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When will those stupid airline get their facts straight!!! Had a customer come in and she was tired drunk or just plain tired. She was speaking really loudly like screechy like nails on a chalkboard loud.
LG: Loud girl
Me: Tired of this
LG: I HAVE A RESERVATION MY NAME IS LG.
Me: Sorry I don't see LG here. Do you have a confrimation number?
LG: WELL THE AIRLINE SAID WE COULD COME HERE. *shows dreaded voucher*
Me: *facepalm* I'm sorry but we don't accept those vouchers.
LG: WHAT, THE OTHER PLACE SAID YOU DID.
Me: Which other place?
LG: IN [city nearby]
Me: I'll give them a piece of my mind. We don't, I don't know why they keep telling people that.
LG: SO THERE'S NOTHING YOU CAN DO?
Me: No, sorry.
LG: THIS IS RIDICULOUS, THEY SAID THAT YOU WOULD ACCEPT THIS VOUCHER.
Me: Well, they're idiots. *calls idiotic hotel in [city nearby]*
IH [Idiot Hotel]: *spiel*
Me: Hi this is the hotel on Blah Street. I have a young woman here that said that you told them that we accept these airline vouchers. We don't! So can you please not tell people this????? PLEASE??????
IH: *defensively* I only told her that we don't accept these vouchers, I never told her that you do. I told her to confirm with you, that all!
Me: Well she says that you told her that.
LG: THEY DID TOO SAY THAT! YOU ALL ARE LIARS! *snatches phone from my ear* YES, YOU TOLD ME THAT THIS PLACE ACCEPTS THESE VOUCHERS, DON'T CALL ME A LIAR! YEAH? WELL SCREW YOU @#*$&(@#$&!!!! *hangs up*
Me: Yeah, um....so the other hotel on Yak st accepts these vouchers.
I'll save you the long dialogue but LG throws a fit, saying that she ought to stay here for a discount for all her troubles, and I would've if she'd been nicer but she was screaming about how her flight's been canceled and yelling. her yelling disturbed the people in the lobby having a convo and they ran away. The GM's been cutting down on discounts anyway, and she seemed like a person who would throw a fit upstairs, disturbing others so I said no. Finally she calms down and I get her a cab, and she goes to bother the other hotel on Yak street. That one does accept these vouchers. Well, moral of the story is don't blame the hotel for something another hotel might've or might've not have said (personally I believe the Idiot Hotel told her this just to get her out of his hair, he seemed a tad too defensive on the phone and snobbish too) even though we're in the same chain, every hotel is different, with different employees, some very idiotic. I ask her if the airline is the one who told her that the other hotel accepted vouchers, and she couldn't anser clearly. She seemed determined to blame the hotel and not the airline, even though it was the stupid airline who canceled her flight and gave her directions to stay in hotels that don't accept their stupid vouchers. So screw you airline! @#*($&#$&#$!!!! And the same to people who blame hotel for airline's stupid mistakes! The end.
LG: Loud girl
Me: Tired of this
LG: I HAVE A RESERVATION MY NAME IS LG.
Me: Sorry I don't see LG here. Do you have a confrimation number?
LG: WELL THE AIRLINE SAID WE COULD COME HERE. *shows dreaded voucher*
Me: *facepalm* I'm sorry but we don't accept those vouchers.
LG: WHAT, THE OTHER PLACE SAID YOU DID.
Me: Which other place?
LG: IN [city nearby]
Me: I'll give them a piece of my mind. We don't, I don't know why they keep telling people that.
LG: SO THERE'S NOTHING YOU CAN DO?
Me: No, sorry.
LG: THIS IS RIDICULOUS, THEY SAID THAT YOU WOULD ACCEPT THIS VOUCHER.
Me: Well, they're idiots. *calls idiotic hotel in [city nearby]*
IH [Idiot Hotel]: *spiel*
Me: Hi this is the hotel on Blah Street. I have a young woman here that said that you told them that we accept these airline vouchers. We don't! So can you please not tell people this????? PLEASE??????
IH: *defensively* I only told her that we don't accept these vouchers, I never told her that you do. I told her to confirm with you, that all!
Me: Well she says that you told her that.
LG: THEY DID TOO SAY THAT! YOU ALL ARE LIARS! *snatches phone from my ear* YES, YOU TOLD ME THAT THIS PLACE ACCEPTS THESE VOUCHERS, DON'T CALL ME A LIAR! YEAH? WELL SCREW YOU @#*$&(@#$&!!!! *hangs up*
Me: Yeah, um....so the other hotel on Yak st accepts these vouchers.
I'll save you the long dialogue but LG throws a fit, saying that she ought to stay here for a discount for all her troubles, and I would've if she'd been nicer but she was screaming about how her flight's been canceled and yelling. her yelling disturbed the people in the lobby having a convo and they ran away. The GM's been cutting down on discounts anyway, and she seemed like a person who would throw a fit upstairs, disturbing others so I said no. Finally she calms down and I get her a cab, and she goes to bother the other hotel on Yak street. That one does accept these vouchers. Well, moral of the story is don't blame the hotel for something another hotel might've or might've not have said (personally I believe the Idiot Hotel told her this just to get her out of his hair, he seemed a tad too defensive on the phone and snobbish too) even though we're in the same chain, every hotel is different, with different employees, some very idiotic. I ask her if the airline is the one who told her that the other hotel accepted vouchers, and she couldn't anser clearly. She seemed determined to blame the hotel and not the airline, even though it was the stupid airline who canceled her flight and gave her directions to stay in hotels that don't accept their stupid vouchers. So screw you airline! @#*($&#$&#$!!!! And the same to people who blame hotel for airline's stupid mistakes! The end.
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