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People don't get it.

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  • People don't get it.

    I've been debating making a post due to a severe lack of suckage at work. However, this is my latest and I'll start it off with the few I was there for.

    When my closed sign says we're closed . . .

    I always have a few stragglers and its not a big deal until you try to talk me into your late-night shenanigans of re-opening for the night; because after I'm basically done with the last touches of cleaning and ready to turn the lights off in less than a minute, of course I'm going to turn on my grill, fryers and dirty up the clean dishes . . . Yeah that makes a whole lotta damn sense.

    (I'm slightly fuzzy on certain words that left his mouth, the crusty old bastard)

    SC: Are you open?
    Me: No sir I'm closed.
    SC: When do you close?
    Me: Typically 10:30 or 11pm, depending how busy we are. But most people don't really eat past those times.

    And he gave me this look, like "normal" people would be eating dinner after those times on the weekend.

    SC: Really? Nobody eats afterward?
    Me: Not typically, no.

    At that point I established to him that I would not bend to his passive-aggressive manipulation attempt and bid him farewell.

    Stealing is still stealing.

    dsm- Day-shift manager.
    nsm- Night-shift manager. (I'm that guy)

    Got a call from my boss today about someone that apparently ordered food from me last night. Mentioned certain things were burnt and a refund was offered, but we all know these types of individuals are lying, thieving, pieces of refuse. I filled my boss in on the actual details of my night, clearing up any misconceptions he had. However, when I got to work today dsm gave me a different story entirely.

    Not only did the sc refuse to deal with my cw(dsm), he pulled the "I know the owner" line and there are details I know nothing of from his conversation with my boss. My boss is the most awesome guy I've ever worked for and unfortunately in his good-nature(possibly to his dismay) told dsm to "make sc happy," which essentially meant refunding the imaginary order. After the man left, dsm went through our order tickets from the previous night and wouldn't you know it, the order was nowhere to be found. That's right folks, at the end of it all, this sob shafted us out of sixty dollars.

    Needless to say, I'll have my eyes peeled and on the off chance this poor sod decides to come in when I'm working, mentions the said debacle, I will not only outright refuse service to him, but I'll give him a time limit in which to get the hell outta my sight before my steel-toe boot finds his rear.

  • #2
    Time for the boss to write himself up!

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    • #3
      One hopes the owner has learned his lesson about "making sc's happy" and this will not occur again; giving his sm's the authority to deal with the matter themselves.

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      • #4
        Here's what my supervisor does when a customer demands a refund on something they say we screwed up: She tells me to look up the transaction (in my case, it's a newspaper ad) and tell the customer we'll get back to them. In other words, research first, refund later---if so indicated.
        When you start at zero, everything's progress.

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