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BG: At our store, if you bring a return with a receipt, you will get the full refund. How you get it is a little more complicated. If you paid cash, you get cash. If you paid with credit card and the refund is more than $5.00, it goes back on the card you paid with; if $5.00 or less, it is returned in cash (I'm guessing due to fees we'd have to pay the credit card company). If you paid with debit, we have no way of returning it to your account, so you get cash.
Anyway, a customer returns something, I think it was a skein of yarn, and has the receipt. She paid with a debit card, and the refund was less than $3.00. So I do the refund and bring out the cash.
ME: Since you paid with a debit, you'll be getting cash back.
SC:
(looking at me as if I were offering her a dead rat) What? Why can't you put it back in my account?
ME: I'm sorry ma'am, we have no way to do that.
SC: But if I paid with a credit card, you would?
ME: If the refund was more than $5.00, yes, less than that and you'd get cash back. I need you to sign here for your refund. (hands her a pen)
SC:
I'll sign with my own pen, thank you! (pulls out her pen and signs the receipt. I give her the cash back.)
SC: This is ridiculous! I should get my refund back the way I paid for it! Are you a manager?
ME: No ma'am--
SC: Get me a manager! And I don't appreciate you rushing me, I am the customer, you know!
No, I did not rush her. Yes, she is the customer, so were the five people behind her in the line she held up with her little tantrum.
I called the AM and let her deal with it. The AM told her everything I told her; she even got the store manager over the headset, who reiterated everything I said.
SC didn't like what she heard and left the store in a dramatic flourish. I'm sure the SC told th AM what a horrible little rude rushing bitch I was, as well.
Anyway, a customer returns something, I think it was a skein of yarn, and has the receipt. She paid with a debit card, and the refund was less than $3.00. So I do the refund and bring out the cash.
ME: Since you paid with a debit, you'll be getting cash back.
SC:
(looking at me as if I were offering her a dead rat) What? Why can't you put it back in my account?ME: I'm sorry ma'am, we have no way to do that.
SC: But if I paid with a credit card, you would?
ME: If the refund was more than $5.00, yes, less than that and you'd get cash back. I need you to sign here for your refund. (hands her a pen)
SC:
I'll sign with my own pen, thank you! (pulls out her pen and signs the receipt. I give her the cash back.)SC: This is ridiculous! I should get my refund back the way I paid for it! Are you a manager?
ME: No ma'am--
SC: Get me a manager! And I don't appreciate you rushing me, I am the customer, you know!
No, I did not rush her. Yes, she is the customer, so were the five people behind her in the line she held up with her little tantrum.
I called the AM and let her deal with it. The AM told her everything I told her; she even got the store manager over the headset, who reiterated everything I said.SC didn't like what she heard and left the store in a dramatic flourish. I'm sure the SC told th AM what a horrible little rude rushing bitch I was, as well.
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