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Today I had to run some errands and started with getting an oil change at the dealership. The dealership is about an hour away from where I live and it took two hours to get the job done. Thus, I was not able to go back to my local bank branch before they closed for the day. All the employees there know me and some are personal friends of mine. I ended up going to the branch the next town over from the dealership.
Now, I was, as of yesterday, an employee of the bank I have all my accounts at.* I had to close out some accounts that were specifically for employees that waived certain terms and gave special rates. So I am called to the teller window and the teller asks me if I'm an employee since she can't pull up the balances. I said I was as of yesterday and apologized saying I forgot to look up the balances online. She said it was ok, but looked kind of irritated she had to do extra work. She called the customer service line and had to get a supervisor who can look up employee accounts.
While she's on hold, the customer behind me needed to open an account. The teller helping me was the only one able to do that. Instead of having the woman wait five minutes, she hangs up on customer service, hands me off to another teller, and makes me move all the way down the teller line to the very last window where the second teller's station is.
The second teller calls customer service AGAIN and gets balances. I ask for three separate bank checks for each of the three accounts I have to close (they were custodial accounts for one of my nieces and my two nephews). She just kind of blinked and repeated my request in an incredulous tone. Yes, really, I don't want the funds mixed together...
So she does this and I know the procedures it takes to do the transactions because I have done it so many times. It doesn't take very long at all. She made me feel like I was inconveniencing her whole day. She tried to make the checks out in the kids' names, but since they are minors and I am the signer, I ask for her to make them out to me. When she was done with the first check, I noticed that she made it out in my niece's name anyway and not mine.
If I left it like that, I would have had to get my sister to sign she was the parent and I do NOT want my sister to have access to money I gifted to her daughter when she's old enough.
I didn't bother to explain my family dynamics to the teller, I simply asked that she please redo the check in my name instead. She grabbed the check back and begrudgingly redid it. Without an apology or anything.
While all this is going on, a man who had just come into the branch saw one teller busy with the drive up and the one teller in the lobby helping me. He started pacing around and grumbling to himself. May I mention that except for the customer opening an account in the office, I was, until that man walked in, the ONLY customer in the branch?
He finally came up to the teller line and loudly stated to the girl working drive-up that he had been waiting FIFTEEN minutes and nobody is helping him. Dude, it's called waiting in line! Of which there was NO LINE as my teller was almost done with me.
Speaking of which, she threw my checks on top of her window and tossed the cancelled passbooks on top of that and beckoned the man over sans so much as a closing remark to me. I was left to ask the drive-up girl for an envelope to put the checks in and vowed never ever to visit that branch ever again.
I don't know what it was that triggered the anger towards me. I was polite and didn't request anything of the impossible. Was it because of the employee status? Or because I wasn't a regular to the branch? Or was it because I was closing accounts that were for the benefit of the kids? Whatever the reason, it's none of their business why I'm leaving the bank, why I showed up to THEIR branch instead of my own, and absolutely no reason I should have been given crap about the kids' accounts. For the record, I plan to open long term CDs in their names for when they all come of age. Because that's the kind of Auntie I am!
*Not to worry, I quit that bank because I got another job at a different bank working the call center for more money. I start Tuesday.
Now, I was, as of yesterday, an employee of the bank I have all my accounts at.* I had to close out some accounts that were specifically for employees that waived certain terms and gave special rates. So I am called to the teller window and the teller asks me if I'm an employee since she can't pull up the balances. I said I was as of yesterday and apologized saying I forgot to look up the balances online. She said it was ok, but looked kind of irritated she had to do extra work. She called the customer service line and had to get a supervisor who can look up employee accounts.
While she's on hold, the customer behind me needed to open an account. The teller helping me was the only one able to do that. Instead of having the woman wait five minutes, she hangs up on customer service, hands me off to another teller, and makes me move all the way down the teller line to the very last window where the second teller's station is.
The second teller calls customer service AGAIN and gets balances. I ask for three separate bank checks for each of the three accounts I have to close (they were custodial accounts for one of my nieces and my two nephews). She just kind of blinked and repeated my request in an incredulous tone. Yes, really, I don't want the funds mixed together...
So she does this and I know the procedures it takes to do the transactions because I have done it so many times. It doesn't take very long at all. She made me feel like I was inconveniencing her whole day. She tried to make the checks out in the kids' names, but since they are minors and I am the signer, I ask for her to make them out to me. When she was done with the first check, I noticed that she made it out in my niece's name anyway and not mine.
If I left it like that, I would have had to get my sister to sign she was the parent and I do NOT want my sister to have access to money I gifted to her daughter when she's old enough.
I didn't bother to explain my family dynamics to the teller, I simply asked that she please redo the check in my name instead. She grabbed the check back and begrudgingly redid it. Without an apology or anything.
While all this is going on, a man who had just come into the branch saw one teller busy with the drive up and the one teller in the lobby helping me. He started pacing around and grumbling to himself. May I mention that except for the customer opening an account in the office, I was, until that man walked in, the ONLY customer in the branch?
He finally came up to the teller line and loudly stated to the girl working drive-up that he had been waiting FIFTEEN minutes and nobody is helping him. Dude, it's called waiting in line! Of which there was NO LINE as my teller was almost done with me.
Speaking of which, she threw my checks on top of her window and tossed the cancelled passbooks on top of that and beckoned the man over sans so much as a closing remark to me. I was left to ask the drive-up girl for an envelope to put the checks in and vowed never ever to visit that branch ever again.
I don't know what it was that triggered the anger towards me. I was polite and didn't request anything of the impossible. Was it because of the employee status? Or because I wasn't a regular to the branch? Or was it because I was closing accounts that were for the benefit of the kids? Whatever the reason, it's none of their business why I'm leaving the bank, why I showed up to THEIR branch instead of my own, and absolutely no reason I should have been given crap about the kids' accounts. For the record, I plan to open long term CDs in their names for when they all come of age. Because that's the kind of Auntie I am!
*Not to worry, I quit that bank because I got another job at a different bank working the call center for more money. I start Tuesday.
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