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No seriously, every time there is some heinous crime, terror attack, or natural disaster it becomes crazy beyond belief in the casinos. People get shocked by the tragedy of what happened, look at their lives and say "we should celebrate being alive"... and by celebrate I mean gamble away all their money, get drunk, and abuse the employees.
So without further ado, let the craziness commence.
You mean I'm stuck up here?
Background, we are nowhere close to downtown, we take pride in our rustic surroundings, nothing in our advertising would even suggest that this is where you come to be in the middle of it all.
SC: What is there to eat around here (at 3am)
Me: All we have open is our 24/7 deli, they have sandwiches, pizza, salad, calzones, snacks, and drinks.
SC: Okay, so how do I get back to downtown where they have some real restaurants?
Me: Okay, so you'll want to take the west exit of the parking lot, the one towards the mountains, turn left onto the overpass and that will take you to the freeway entrance, turn left on the freeway and you'll be able to take that straight into downtown, you can use either the Keystone, Virginia, or Wells exit.
SC: I don't have a car, how else can I get into downtown?
Me: Well, we can call you a cab.
SC: How much will that cost?
Me: I don't know how much it is from here to downtown, but I know here to the airport is $40, so probably looking at about $20.
SC: Why the hell is it so expensive?
Me: We are several miles outside of downtown, there's only even one company that comes out this far.
SC: What about public transportation?
Me: The closest bus stop is 6 miles away.
SC: How am I supposed to get there?
Me: I'm sorry, but all I can offer to do is get you a cab.
SC: I knew I shouldn't have walked out here.
Me:
unrealistic expectations are unrealistic
SC is staying at the hotel. He calls down at 4:45.
SC: I need to get to the airport by 5:30.
Me: Okay, I can connect you to the cab company that serves this area.
SC: Will they be able to get me there in time?
Me: It is cutting it close, but I have seen them get people there that quickly (I really haven't), but I have no idea what their availability is right now, you'd have to speak with them directly.
SC: I want you to guarantee that they can get me there in time before you connect me to them.
Me: I cannot and will not make promises on behalf of third parties, just as I would expect them not to do for me, transfering now *click* (yeah, not the best handling, but seriously, go away).
Things that should be mentioned when booking your room
Now, this lady wouldn't have been too bad... had she made all her requests at the time she made her reservation rather than after getting into her room.
She has a phobia of equipment on roofs... hey, I'm not going to judge, but don't bitch at me when you get to your room and it has a view of the roof of the casino when you haven't told us that you need a room facing the parking lot. We are close to sold out tonight, so it took a good 10 minutes to find any open room on the outside of the resort, and it was a wheelchair accessible room. Well, this just isn't acceptable, she shouldn't have to deal with the accessibility accessories. Hence more yelling about how we aren't be accomodating before we finally found a casino host who could approve an upgrade to a suite, which thank God all suites face the outside of the resort. Now, I can believe that she honestly does have this phobia, but seriously, this whole ordeal could have been avoided if when you called to make the reservation you had mentioned that you had a problem with seeing rooftop equipment and would like an exterior room, then we could have assigned you said room well before we ran out of everything else.
I don't even know the story...
But my tough as nails coworker was in tears in the back office when I came in tonight... and this girl has stood down near violent nut cases.
No, we will not "fire that bitch"
And the reason they won't fire her, despite the irrifutable proof you have that she smashed a beer bottle on your head is that we have irrifutable proof that you were reaching up her skirt. At this point be greatful that all that is happening is that you are being asked to leave and the waitress isn't asking for security to call the police to press charges against you.
A friendly reminder
If you are dealing with a guest service agent on graveyard shift, you will have your choice of a gay guy or a jaded asshole (whom we all love to death). We have three graveyard employees, two of us are gay and the third should never be allowed out of the back office. If you make derogatory comments about how sick gay people are while you are waiting in line, I will cough on your keys and hope you catch the gay
Cry me a river
Repeat after me, there are no bonus offers on Sunday. There are no bonus offers on Sunday. There are no bonus offers on Sunday.
We have a 10X point multiplier on Sunday, but that is it. If you are asking about anything other than that or a comp room you have earned, then you are barking up the wrong tree. It does not matter how much you beg, plead, or threaten, bonus offers cannot be produced out of my ass on Sunday... even the people who can produce bonus offers out of their asses can't make them appear on Sunday. And when you start crying about how unfair it is, I'm afraid I will have to politely remind you that this is a casino, if it were fair we'd be out of business.
A friendly reminder, redux
If you comment to the manager on duty that maybe she wouldn't be a lesbian (which by the way she isn't) if she'd let you inside her, do not be surprised when her first response (rather unprofessional, but at this point, we don't care anymore, security will remove any guest who sexually harrasses an employee, so be greatful for a lack of professionalism and not a call to security for a line like that) is "I'm pretty sure my boyfriend's is better anyway." And I loved the catbutt face I got when I added "I know my boyfriend's is."
Like I said, in no way professional, but be greatful we didn't just take a hardline and call security and have them ask you to leave.
Oh, I'm sure there will be more.
So without further ado, let the craziness commence.
You mean I'm stuck up here?
Background, we are nowhere close to downtown, we take pride in our rustic surroundings, nothing in our advertising would even suggest that this is where you come to be in the middle of it all.
SC: What is there to eat around here (at 3am)
Me: All we have open is our 24/7 deli, they have sandwiches, pizza, salad, calzones, snacks, and drinks.
SC: Okay, so how do I get back to downtown where they have some real restaurants?
Me: Okay, so you'll want to take the west exit of the parking lot, the one towards the mountains, turn left onto the overpass and that will take you to the freeway entrance, turn left on the freeway and you'll be able to take that straight into downtown, you can use either the Keystone, Virginia, or Wells exit.
SC: I don't have a car, how else can I get into downtown?
Me: Well, we can call you a cab.
SC: How much will that cost?
Me: I don't know how much it is from here to downtown, but I know here to the airport is $40, so probably looking at about $20.
SC: Why the hell is it so expensive?
Me: We are several miles outside of downtown, there's only even one company that comes out this far.
SC: What about public transportation?
Me: The closest bus stop is 6 miles away.
SC: How am I supposed to get there?
Me: I'm sorry, but all I can offer to do is get you a cab.
SC: I knew I shouldn't have walked out here.
Me:
unrealistic expectations are unrealistic
SC is staying at the hotel. He calls down at 4:45.
SC: I need to get to the airport by 5:30.
Me: Okay, I can connect you to the cab company that serves this area.
SC: Will they be able to get me there in time?
Me: It is cutting it close, but I have seen them get people there that quickly (I really haven't), but I have no idea what their availability is right now, you'd have to speak with them directly.
SC: I want you to guarantee that they can get me there in time before you connect me to them.
Me: I cannot and will not make promises on behalf of third parties, just as I would expect them not to do for me, transfering now *click* (yeah, not the best handling, but seriously, go away).
Things that should be mentioned when booking your room
Now, this lady wouldn't have been too bad... had she made all her requests at the time she made her reservation rather than after getting into her room.
She has a phobia of equipment on roofs... hey, I'm not going to judge, but don't bitch at me when you get to your room and it has a view of the roof of the casino when you haven't told us that you need a room facing the parking lot. We are close to sold out tonight, so it took a good 10 minutes to find any open room on the outside of the resort, and it was a wheelchair accessible room. Well, this just isn't acceptable, she shouldn't have to deal with the accessibility accessories. Hence more yelling about how we aren't be accomodating before we finally found a casino host who could approve an upgrade to a suite, which thank God all suites face the outside of the resort. Now, I can believe that she honestly does have this phobia, but seriously, this whole ordeal could have been avoided if when you called to make the reservation you had mentioned that you had a problem with seeing rooftop equipment and would like an exterior room, then we could have assigned you said room well before we ran out of everything else.
I don't even know the story...
But my tough as nails coworker was in tears in the back office when I came in tonight... and this girl has stood down near violent nut cases.
No, we will not "fire that bitch"
And the reason they won't fire her, despite the irrifutable proof you have that she smashed a beer bottle on your head is that we have irrifutable proof that you were reaching up her skirt. At this point be greatful that all that is happening is that you are being asked to leave and the waitress isn't asking for security to call the police to press charges against you.
A friendly reminder
If you are dealing with a guest service agent on graveyard shift, you will have your choice of a gay guy or a jaded asshole (whom we all love to death). We have three graveyard employees, two of us are gay and the third should never be allowed out of the back office. If you make derogatory comments about how sick gay people are while you are waiting in line, I will cough on your keys and hope you catch the gay
Cry me a river
Repeat after me, there are no bonus offers on Sunday. There are no bonus offers on Sunday. There are no bonus offers on Sunday.
We have a 10X point multiplier on Sunday, but that is it. If you are asking about anything other than that or a comp room you have earned, then you are barking up the wrong tree. It does not matter how much you beg, plead, or threaten, bonus offers cannot be produced out of my ass on Sunday... even the people who can produce bonus offers out of their asses can't make them appear on Sunday. And when you start crying about how unfair it is, I'm afraid I will have to politely remind you that this is a casino, if it were fair we'd be out of business.
A friendly reminder, redux
If you comment to the manager on duty that maybe she wouldn't be a lesbian (which by the way she isn't) if she'd let you inside her, do not be surprised when her first response (rather unprofessional, but at this point, we don't care anymore, security will remove any guest who sexually harrasses an employee, so be greatful for a lack of professionalism and not a call to security for a line like that) is "I'm pretty sure my boyfriend's is better anyway." And I loved the catbutt face I got when I added "I know my boyfriend's is."
Like I said, in no way professional, but be greatful we didn't just take a hardline and call security and have them ask you to leave.
Oh, I'm sure there will be more.
She could've also said, "If I need a toothpick, I'll let you know."
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