion and had called 3-days later saying that her daughter’s eye had gotten scratched while in MWIAS’s care. MWIAS knew for a FACT that the girl’s eye had been fine when she was dropped-off. Unfortunately, the SEB was given her money back. I told her I could see where this was going, that the SEB figured that she could keep using the center’s services, and then would just complain and get her money back. MWIAS and I agreed that this was basically theft of services, and that if she got to be a nuisance, just call us.
The MWIAS said she has plenty more stories for me!
And I'd love to see her find a babysitter then.
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