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This is a sucky customer service sighting, so if it's in the wrong spot, I'm sorry.
My boyfriend and I are getting engaged soon. I don't know exactally when, as he wants to surprise me, but we've been looking at rings lately (so he can surprise me with something I like). We've been to a few jewelry stores, from cheap mall chains to a couple of real jewelry stores. Normally a sales person pounces on us within 30 seconds of us entering, correctly pegging us as engagement ring shoppers.
Not so this weekend! We entered a jewelry store, were greeted from across the store with a "Hello" and were then ignored. The engagement rings were all laid out where you could touch them, so I guess the store wanted to encourge more of a self-service model. It was not busy (more employees than shoppers!), and there were several employees who didn't seem to be doing anything. We had questions about the rings, and asked one employee about it. She told us to just look at the sticker on the ring, and then she walked across the room! When I asked another employee some questions about a ring, she half answered my questions and then also walked away from us.
At this point, it was rather clear that either the employees hated people, or that we were not welcome in the store for whatever reason. We left, both livid about the treatment. We weren't scruffy looking--I was even in a skirt! I'm not a sucky customer; I will put up with a lot before I complain, but this seemed crazy. Guess my money isn't good enough for them or something.
Sorry for the longish-ness of this, but I still can't believe that these employees did this. How am I going to buy something if I can't even figure out what metal it is made of?
My boyfriend and I are getting engaged soon. I don't know exactally when, as he wants to surprise me, but we've been looking at rings lately (so he can surprise me with something I like). We've been to a few jewelry stores, from cheap mall chains to a couple of real jewelry stores. Normally a sales person pounces on us within 30 seconds of us entering, correctly pegging us as engagement ring shoppers.
Not so this weekend! We entered a jewelry store, were greeted from across the store with a "Hello" and were then ignored. The engagement rings were all laid out where you could touch them, so I guess the store wanted to encourge more of a self-service model. It was not busy (more employees than shoppers!), and there were several employees who didn't seem to be doing anything. We had questions about the rings, and asked one employee about it. She told us to just look at the sticker on the ring, and then she walked across the room! When I asked another employee some questions about a ring, she half answered my questions and then also walked away from us.
At this point, it was rather clear that either the employees hated people, or that we were not welcome in the store for whatever reason. We left, both livid about the treatment. We weren't scruffy looking--I was even in a skirt! I'm not a sucky customer; I will put up with a lot before I complain, but this seemed crazy. Guess my money isn't good enough for them or something.
Sorry for the longish-ness of this, but I still can't believe that these employees did this. How am I going to buy something if I can't even figure out what metal it is made of?
I say don't let it bother you, as there are plenty of other places to get a nice engagement ring, although if I had been in your shoes, I probably would've been really upset, too. Was there a manager or supervisor or anyone else you could've asked for?
The most expensive thing about her rings was the stone.
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