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One more from last night...this person was leading a bus tour and had told all her tour people that they needed to leave their bags outside their rooms for the bellmen to pick them up in the morning and take them to the bus. Then she apparently had a discussion with one of the bellmen, who probably told her it wasn't necessary and was safer to leave them in the rooms. So I told her that was correct and the bellmen do have a key.
So she comes up to the desk and asks me if I could do her a "small favor" - to call every one of her tour group's rooms individually and tell them or leave them a message that they need to leave the bags in the room and not out front in the morning. She also wanted me to pass along something completely unnecessary, in my mind - that they can leave their keys in the rooms. Really, I don't care if they take them home and make collages out of them, but I wrote down what she wanted me to say.
I go in the back where my supervisor is eating his lunch and tell him this. He stares at me as if a small frog has popped out of my head. "That's not our responsibility!" He looks at me like something's wrong with me and I just sort of giggle nervously. Normally I would make a joke and probably cuss, but I was being loaned to another hotel and didn't know what I could say around him. "She's the one who told them that, she can call them! It's really not our problem! Call her and tell her that!"
So we were ass-deep in customers all night and I looked at him at one point and said "I still haven't called the tour lady and it's getting kinda late. Should I stop checking people in to do that for a minute?" He said to go ahead, but I was helping a party with about 10 rooms under multiple names (none of whom could find their ass in the dark if it were solid iron and their hands were magnets) all check in and I was very relieved when he leaned over and said "I talked to the tour lady." So I was glad it turned out he wasn't just making me do it because he didn't want to be the one to tell her "no". I figured it would mean more coming from a supervisor anyway. Plus I didn't want to hear "But you told me you could dooooo iiiiiit."
So she comes up to the desk and asks me if I could do her a "small favor" - to call every one of her tour group's rooms individually and tell them or leave them a message that they need to leave the bags in the room and not out front in the morning. She also wanted me to pass along something completely unnecessary, in my mind - that they can leave their keys in the rooms. Really, I don't care if they take them home and make collages out of them, but I wrote down what she wanted me to say.
I go in the back where my supervisor is eating his lunch and tell him this. He stares at me as if a small frog has popped out of my head. "That's not our responsibility!" He looks at me like something's wrong with me and I just sort of giggle nervously. Normally I would make a joke and probably cuss, but I was being loaned to another hotel and didn't know what I could say around him. "She's the one who told them that, she can call them! It's really not our problem! Call her and tell her that!"
So we were ass-deep in customers all night and I looked at him at one point and said "I still haven't called the tour lady and it's getting kinda late. Should I stop checking people in to do that for a minute?" He said to go ahead, but I was helping a party with about 10 rooms under multiple names (none of whom could find their ass in the dark if it were solid iron and their hands were magnets) all check in and I was very relieved when he leaned over and said "I talked to the tour lady." So I was glad it turned out he wasn't just making me do it because he didn't want to be the one to tell her "no". I figured it would mean more coming from a supervisor anyway. Plus I didn't want to hear "But you told me you could dooooo iiiiiit."
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