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  • #1

    online newspaper comments

    Okay so on Friday a major internet/phone/TV (telecommunications) company had a major outage with their internet & hence VOIP. It was out from 7pm Thursday to around noon on Friday. This affected 4 states.

    Our guests at my hotel were rather upset (of course) and I am sure some of them recieved their money back due to the outage... Yeah it was a pain, but what can ya do???

    My man works at the company that had the outage. It was not a good day for him...

    Upon reading the local newspaper, there was anouncement that said company was having an outage, and on Saturday the details were anounced (who were affected and for how long).

    In typical SC fashion, someone in one of the comments on the local newspaper's website demanded EVERYONE who subscribes to this company's services recieve "a month free". ... ... ... AND of course others ran with it! A month? Are you kidding me? When, locally, the last outage for this company was like 4 years ago???

    This company, even when I wasn't with my man, was so reliable that...well we rarely had issues.


    and the SC's sing: Free free free I want something for free! But you can't get something free from me!!!
    When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---
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  • #2
    Good lord, the only thing I want free from my ISP when there's a major outage is the truth. I could likely badger a month out of them before an honest admission of a problem, when all I want to know is "Do I need to continue troubleshooting my own equipment?".
    "English is the result of Norman men-at-arms attempting to pick up Saxon barmaids and is no more legitimate than any of the other results."
    - H. Beam Piper

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    • #3
      When there is an outage, I think customers are owed a refund for the time they couldn't use the service. The customers demanding free service for a month were just being greedy.
      A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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      • #4
        Quoth bainsidhe View Post
        When there is an outage, I think customers are owed a refund for the time they couldn't use the service.
        Some quick calculations on my part using my rate of about $50/month means I'd get an outage refund of seven cents an hour (rounding up) in a 30 day month. I think it'd cost them more than that just to process a refund. It's simply not economical to do so unless it's a very extended outage. After all, even if you're paying $100/month, you're still only getting 14 cents an hour refund. I'd rather they don't waste the staff's time on such piddly amounts.
        Ba'al: I'm a god. Gods are all-knowing.

        http://unrelatedcaptions.com/45147

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        • #5
          Maybe so, but I wouldn't expect the company to do this automatically. For the customers complaining, certainly. It's all part of good customer service. I just think demanding one whole month of free service was being greedy.
          A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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          • #6
            Yeah so a hotel here in town known for its conventions is rumored to be billing said communications company for 80 people who walked out of the hotel angry. They apparently had a meeting going that required internet access. The only other company in town is Qwest, and only a couple hotels use that...

            Ironcally, that same hotel recently was charged a couple grand because people who got married left their wedding gifts in a meeting room & returned to find themselves robbed...
            When it comes to getting things done, we need fewer architects and more bricklayers. ---Colleen C. Barrett---

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            • #7
              Quoth thehippie777 View Post
              Yeah so a hotel here in town known for its conventions is rumored to be billing said communications company for 80 people who walked out of the hotel angry. They apparently had a meeting going that required internet access. The only other company in town is Qwest, and only a couple hotels use that...
              I'm guessing that aside from manager's bending over in the wind, there's no reason for them to pay that. Nearly every ISP has a nice comfortable window of promised uptime in the contracts they sell and if they don't... well then I guess they've set themselves up for failure in this case. 4 hours is nothing. inconvenient sure? bound to piss people off? absolutely. but as far as reliability numbers go: very very small

              Not entirely related, but here's a fun story about a company that didn't know the difference between 99.9% uptime and 99.99% uptime and ended up on the wrong side of contract fulfilments because of it. If you don't feel like reading the whole article, here's the meat of it:

              "Gary scoffed. "It doesn't matter, ninety-nine point nine, ninety-nine point nine nine, there's such a little difference that it's moot." This, of course, wasn't true. 99.9% gets you almost nine hours, 99.99% gives you less than an hour."
              Shop Smart. Shop S-Mart!

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              • #8
                i see the same things on some computer games i play

                "It was down for a HOUR!!! I want to be compensated for my money!"

                Um. sure, you pay what... $14 a month, divide that ...assuming 30 days in the month, 720 hours.
                yeah it works out to .0192 ... here's your penny. Hell here take 2. Don't spend it all in one place!

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