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A couple of days ago I was working a closing shift. At my store, unfortunately, if there's any customers in the store whatsoever we're not allowed to "pull" (i.e. start closing our service counters) until the last customer is out.
First sign of a long night: our mgr gave the closing announcement over the PA system - part of this announcement is "Team members, the registers are closing in 3 minutes, if you have any final purchases get up here!". Normally as he's giving this announcement, he's locking the entrance doors (we have cordless phones in our store). I watched him locking the door right in front of my counter - he turned around for a second to hit the "Off" button on the phone, and someone forced the door open (electric door, he had turned it off but hadn't locked it yet) then proceeded to argue with him saying we were open. Thankfully, our store also has uniformed off duty cops working after dark for security - and the cop wasn't exactly polite about telling them to get out.
Second sign: 5 minutes after the closing announcement, I heard the "Team members, registers are closing in 1 minute, get up here with your final purchases!" announcement. This usually means that the mgr has spotted a customer wandering around the store and is trying to get them out.
Third: Another mgr is basically shadowing the last customer constantly asking them if they need any help (this is 15 minutes after closing, we're usually customer free 5 after, sometimes 10 tops). This mgr tells them the registers are closing in less than a minute in front of me, they wave her off and say "Yeah, we'll be up there soon" and keep wandering around.
Finally, above mentioned mgr gets on the PA and says something along the lines of "Team members, the registers are now closed" in front of me (again on a cordless phone) - then turns around to me and whispers quite loudly (in full earshot of above mentioned customer) "That means get the f*ck out!" I lost it when I saw the death glare she got from said customer and had to duck behind the counter to crack up. However, it worked, said customer went to the registers - and indeed, the last cashier made a big show of shutting down their register as soon as they saw this pest.. er.. customer waddling their way. They didn't really shut it down, but they had pulled the cash out of the drawer and were pretending to count it by then (counting is done in the frontend ofc, not in plain view).
I love my job sometimes.
(side note: one of the mgrs will sometimes comment to me "I love this store" when a particularly attractive female walks past while we're talking - the first time he did that, I made sure he caught me watching an attractive male and said "Me too" - the look on his face was priceless)
edit: the word filters are really friggin annoying now.
First sign of a long night: our mgr gave the closing announcement over the PA system - part of this announcement is "Team members, the registers are closing in 3 minutes, if you have any final purchases get up here!". Normally as he's giving this announcement, he's locking the entrance doors (we have cordless phones in our store). I watched him locking the door right in front of my counter - he turned around for a second to hit the "Off" button on the phone, and someone forced the door open (electric door, he had turned it off but hadn't locked it yet) then proceeded to argue with him saying we were open. Thankfully, our store also has uniformed off duty cops working after dark for security - and the cop wasn't exactly polite about telling them to get out.
Second sign: 5 minutes after the closing announcement, I heard the "Team members, registers are closing in 1 minute, get up here with your final purchases!" announcement. This usually means that the mgr has spotted a customer wandering around the store and is trying to get them out.
Third: Another mgr is basically shadowing the last customer constantly asking them if they need any help (this is 15 minutes after closing, we're usually customer free 5 after, sometimes 10 tops). This mgr tells them the registers are closing in less than a minute in front of me, they wave her off and say "Yeah, we'll be up there soon" and keep wandering around.
Finally, above mentioned mgr gets on the PA and says something along the lines of "Team members, the registers are now closed" in front of me (again on a cordless phone) - then turns around to me and whispers quite loudly (in full earshot of above mentioned customer) "That means get the f*ck out!" I lost it when I saw the death glare she got from said customer and had to duck behind the counter to crack up. However, it worked, said customer went to the registers - and indeed, the last cashier made a big show of shutting down their register as soon as they saw this pest.. er.. customer waddling their way. They didn't really shut it down, but they had pulled the cash out of the drawer and were pretending to count it by then (counting is done in the frontend ofc, not in plain view).
I love my job sometimes.
(side note: one of the mgrs will sometimes comment to me "I love this store" when a particularly attractive female walks past while we're talking - the first time he did that, I made sure he caught me watching an attractive male and said "Me too" - the look on his face was priceless)
edit: the word filters are really friggin annoying now.
If that is not bad she then called corporate and said that it was only five minutes before six and i would not let her in. Luckly my manager saw the whole thing and we just thought how nuts she was.
I had one guy start tapping on the door (where the hours are posted) and tapping his watch because he showed up 10 to close and I was in the middle of an activation. Too bad, get here earlier! (on that day I literally had no customers for like 2 hours before everyone started showing up at closing time...wtf is with that?)
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