It's not that I didn't BELIEVE you guys.......

[I am the Lizard Queen!!]

So waaaay back in march I bought my mom some skin products at sephora which unfortunately didn't agree with her skin at all . Because of mutual schedule nuttiness I wasn't able to get the skin cream back from her until last week (she lives about 3 hours away from me, in a town with no sephora, tragically , as Sephora is my happy place!)
So because the cream is priced at 85$ I decide to try and return it although, because it's been 5 months I am totally prepped to be told to cram it (at the absolute most I'm hoping for a store credit ).
The lovely young lady behind the counter assures me that it's no problem. Full credit returned to my card and I am super excited. (. Yay shopping ). So she brings up my account and then suddenly gets a terrified look on her face. Like verge of tears holy crap is ig time for my break yet look...
Do she leans over and says " I am so sorry it looks like you purchased this for 77$ on sale do that's all we can refund your card"
I swear the poor girl was cowering ( probably with her hand hovering over a panic button that actually goes nowhere). So I am honestly waiting for the rest. So.....??????
That's it? I actually laugh snd tell her "of course. That's fine. I certainly don't expect you to refund me more than I paid !!"
She motions me in , rolls her eyes and says "You have. NO idea how many people fight me on that "
So, really? That's actually a thing? I mean. , I believed you guys, I honestly did but it just seems do ridiculous to me.
Whiskey Tango Foxtrot?

[Food Lady]

Wow. Did you give her a link to CS? It sounds like she could use it.

[rose_metal_nz]

Awww I love how you were the nice customer to her
It's kinda sad that us just acting normal is obviously a BigFuckenDeal to poor people whose "normal customers" are obviously asswipes.
But it's also a good feeling that you can briefly restore their faith in the human race (however misplaced )

[Andara Bledin]

It both breaks my heart and pisses me right the fuck off every time I see a CS rep cringing over something that not only isn't a big deal, but shouldn't even be any sort of deal at all.

I just want to be there when one of these ass-munches shows up and starts showing their true colors just so I can give them the figurative curb-stomping they so richly deserve.

^-.-^

[Seshat]

So did you get yourself $77 of Sephora goodness? Or your Mum $77 of some other sort of goodness?

[Catwoman2965]

And I don't get why customers get all pissy about stuff like that. My experience, as someone who works in retail, and shops a lot, is IF you have your receipt, or the store can look up your transaction, you will get back what you paid, via the method of payment, cash, credit to your cc, etc. I know in my store, if we have the receipt, or can look it up, we have no choice, the system automatically credits back what was paid, minus any discount, and brings up how the purchase was paid for.

This is why I not only keep my receipts, almost to the point of being anal, and I also make sure I KNOW what a store's return policy is. And if I'm not sure, I won't buy.

[PepperElf]

I swear the poor girl was cowering

Awww.... for the girl.

I'm betting she was relieved to find out she had such a nice customer and not a sucky one.


side note, one of my best mascaras? ... the tiny house-brand sample one they gave me with my purchase.

[Mr Hero]

The only time I had something like this happen was when I was getting some dinner before work. I ordered something on the menu that looked delicious. About 10 minutes later my server comes back.

Her: We need to talk.
Me: (Oh great, I didn't even ask you out and you're already breaking up with me) What's wrong?
Her: We don't have the things to make what you ordered. We should be getting a delivery tomorrow.
Me: Oh, no problem. Can I get the menu again so I can decide on something else?

I think the server was expecting me to be a SC over it. Sad really.

[pzychobitch]

The only time I had something like this happen was when I was getting some dinner before work. I ordered something on the menu that looked delicious. About 10 minutes later my server comes back.

Her: We need to talk.
Me: (Oh great, I didn't even ask you out and you're already breaking up with me) What's wrong?
Her: We don't have the things to make what you ordered. We should be getting a delivery tomorrow.
Me: Oh, no problem. Can I get the menu again so I can decide on something else?

I think the server was expecting me to be a SC over it. Sad really.

You and me must be twins because i've done the exact same thing.

[Catwoman2965]

The only time I had something like this happen was when I was getting some dinner before work. I ordered something on the menu that looked delicious. About 10 minutes later my server comes back.

Her: We need to talk.
Me: (Oh great, I didn't even ask you out and you're already breaking up with me) What's wrong?
Her: We don't have the things to make what you ordered. We should be getting a delivery tomorrow.
Me: Oh, no problem. Can I get the menu again so I can decide on something else?

I think the server was expecting me to be a SC over it. Sad really.

While I might have been disappointed, esp if it was something I was really looking forward to, I would have also chosen something else, and not been pissy about it.

[I am the Lizard Queen!!]

While I might have been disappointed, esp if it was something I was really looking forward to, I would have also chosen something else, and not been pissy about it.

But that would require some maturity and the perspective to realize that some things are NOT THE END OF THE FREAKING WORLD! Something you have, but sadly, many do not


It was really win-win for me; I got to choose my own fabulous Sephora products, and the girl threw in a bunch of freebies as well!

Seriously though, I wanted to buy the poor girl a latte and give her a hug!