Tweet
Oh, what a weekend it has been.
...Of unrealistic expectations
It is often said of Nevada that we have legalized adulthood, we allow people to make bad decisions, and we allow them to suffer the consequences of those bad decisions... we also require people to show common sense in making good decisions. In that vein, any place that is age restricted to just adults may allow smoking (which if you don't like, you are free to patronize a business that has chosen not to allow smoking). Now, I know I've already gone really dangerously close to fratching territory and the SC will go even closer, so lets focus on her actions, shall we.
Further background, there is only one casino in Washoe County that is non-smoking... we are not that casino.
SC is checking in.
SC: And it's non smoking right?
Me: Yes, your room is a non smoking room.
SC: And how do I get there?
Me: You'll go across the casino, up the ramp, turn to the...
SC: What, go across the casino?
Me: Yes, across the casino, up the...
SC: But there are people smoking in there!
Me: Yes ma'am, smoking is permitted in the casino and the bars, but it is not allowed in the restaurants, the arcard, the gift shop, or any of the non smoking floors of the hotel.
SC: But cigarette smoke kills people, tell them to stop!
Me: I'm sorry ma'am, but smoking is allowed in the casino and probably will remain so for a while.
SC: Well, this is false advertising, you shouldn't tell people that their room is non smoking when they have to walk through a smoking casino to get there!
Me: Well, there is another entrance on the back side of the resort, but last I checked that lot is full, so you might have to walk around the outside to get to it.
SC: What is it with you damned Nevadans treating us non-smokers as second class citizens!?!
Me: Ma'am, I'm a non-smoker, I'm even slightly allergic to cigarette smoke, I take my daily Zyrtec knock off and don't loiter in the smoking areas, and it works out fine.
SC: But the health risks are unacceptable to me!
Me: Well ma'am, under the circumstances the best I can do is make an exception to our cancellation policy and allow you to cancel the room and go somewhere else.
SC: Why should I be inconvenienced because those people can kill themselves! There should be a law outlawing all smoking! These smokers and worse, you non smokers who condone their filthy actions, are vile and shouldn't be allowed in public!
Me: jawdrop:
SC storms out of the building... hopefully to never bee seen again... not that we missed her business, since she clearly wasn't going to be spending time in the casino which is where the profit is (seriously, except for really busy days the hotel does good to break even, we are a loss leader for the casino).
Coworker: Miss Utah yet?
Me: No way in hell, in Utah everyone bitched that they couldn't get booze.
I mean, if being 100% non smoking was that big of a deal, call ahead and ask if it is 100% non smoking... we will gladly be up front and honest with you about our smoking policy, we'll even give you referals to the places that don't allow smoking , because we know that they will return the favor and send us guests who want to smoke.
...Of claims of false advertising
Now, we run a shuttle, but it is very limited service, it runs between us, an RV park a block away, and a shopping center 2 blocks away... and if you're very nice to the driver, a gas station that is kind of in the middle of it all (technically it isn't a shuttle stop because it is close enough that you really could just walk there). This shuttle isn't even really advertised... the only advertising is a sign out front with the departure times and destinations and a staff that will tell you of its existance if you ask.
At least 5 times this weekend I've been yelled at by people who believed that it was false advertising to claim we have a shuttle when we don't provide service to downtown.
Umm, no, we are completely up front about our shuttle, any ads for it (if you want to call it that) very explicitly state where it goes.
Of a complete lack of understanding of reality
Now, background, you have to be 21 in Nevada to gamble... pretty sure y'alls knew that, but apparently this isn't as common knowledge as I previously believed.
SC: I'd like a players card.
Me: Sure thing, just need a state issued ID to sign you up.
SC: Okay, here you are.
SC hands me an ID, immediately I notice something a bit... off... namely that it says in bold, highlighted, words "Under 21 until (date) 2014"
Me: I'm sorry, but I won't be able to sign you up for a players card, you have to be at least 21 to sign up for one.
SC: Why the hell would I need to be 21 for a players card?
Me: You have to be at least 21 to gamble in Nevada.
SC: I don't want to gamble, I just want to get the discounts!
Me: Let me see if I understand this, not only are you not old enough, but you've just admitted that you intend to just use the card for discounts and not gamble even if you were old enough when the entire purpose of the card is to reward our players?
SC: Damnit, I am a player, just not that kind.
Me: Yeah, please leave before I call security.
SC: So, no discount card?
Me: Push it and I'll call the police instead.
SC: Man, help a player out.
Me: I will tell you no one more time, and then I won't say another word to you, if you don't leave, I will call security, neither I, nor anyone else here, is willing to risk our gaming licenses to get you $2 off at the buffet.
SC: Not cool bro.
Me: (into the radio) Front desk to security, we have an underaged gamer at the desk that needs to be escorted from the property.
SC flees at this point.
FSS: (shortly after SC has bolted) Why are you reporting an underaged gambler on the housekeeping channel?
Me: Because I knew he would run as soon as he heard he had been reported and security is doing money exchanges right now and have better things to do than respond to a call that will resolve itself simply by being made.
FSS: Good plan, by the way, we need more remote batteries, do you have any at the desk?
...Of ruined mother's days
Yup, I single handedly ruined mother's day.
You may be curious how I managed this feet, and I shall gladly tell you the tale.
I told someone the mother's day brunch started at 9am.
Yup, that it was going to start at 9am instead of the 8am that they wanted, mother's day has been ruined.
...Of incompetent coworkers
Now, on Saturday night I checked in a guest who had reserved smoking because that was all that was available, but really wanted non smoking. I had nothing non smoking that had opened up, but I worked it out that he would only have to stay in the smoking room for one night and I would give him a free upgrade into the next room type up in non smoking on Sunday.
Well, I made a courtesy hold reservation with notes all over it stating courtesy hold only, guest is in (room), cancel this reservation and move guest into this room. I put those notes in several places on the reservation.
Since it was just a courtesy hold I put no payment information on it... I mean, why bother if it is getting cancelled anyway...
Yeah, coworker checked the guest into the reservation that was supposed to be a courtesy hold, never put any payment information on it, which I guess is kind of a good thing because she never checked him out of his old room either.
I guess I have learned my lesson, if I see the twat on the schedule in the morning I need to put in F8 notes (I love putting in F8 notes, hate when other people put them in... they are so called because any time you enter the reservation it will create a pop up alert that can't be gotten rid of without pressing F8)... and I should feel guilty calling her the twat, but in fairness (and if says anything about her), twat is her self chosen cashier ID.
... Of ruined birthdays
This one just happened... like 60 seconds ago. Took a call from a guy who was disappointed when I explained that the birthday month promotion was exactly what it said on the flyer we sent out. We have a party once a month for our players club members that have birthdays that month. We include a free room, bonus cash, and food and drink at the party... this is an actual party. Now, one would assume that most people would realise that when the flyer invites you to come in on May 11th for our monthly birthday party, that the offers are only good on the 11th... no, just had a guy claim it was false advertising to say it was a birthday offer when it is not valid on his birthday.
...Of unrealistic expectations
It is often said of Nevada that we have legalized adulthood, we allow people to make bad decisions, and we allow them to suffer the consequences of those bad decisions... we also require people to show common sense in making good decisions. In that vein, any place that is age restricted to just adults may allow smoking (which if you don't like, you are free to patronize a business that has chosen not to allow smoking). Now, I know I've already gone really dangerously close to fratching territory and the SC will go even closer, so lets focus on her actions, shall we.
Further background, there is only one casino in Washoe County that is non-smoking... we are not that casino.
SC is checking in.
SC: And it's non smoking right?
Me: Yes, your room is a non smoking room.
SC: And how do I get there?
Me: You'll go across the casino, up the ramp, turn to the...
SC: What, go across the casino?
Me: Yes, across the casino, up the...
SC: But there are people smoking in there!
Me: Yes ma'am, smoking is permitted in the casino and the bars, but it is not allowed in the restaurants, the arcard, the gift shop, or any of the non smoking floors of the hotel.
SC: But cigarette smoke kills people, tell them to stop!
Me: I'm sorry ma'am, but smoking is allowed in the casino and probably will remain so for a while.
SC: Well, this is false advertising, you shouldn't tell people that their room is non smoking when they have to walk through a smoking casino to get there!
Me: Well, there is another entrance on the back side of the resort, but last I checked that lot is full, so you might have to walk around the outside to get to it.
SC: What is it with you damned Nevadans treating us non-smokers as second class citizens!?!
Me: Ma'am, I'm a non-smoker, I'm even slightly allergic to cigarette smoke, I take my daily Zyrtec knock off and don't loiter in the smoking areas, and it works out fine.
SC: But the health risks are unacceptable to me!
Me: Well ma'am, under the circumstances the best I can do is make an exception to our cancellation policy and allow you to cancel the room and go somewhere else.
SC: Why should I be inconvenienced because those people can kill themselves! There should be a law outlawing all smoking! These smokers and worse, you non smokers who condone their filthy actions, are vile and shouldn't be allowed in public!
Me: jawdrop:
SC storms out of the building... hopefully to never bee seen again... not that we missed her business, since she clearly wasn't going to be spending time in the casino which is where the profit is (seriously, except for really busy days the hotel does good to break even, we are a loss leader for the casino).
Coworker: Miss Utah yet?
Me: No way in hell, in Utah everyone bitched that they couldn't get booze.
I mean, if being 100% non smoking was that big of a deal, call ahead and ask if it is 100% non smoking... we will gladly be up front and honest with you about our smoking policy, we'll even give you referals to the places that don't allow smoking , because we know that they will return the favor and send us guests who want to smoke.
...Of claims of false advertising
Now, we run a shuttle, but it is very limited service, it runs between us, an RV park a block away, and a shopping center 2 blocks away... and if you're very nice to the driver, a gas station that is kind of in the middle of it all (technically it isn't a shuttle stop because it is close enough that you really could just walk there). This shuttle isn't even really advertised... the only advertising is a sign out front with the departure times and destinations and a staff that will tell you of its existance if you ask.
At least 5 times this weekend I've been yelled at by people who believed that it was false advertising to claim we have a shuttle when we don't provide service to downtown.
Umm, no, we are completely up front about our shuttle, any ads for it (if you want to call it that) very explicitly state where it goes.
Of a complete lack of understanding of reality
Now, background, you have to be 21 in Nevada to gamble... pretty sure y'alls knew that, but apparently this isn't as common knowledge as I previously believed.
SC: I'd like a players card.
Me: Sure thing, just need a state issued ID to sign you up.
SC: Okay, here you are.
SC hands me an ID, immediately I notice something a bit... off... namely that it says in bold, highlighted, words "Under 21 until (date) 2014"
Me: I'm sorry, but I won't be able to sign you up for a players card, you have to be at least 21 to sign up for one.
SC: Why the hell would I need to be 21 for a players card?
Me: You have to be at least 21 to gamble in Nevada.
SC: I don't want to gamble, I just want to get the discounts!
Me: Let me see if I understand this, not only are you not old enough, but you've just admitted that you intend to just use the card for discounts and not gamble even if you were old enough when the entire purpose of the card is to reward our players?
SC: Damnit, I am a player, just not that kind.
Me: Yeah, please leave before I call security.
SC: So, no discount card?
Me: Push it and I'll call the police instead.
SC: Man, help a player out.
Me: I will tell you no one more time, and then I won't say another word to you, if you don't leave, I will call security, neither I, nor anyone else here, is willing to risk our gaming licenses to get you $2 off at the buffet.
SC: Not cool bro.
Me: (into the radio) Front desk to security, we have an underaged gamer at the desk that needs to be escorted from the property.
SC flees at this point.
FSS: (shortly after SC has bolted) Why are you reporting an underaged gambler on the housekeeping channel?
Me: Because I knew he would run as soon as he heard he had been reported and security is doing money exchanges right now and have better things to do than respond to a call that will resolve itself simply by being made.
FSS: Good plan, by the way, we need more remote batteries, do you have any at the desk?
...Of ruined mother's days
Yup, I single handedly ruined mother's day.
You may be curious how I managed this feet, and I shall gladly tell you the tale.
I told someone the mother's day brunch started at 9am.
Yup, that it was going to start at 9am instead of the 8am that they wanted, mother's day has been ruined.
...Of incompetent coworkers
Now, on Saturday night I checked in a guest who had reserved smoking because that was all that was available, but really wanted non smoking. I had nothing non smoking that had opened up, but I worked it out that he would only have to stay in the smoking room for one night and I would give him a free upgrade into the next room type up in non smoking on Sunday.
Well, I made a courtesy hold reservation with notes all over it stating courtesy hold only, guest is in (room), cancel this reservation and move guest into this room. I put those notes in several places on the reservation.
Since it was just a courtesy hold I put no payment information on it... I mean, why bother if it is getting cancelled anyway...
Yeah, coworker checked the guest into the reservation that was supposed to be a courtesy hold, never put any payment information on it, which I guess is kind of a good thing because she never checked him out of his old room either.
I guess I have learned my lesson, if I see the twat on the schedule in the morning I need to put in F8 notes (I love putting in F8 notes, hate when other people put them in... they are so called because any time you enter the reservation it will create a pop up alert that can't be gotten rid of without pressing F8)... and I should feel guilty calling her the twat, but in fairness (and if says anything about her), twat is her self chosen cashier ID.
... Of ruined birthdays
This one just happened... like 60 seconds ago. Took a call from a guy who was disappointed when I explained that the birthday month promotion was exactly what it said on the flyer we sent out. We have a party once a month for our players club members that have birthdays that month. We include a free room, bonus cash, and food and drink at the party... this is an actual party. Now, one would assume that most people would realise that when the flyer invites you to come in on May 11th for our monthly birthday party, that the offers are only good on the 11th... no, just had a guy claim it was false advertising to say it was a birthday offer when it is not valid on his birthday.
Comment