So, this is the worst one that I've had in quite a while.
Customer bought a system from us about a year and a half - two years ago, and has to run a proprietary government software program. Program doesn't work and the govt troubleshooters on the other end blame our hardware. (We custom build the computers that we sell). Regardless of what actually is the problem, and how it was handled, (This was before I started working here), guy is not very happy with us.
Sometime this week, the video card failed, and was brought in to me today to fix. The question that I have is: If it is such a terrible computer, why do you bring it back to me to have it fixed, while all the while ranting about what a terrible computer it was, and that its useless, and how it was so expensive, and how you will never buy another computer from us again? Why not just take it to a place that you are happier with, and have them fix it?
BTW, It was out of warranty, so other than the fact that we had built it, there was no reason for him to come to us to fix it.
Customer bought a system from us about a year and a half - two years ago, and has to run a proprietary government software program. Program doesn't work and the govt troubleshooters on the other end blame our hardware. (We custom build the computers that we sell). Regardless of what actually is the problem, and how it was handled, (This was before I started working here), guy is not very happy with us.
Sometime this week, the video card failed, and was brought in to me today to fix. The question that I have is: If it is such a terrible computer, why do you bring it back to me to have it fixed, while all the while ranting about what a terrible computer it was, and that its useless, and how it was so expensive, and how you will never buy another computer from us again? Why not just take it to a place that you are happier with, and have them fix it?
BTW, It was out of warranty, so other than the fact that we had built it, there was no reason for him to come to us to fix it.
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