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I think this is the right forum for this post, but if it's better suited elsewhere, feel free to move it...
I recently (3 weeks ago) moved in with my boyfriend. Things are great! Except he has a really tiny bed. It's a "super single" which basically means it's a bit bigger than a single and a bit smaller than a double. We can sleep fairly comfortably in it, but there's no room to roll around, and it's a free-flowing waterbed, so when one of us does try to roll over, we generally wake the other up. Plus, the cats can't sleep next to us, so they tend to sleep on top of us.
Anyway, I told my boyfriend that one of the first things we had to do if I was going to move in with him was get a new bed. A queen sized, at least. We both have a good amount of money saved up, so there was no reason to not get a really nice, high quality bed that would last us years (decades, if we're lucky.) So about two weeks ago, we did just that. We walked in to one of the few furniture stores in town that sold waterbeds, and ordered a Queen size. They said it would take 10-14 days for the mattress to get delivered to their store, and then they would call us to set up delivery (we paid extra to have their delivery team deliver and set it up for us.) We also ordered a frame, since obviously we didn't have a queen-sized frame to go with it. All in all, we spent a bit over $1400 on the whole thing.
So, today was the big day! Our new bed came in a few days ago and we decided to have it delivered today (Saturday) since my boyfriend didn't work, and it would give us time to drain our old waterbed, disassemble it, clear out the bedroom, etc. (And BTW, draining the old waterbed was a pain.
But that's another story.)
So, the delivery guys come and start setting stuff up...except...
Delivery Guy: You don't have a frame.
Me: Um, no, we ordered a frame with the bed.
DG: The frame you ordered is just a metal frame that needs a standard queen-sized wood frame to be installed on.
Me: Uh...we specifically told the sales guy we needed a frame. Actually, he ASKED us if we had a queen-sized frame that we could use, and we told him no, and he told us he'd order one for us.
DG: Sorry, we can't set up the bed like this. Maybe you want to call your sales person?
Me: ... Yeah, I'll do that.
So I call the furniture store and talked to the same guy who helped us order the bed. Turns out he did in fact order the wrong frame and admitted it was his fault, not the delivery guys' fault. And since they have a full load of deliveries today, they won't be able to come back tonight...and they're closed tomorrow...so the soonest they can get it to us would be Monday. He did refund us $20, but it wasn't for inconvenience, it was for the difference in price in the frame.
I'm upset, yeah, but I didn't push the issue. I did very pointedly tell him that we had already disassembled our old bed, and that with the new queen mattress in our room we didn't have room to set the old bed up again, and in the meantime, we had no bed to sleep on over the weekend. He said he apologized for the inconvenience, and I just left it at that. I know people make mistakes...it just really sucks. I kinda wish we could have gotten more than $20 off but it's better than nothing, and I didn't wanna turn into an SC. What would you guys have done?
PS: We do have the box spring and the actually mattress for the new bed, which we did go ahead and fill with water and we're planning on sleeping on it tonight (originally when I talked to the sales guy, we weren't planning on filling it, 'cuz we'd just have to drain it again on Monday so the delivery guys can set up the correct frame underneath it, but we decided to try it out anyway.) So at least we don't have to sleep on the couch/floor for the weekend.
I recently (3 weeks ago) moved in with my boyfriend. Things are great! Except he has a really tiny bed. It's a "super single" which basically means it's a bit bigger than a single and a bit smaller than a double. We can sleep fairly comfortably in it, but there's no room to roll around, and it's a free-flowing waterbed, so when one of us does try to roll over, we generally wake the other up. Plus, the cats can't sleep next to us, so they tend to sleep on top of us.
Anyway, I told my boyfriend that one of the first things we had to do if I was going to move in with him was get a new bed. A queen sized, at least. We both have a good amount of money saved up, so there was no reason to not get a really nice, high quality bed that would last us years (decades, if we're lucky.) So about two weeks ago, we did just that. We walked in to one of the few furniture stores in town that sold waterbeds, and ordered a Queen size. They said it would take 10-14 days for the mattress to get delivered to their store, and then they would call us to set up delivery (we paid extra to have their delivery team deliver and set it up for us.) We also ordered a frame, since obviously we didn't have a queen-sized frame to go with it. All in all, we spent a bit over $1400 on the whole thing.
So, today was the big day! Our new bed came in a few days ago and we decided to have it delivered today (Saturday) since my boyfriend didn't work, and it would give us time to drain our old waterbed, disassemble it, clear out the bedroom, etc. (And BTW, draining the old waterbed was a pain.
But that's another story.)So, the delivery guys come and start setting stuff up...except...
Delivery Guy: You don't have a frame.
Me: Um, no, we ordered a frame with the bed.
DG: The frame you ordered is just a metal frame that needs a standard queen-sized wood frame to be installed on.
Me: Uh...we specifically told the sales guy we needed a frame. Actually, he ASKED us if we had a queen-sized frame that we could use, and we told him no, and he told us he'd order one for us.
DG: Sorry, we can't set up the bed like this. Maybe you want to call your sales person?
Me: ... Yeah, I'll do that.
So I call the furniture store and talked to the same guy who helped us order the bed. Turns out he did in fact order the wrong frame and admitted it was his fault, not the delivery guys' fault. And since they have a full load of deliveries today, they won't be able to come back tonight...and they're closed tomorrow...so the soonest they can get it to us would be Monday.
He did refund us $20, but it wasn't for inconvenience, it was for the difference in price in the frame.I'm upset, yeah, but I didn't push the issue. I did very pointedly tell him that we had already disassembled our old bed, and that with the new queen mattress in our room we didn't have room to set the old bed up again, and in the meantime, we had no bed to sleep on over the weekend. He said he apologized for the inconvenience, and I just left it at that. I know people make mistakes...it just really sucks. I kinda wish we could have gotten more than $20 off but it's better than nothing, and I didn't wanna turn into an SC. What would you guys have done?
PS: We do have the box spring and the actually mattress for the new bed, which we did go ahead and fill with water and we're planning on sleeping on it tonight (originally when I talked to the sales guy, we weren't planning on filling it, 'cuz we'd just have to drain it again on Monday so the delivery guys can set up the correct frame underneath it, but we decided to try it out anyway.) So at least we don't have to sleep on the couch/floor for the weekend.
)
Thanks!
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