Radio Hack Quack

[SilverOrb]

So I broke the charger for my cell the other day.

Not the chargers fault, just my own stupidity. I decided to go to Radio Hack to check prices on a new charger, since I was next door anyways.

I asked him about a charger, and he said that they had no regular ones for my phone.

His suggestion?

Go and yell at my cell phone company and make a fuss.

Yes, you read that correctly. Go yell at them for something not their fault until they give me free stuff.

He actually said to me-

"Just go throw a fit on the phone. Companies are trying so hard to keep customers, that they will give you whatever you want if you make a fuss. I got free texting for my wife just by yelling on the phone for 5 mins!!"

I pretended to think that that was a great idea, and got out ASAP.

Is it just me, or was he beyond WRONG in even SUGGESTING that?!

And no, I'm not doing that

[seigus]

It's not you - it's wrong. Very, very wrong. And yet, it seems to be a prevailing belief/attitude at this time.

[protege]

Anyone else see the other problem here? I'm sure that salesman would get upset if people were screaming at *him* to gain free stuff

[Can I Help Your A$$?]

"What if I yell at YOU for five minutes? Will that get me what I want?"

[candyshopgirl]

What a stupid dumbass,He refused a sale. I hope this doesn't sound too SCish but I think I would have talked to the manager.I think the boss would like to know that the employees are trying not to make sales.

[Evil Queen]

What a stupid dumbass,He refused a sale. I hope this doesn't sound too SCish but I think I would have talked to the manager.I think the boss would like to know that the employees are trying not to make sales.

Agreed. I would have talked to the Manager too. His employee is studying very bad business habits and it makes Radio Hack look very bad (not that it matters, Radio Hack sucks as it is).

[JustaCashier]

How much you wanna bet he'd very quickly get super defensive at the very slightest display of SC-ish behavior from one of his customers?

Mike

[Broomjockey]

That's what we call "A sucker's bet." I'd be more interested in knowing if he'd throw a hissy back at an SC.

[malmalthekiller]

How much you wanna bet he'd very quickly get super defensive at the very slightest display of SC-ish behavior from one of his customers?

Mike

Pretty much.

I hate people that try to get whatever they want just by screaming.

[Kaylyn]

That's stupid. Radio Shack can order chargers for any cell phone, it just may take a while. Until then, they can sell you a car charger and a power inverter (plugs into wall, has a cigarette outlet). And, they are on commission, at least when I worked there.

Really stupid of him not to do everything in his power to set you up with some sort of solution. That's money out of his pocket!

[Becks]

Dude's an idiot and a tool.

[Cloudy Sky]

Yep, that's what the stores do. I've been at the receiving end of those calls often enough. Get customers all the time who are coached by the stores to call us, make a fuss, and try to get stuff for free. Today I even had one customer who was calling FROM THE STORE, with the dealer in the background, prompting him on the questions/demands.

He didn't get a thing from me - being good at customer service doesn't mean I'm not a hard-ass at times!

[ShadedWings]

I had my apartment manager do something along those lines.

The apartment washing machines ruined a bunch of my clothing, with brown dirt stains (yay public washing! ) and I went to complain...

She told me it's because I did the washing wrong, and it's soap on there.

Um... no? My soap is not BROWN. And I did the same thing I do with every single load of laundry in my life, and had no problems. Until then.

I tried to argue it, and she told me to take them back to WalMart and complain to them that their products are sucky and get a refund.

What the ?? Firstly, I never told you where I bought them, someone could possibly take offense at that statement you rude wench! (Mostly people who like to have an image of high-class, heh, not me but still I hate when people are rude without thinking.) Secondly, I'm not going to LIE to another company when it's YOUR fault, not theirs.

Third, you're a wench. And many other foul things.

So yes, I've run across that too. People just make me sick sometimes.

[Kogarashi]

ShadedWings, did you ever get that resolved? And thank you for taking the moral high road. I've heard from my fellow workers at Walmart (not to mention everyone on here) about the "customers" who pitch huge tantrums to get refunds on stuff when they should've been told just to take a hike. One less tantrum in the world is a blessing to retail workers.

[tropicsgoddess]

Regardless of how the economy sucks, treating CSRs like that to get your way is wrong. That guy is a total douchebag for suggesting something like that knowing he's also in customer service too! If you need a charger, I would suggest getting one of these. The iGo chargers. I have one for me and SO and it's awesome! I got one from Radio Shack...the one by my house is nice.