No dice for Sexy Kitten

[tilly101]

So, I'm sitting here resisting the urge to bang my head against the table. Something has gone askew in the world of Facebook, and as a result my account and page have all but disappeared. Which at this point in time, is a small freakin' disaster.
Amid my panic and anguish, I was reminded of something that happened a little while ago at work involving a customer and her online account

Me - your friendly health insurance call centre jockey
SC - the lady with the account problem

Me - *opening spiel* 'how can I help you today?'

SC - 'Yeah listen, my accounts gone'

Me - 'Your account ma'am? Do you mean your health insurance policy? What do you mean by 'gone'?'

SC, with a big sigh - 'I've spent all morning trying to get to my account online and it's not there! It won't let me log in, nothing! I need this fixed 'cause I wanna see what my benefits are!'

Me - 'Ok ma'am, lets take a look to see what's happening here'

*I confirm with her all her dtls - full name, DOB, address, email address, policy number - all of it. It all matches on my system. I'm also able to login and view her account online*

Me - 'Okay ma'am, thanks for waiting. Now, I'm able to view your account on my end here. Just to be sure, are you typing in your full name, policy number and date of birth? Keeping in mind that your name doesn't need to be case sensitive, you just need to get the spelling right?'

SC - 'I know how to spell my own f*cking name!'

Me - 'I apologise, I wasn't trying to imply that you didnt know how to spell your own name. I just need to confirm these few things first because, as mentioned, I'm having no trouble accessing your account both on my system and also online'

SC - 'Yeah well it's not working for me so you better do something to fix it!'

*I will point out that her name was very similar to Catherine Brown. No middle name. Just a standard straightforward name*

Me - 'Ok ma'am, just to make sure we don have a typo on our system or something like that, could you please spell your name as you're typing it in?'

SC, again with a big sigh - 'FINE! I'm typing in 'Sexy Kitten'. Do you need my f*cking date of birth again as well, huh?!'

Me - '... Er, no. No that's fine, thanks. Sorry. Did you say you're typing in... Sorry, what was it again?'

SC - 'God, you stupid or something?! I SAID I'm typing in Sexy Kitten! What the f*ck is wrong with you?!'

Me - 'Um, nothing ma'am, nothing wrong with me. You need to type in your full name, your ACTUAL name. You need to type in Catherine Brown'

SC - 'No I don't, I hate that name, I go by the nickname Sexy Kitten. That's what everyone calls me, that's the name I use for everything. So get it fixed!'

Me - 'Im sorry ma'am, you'll need to enter your actual name to be able to log in. Our system has no way of recognizing nicknames of your choice'

SC - 'Thats not my problem. Just get it working, it's not that hard!'

Me - 'Im sorry ma'am, only your actual name will work. You will not be able to log in as Sexy Kitten'

SC, yelling - 'YES I WILL! You just watch me! F*ck you!'


And with that, she hung up on me.

Yeah. Good luck with that, you crazy cat you

[bhskittykatt]

Sheesh. I may have a name similar to "Catherine Brown", and I may go by another name (not "Sexy Kitten"...though I do get called that periodically as well), but I still know that when it comes to certain situations, especially medical-privacy situations, I need to use my legal name. The docs are fine calling you by your nickname (unless it really literally is "Sexy Kitten"...that may be too awkward); the legal name on the paperwork is just a necessary formality for proper identification.

[Cranky Cabbie]

It'll work, because magic! That's why! I wonder if she's still trying to log in, just to prove you wrong

[raudf]

Sheesh, I loathe my first name and still I use it for logging into certain sites that won't allow me to choose a screen name. It's not rocket science, but some people sure act like it is.

[manybellsdown]

And my name is Bill Gates! Everyone calls me that so I should be able to log into his stuff!

[Pixilated]

Given some of the characters you've had in the past, I'm wondering if she was actually trying to log in to something other than her health insurance account ...

[DGoddessChardonnay]

Given some of the characters you've had in the past, I'm wondering if she was actually trying to log in to something other than her health insurance account ...

I was thinking similar . . . maybe she had her health insurance confused with her adult website membershiip?

[PatchO'Black]

I'm thinking that she needs the health insurance for psychological issues....