Tweet
... or why don't you go to the f*cking bank?
Wow, my first real thread and it isn't about my own Sucky Customers but rather someone elses...
I was at the Post Office today, just needing to send a small package and a few letters, wanting to weigh them for correct postage, etc. I am used to there being a bit of a line, and was quite pleased when there were only 2 people infront of me.
I hop in the queue and expect a quick in-out. As I am waiting, my attention gets drawn to SC 1, who is already at a window. From what I can gather, she has just used her credit/debit card to purchase foreign currency. The teller has asked her for ID (in line with financial regulations), and she has presented an ID with a different name from the one on her card. The ensuing craziness presented below:
SC1- Idiot Woman
SC2- Idiot Woman's Friend
AT- Awesome Post Office Teller
My thoughts in italics
SC1- Yeah, well, I just changed my name, so it's an old ID. I have a student ID that has my photo on it and the same name as on my card. But look at the picture, it's me.
Anyone who has just changed their name knows you should bring a copy of the official document, like a marriage certificate, to back this up until your new ID comes through
AT- I can only accept government issued ID. Do you have your passport?
SC1- No, I don't have my passport. Look, it is me in the picture, can't you just give me my money? I've just changed my name and I'm leaving the country TOMORROW!
Idiot points here. You're leaving tomorrow and just exchanging your money now?
AT- Let me call the helpline for advice, one moment please.
AT is on the phone with them, grumbling begins in the queue as there is only one other teller, SC1 is starting to tick everyone off.
AT- Unfortunately, without gov't issued ID in the same name as on the card, I will have to cancel the transaction and charge back the amount of money to your card. This is the LAW.
SC1- Well, can't you just give it to me in cash?
AT- No, I have to charge the amount back to your card.
SC1- Well, how long is that going to take? I am leaving tomorrow and I really can't leave here without having that money back.
SC2- You know, my friend is too nice to you. This is bullsh*t. And it is YOUR mistake. If you needed ID you should have asked for it and checked it at the start of the transaction. Now YOU charged my friends card and YOU can't even say how long it will take to get back onto her card. What are YOU going to do?
AT- I really have no control over electronic transactions. If this is urgent, you should speak to your bank. Which is where SC1 should have gone to in the first place
It has now been 15 minutes. Lather rise and repeat, with SC1 stating over and over how she doesn't want to be difficult but she's NOT LEAVING WITHOUT HER MONEY! This elicits some heckles from the now gigantic queue that has grown behind her, about, for example, if she doesn't want to be difficult she should get out of the store.
She gets more and more frantic, demanding names, higher ups, demanding a guarantee for the time the money will be back in her account, all the while AT keeps reminding her that it is the LAW that she have her ID for Forex transactions. At this point, I'll mention we're in the UK and SC1 is an American, so this is not likely the first time she has ever done this. AT is preventing ID theft and I was glad she followed the rules. SC1 finally leaves in a huff with SC2.
BONUS IDIOT
So I finally get called up to the window when AT has composed herself. I can tell that she is a little rattled from the whole thing. I have had her help me before, she is fast, efficient, polite, and to the letter. In short, my favorite person to deal with at the post office. I pop my package on the scales and all is going well until the next man in line comes up to the window next to mine. Here's what happened-
AT- Awesome Teller again
TT- Trainee Teller
AH- Asshat
Me- Yours Truly
AH- Yea, can I get these in English notes please? *Plonks down £500 in Scottish and Northern Irish notes on the counter*
TT- *Looks at AT with a look of fear in her eyes*
AT- Sir, we don't have that many English notes in. We only have what the customers give us.
AH- But the man here told me to come back after 2pm today to get this done. Look, I need to pick up a car at 5, and I don't have time for this. I want these changed to English notes NOW.
AT- Sir, we don't have time to go through all of our money bill by bill looking for that quantity of English notes when we might not even have that many to begin with. He (the man AH is referring to) is not here right now, he has not left a note.
AH- He didn't need to leave a note. You just take this and give me English notes. He just said to come back after 2pm when you're not busy. Look, I've not got time for this, he knew that I am leaving today. Now you do this now.
At this point, I am getting pretty pissed off. I have waited in line just like everyone else, longer than this guy in fact, and now he is getting into an increasingly loud shouting match with AT, meaning I can't complete my actual, post office realted NON BANKING transaction. So I start giving him the death stare.
AT- Sir, if you look behind you, we are busy now. I'm sorry but he is not here right now, you will need to come back later this afternoon if this is something you have worked out together. We do not have time to go through all of our currency looking for English notes.
AH- Well, you're.... an... IDIOT! You bet your ass I will be back here later, and when I tell him how SHIT you are a customer service, you'll be sacked and good luck getting a job with that attitude.
At this point AT snaps. Keep in mind this post office is a family owned and operated business-
AT- Go ahead, tell my DAD all about how terrible I am. Now please leave the store and come back later.
AH continues to tirade and shout and demand that she do it now, swearing and shouting and belittling AT. Finally, I snap-
Me- Would you PLEASE leave!!! You can go to the bank to change over your notes, they are still open, and I am SICK and TIRED of you interrupting MY transaction. She already TOLD you that they cannot and will not change that many notes for you.
So AH grabs his money and storms out, smacking the drinks cooler on his way past, swearing and shouting.
I share a sympathetic smile with her, tell her I think she is awesome, and get my stamps and my package sent in all of 3 minutes. All in all, I was in the post office for 45 minutes.
Really people. Why didn't either of these cerebrally challenged individuals go to the BANK??? We're in a city centre, there are loads of banks, they were all open.
Wow, my first real thread and it isn't about my own Sucky Customers but rather someone elses...
I was at the Post Office today, just needing to send a small package and a few letters, wanting to weigh them for correct postage, etc. I am used to there being a bit of a line, and was quite pleased when there were only 2 people infront of me.
I hop in the queue and expect a quick in-out. As I am waiting, my attention gets drawn to SC 1, who is already at a window. From what I can gather, she has just used her credit/debit card to purchase foreign currency. The teller has asked her for ID (in line with financial regulations), and she has presented an ID with a different name from the one on her card. The ensuing craziness presented below:
SC1- Idiot Woman
SC2- Idiot Woman's Friend
AT- Awesome Post Office Teller
My thoughts in italics
SC1- Yeah, well, I just changed my name, so it's an old ID. I have a student ID that has my photo on it and the same name as on my card. But look at the picture, it's me.
Anyone who has just changed their name knows you should bring a copy of the official document, like a marriage certificate, to back this up until your new ID comes through
AT- I can only accept government issued ID. Do you have your passport?
SC1- No, I don't have my passport. Look, it is me in the picture, can't you just give me my money? I've just changed my name and I'm leaving the country TOMORROW!
Idiot points here. You're leaving tomorrow and just exchanging your money now?
AT- Let me call the helpline for advice, one moment please.
AT is on the phone with them, grumbling begins in the queue as there is only one other teller, SC1 is starting to tick everyone off.
AT- Unfortunately, without gov't issued ID in the same name as on the card, I will have to cancel the transaction and charge back the amount of money to your card. This is the LAW.
SC1- Well, can't you just give it to me in cash?
AT- No, I have to charge the amount back to your card.
SC1- Well, how long is that going to take? I am leaving tomorrow and I really can't leave here without having that money back.
SC2- You know, my friend is too nice to you. This is bullsh*t. And it is YOUR mistake. If you needed ID you should have asked for it and checked it at the start of the transaction. Now YOU charged my friends card and YOU can't even say how long it will take to get back onto her card. What are YOU going to do?
AT- I really have no control over electronic transactions. If this is urgent, you should speak to your bank. Which is where SC1 should have gone to in the first place
It has now been 15 minutes. Lather rise and repeat, with SC1 stating over and over how she doesn't want to be difficult but she's NOT LEAVING WITHOUT HER MONEY! This elicits some heckles from the now gigantic queue that has grown behind her, about, for example, if she doesn't want to be difficult she should get out of the store.
She gets more and more frantic, demanding names, higher ups, demanding a guarantee for the time the money will be back in her account, all the while AT keeps reminding her that it is the LAW that she have her ID for Forex transactions. At this point, I'll mention we're in the UK and SC1 is an American, so this is not likely the first time she has ever done this. AT is preventing ID theft and I was glad she followed the rules. SC1 finally leaves in a huff with SC2.
BONUS IDIOT
So I finally get called up to the window when AT has composed herself. I can tell that she is a little rattled from the whole thing. I have had her help me before, she is fast, efficient, polite, and to the letter. In short, my favorite person to deal with at the post office. I pop my package on the scales and all is going well until the next man in line comes up to the window next to mine. Here's what happened-
AT- Awesome Teller again
TT- Trainee Teller
AH- Asshat
Me- Yours Truly
AH- Yea, can I get these in English notes please? *Plonks down £500 in Scottish and Northern Irish notes on the counter*
TT- *Looks at AT with a look of fear in her eyes*
AT- Sir, we don't have that many English notes in. We only have what the customers give us.
AH- But the man here told me to come back after 2pm today to get this done. Look, I need to pick up a car at 5, and I don't have time for this. I want these changed to English notes NOW.
AT- Sir, we don't have time to go through all of our money bill by bill looking for that quantity of English notes when we might not even have that many to begin with. He (the man AH is referring to) is not here right now, he has not left a note.
AH- He didn't need to leave a note. You just take this and give me English notes. He just said to come back after 2pm when you're not busy. Look, I've not got time for this, he knew that I am leaving today. Now you do this now.
At this point, I am getting pretty pissed off. I have waited in line just like everyone else, longer than this guy in fact, and now he is getting into an increasingly loud shouting match with AT, meaning I can't complete my actual, post office realted NON BANKING transaction. So I start giving him the death stare.
AT- Sir, if you look behind you, we are busy now. I'm sorry but he is not here right now, you will need to come back later this afternoon if this is something you have worked out together. We do not have time to go through all of our currency looking for English notes.
AH- Well, you're.... an... IDIOT! You bet your ass I will be back here later, and when I tell him how SHIT you are a customer service, you'll be sacked and good luck getting a job with that attitude.
At this point AT snaps. Keep in mind this post office is a family owned and operated business-
AT- Go ahead, tell my DAD all about how terrible I am. Now please leave the store and come back later.
AH continues to tirade and shout and demand that she do it now, swearing and shouting and belittling AT. Finally, I snap-
Me- Would you PLEASE leave!!! You can go to the bank to change over your notes, they are still open, and I am SICK and TIRED of you interrupting MY transaction. She already TOLD you that they cannot and will not change that many notes for you.
So AH grabs his money and storms out, smacking the drinks cooler on his way past, swearing and shouting.
I share a sympathetic smile with her, tell her I think she is awesome, and get my stamps and my package sent in all of 3 minutes. All in all, I was in the post office for 45 minutes.
Really people. Why didn't either of these cerebrally challenged individuals go to the BANK??? We're in a city centre, there are loads of banks, they were all open.
Are you talking about post office employees only or tellers in general? ("Bank clerk" does sound right to me, and I am in the US...)
.
Comment