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  • #1

    Evil Chanel sunglasses wearin' ... chick..

    I was standing on line at some supermarket, on my lunch break, when I see the cashier motion this guy with a cart/buggy (NC word) full of groceries, in to her 15 items or less check-out. This woman, dressed to the nines, with Chanel shades, gets all huffed and shouts, "What are you doing in my line?!?!?! This is MY LINE!!! You have a full cart of groceries, and I ONLY HAVE TWO ITEMS!!! You're in my line!!!!!!!" We all just looked at the woman, with our jaws collectively dropped. The woman looked at all of us, shook her head, and stormed off somewhere, in a rather perturbed state. A lady next to me said, "My mama didn't raise me like that." I said, "Neither did mine."

    Crazy mutant Santa Fe dwellers.
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  • #2
    The lady did overreact quite a bit, but I'd be miffed as well because of the fact it is supposed to be an express lane. The cashier was really the one at fault here and should've called over someone that indeed had 15 or less items. If that had been one of my cashiers, I would've had a talk with them after that to make sure they understood the purpose of an "express" lane

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    • #3
      I know, but the cashier motioned them over, because the lane next to her was full. Sorry I left that out.. little late at night there.

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      • #4
        If I were behind someone with fifty items in an Express lane (when I have like 3), yeah, I might be annoyed...but in front of them? No. The cashier was just trying to ease the overall line situation.
        Last edited by EricKei; 08-14-2009, 04:58 PM. Reason: I re-read it and it didn't make all that much sense
        "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
        "The difference between an amateur and a master is that the master has failed way more times." - JoCat
        "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
        "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
        "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
        "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
        Acts of Gord – Read it, Learn it, Love it!
        "Our psychic powers only work if the customer has a mind to read." - me

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        • #5
          It may be different in your area Shadow, but the grocery store where my daughter works does it the way OP mentioned. If there is no-one in the lane with a express load, then they will gesture for a single person to come from another line.

          Often it is the FES who will pull someone with a huge load from a line into express.

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          • #6
            I suppose I may be reading it wrong then, the way I first read it was the lady that flipped was actually behind the person with the full cart. Either way, to me, we have designated lines to 10 or less, and those should stay open to those who have the required items, and just because there is no one in that line at the moment, you shouln't fill it up, because in 1 minute someone might be there that needs it.

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            • #7
              Quoth HeatherWolf View Post
              Crazy mutant Santa Fe dwellers.
              I lived there myself for four years, and occasionally had exactly the same thought about some people.
              "I am quite confident that I do exist."
              "Excuse me, I'm making perfect sense. You're just not keeping up." The Doctor

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              • #8
                Quoth shadow1186 View Post
                ...you shouln't fill it up, because in 1 minute someone might be there that needs it.
                Hell, not even. It seems a cashier always manages to wave in a fully loaded cart no more than ten seconds (I estimate that they just got there since the cart will still be so full that the items are stacked higher than the cart basket reaches, and only a handful of items on the belt/in bags) before I get into the line for express with my one box of Bubba Burgers and six-pack of Blue Moon. And then the line usually builds to five-deep of actual express customers, while the first full cart is still being unloaded.

                WHY?!

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                • #9
                  Quoth Teskeria View Post
                  It may be different in your area Shadow, but the grocery store where my daughter works does it the way OP mentioned. If there is no-one in the lane with a express load, then they will gesture for a single person to come from another line.

                  Often it is the FES who will pull someone with a huge load from a line into express.
                  We do the same thing except that we'll pull someone with a basket load over, rather than a full trolley load.
                  The best professors are mad scientists! -Zoom

                  Now queen of USSR-Land...

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                  • #10
                    When I check on express, I sometimes take a customer with more than the posted number of items. Generally it's during slower times when I'm just standing in front of my lane, and I won't "wave over" people whose carts are even full to the point where I can't see the bottom. I have a sense for who I'll be able to get through quickly, and who I won't.

                    That said, there are a lot of people who would benefit from learning a little Express Etiquette. A lot of the time taken up on express is from people who know their transaction is going to take longer, even though they might only have a few items. For example:

                    - People with WIC checks, particularly multiple checks. It's only a few items, but it takes longer to enter the required info into the computer than it does to actually scan the order.

                    - People with regular checks. If you have all the info filled out beforehand except the amount, I don't mind too much. However, if you plan to wait until I've finished ringing you up to begin writing the check, then ask to borrow a pen, please use a regular lane.

                    - People who want cigarettes (at least in my store). All the cigarettes are at Customer Service, which is situated at the opposite end of the FE from Express.

                    Those are just the few that come to mind right now. I'm sure there are more.

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                    • #11
                      Heh, I had the FES at the Bullseye move me to a line today simply because it LOOKED shorter. Never mind that the person in the line I chose had 10 items, and the person in the line SHE chose had filled the belt...

                      Then again, it was a good thing in the end, because I'd left my wallet in the car (I'd taken it out when I got gas...stupid full service laws) and the cashier in the new line was a friend of mine, so she rang me up and suspended the transaction while I got my wallet.
                      It's little things that make the difference between 'enjoyable', 'tolerable', and 'gimme a spoon, I'm digging an escape tunnel'.

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                      • #12
                        My question is who was in the express line first? The person with the full cart who was invited there, or the woman with the expensive sunglasses and only two items?

                        Yeah, the express lane is supposed to be for people with 15 items or less, but company policy might dictate you break that rule and open the lane up for everyone if the lines get too long.
                        Knowledge is power. Power corrupts. Study hard. Be evil.

                        "I never said I wasn't a horrible person."--Me, almost daily

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                        • #13
                          Just as Nature abhors a Vacuum, FES's seem to abhor an empty Line. Heaven forfend that a cashier not on break should have a breather of more than about ten seconds...

                          That's the only explanation I can come up with.
                          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
                          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
                          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
                          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
                          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
                          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
                          Acts of Gord – Read it, Learn it, Love it!
                          "Our psychic powers only work if the customer has a mind to read." - me

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                          • #14
                            I will admit I've waved people with more than the limit over to the express line at the wholesale club. I've also had the FLS and MOD and the other cashiers send people over to my line.

                            Do I get people complaining because the guy ahead of them had more than 8 items? Sure, but I just shrug and tell them, "My coworkers sent them over to keep the lines down."

                            There was the time I worked an opening shift, and due to a scheduling mix-up and a call-out, there were NO other cashiers. It was just me, on express. And close to opening is when we'll get the business shoppers, buying supplies for their business. I was in the middle of ringing up a big flatbed of items when a SC stormed up and snapped, "I thought this was the express line?!" I looked him right in the eye and told him, "Sir, when I'm the only cashier, there is no express line." The SC left without buying anything, but everyone else in line understood the situation.
                            PWNADE(TM) - Serve up a glass today! | PWNZER - An act of pwnage so awesome, it's like the victim got hit by a tank.

                            There are only Four Horsemen of the Apocalypse because I choose to walk!

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                            • #15
                              Quoth Irving Patrick Freleigh View Post
                              My question is who was in the express line first? The person with the full cart who was invited there, or the woman with the expensive sunglasses and only two items?

                              Yeah, the express lane is supposed to be for people with 15 items or less, but company policy might dictate you break that rule and open the lane up for everyone if the lines get too long.
                              The guy with the cart. She just got there and saw this dude with the full cart/buggy, being checked out.

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