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It's stupendously busy soccer tournament weekend!!!
10 more minutes = OMG DISASTER!!!
Note: SC booked through the res center, which has a call center in Ohio. We are quite far from Ohio.
SC: "How do I get to [area where soccer fields are (about 10 miles away)]"
Me: *gets a map and gives directions*
SC: "About how far is it?"
Me: "It's about a 15-20 minute drive from here."
SC: "WHAT?!? I was told 5-10 minutes!"
Me: "I'm not sure who told you that, but I would give yourself at least 15 minutes."
SC: "If I had known it was that far I would have never booked here! I am so disappointed. I want to know who told me that! Why would they tell me that?"
Me: "It looks like you went through our call center, which is in Ohio. I'm not sure what info they were going off of."
SC: "This is unacceptable!" *turns to son* "We're not going to have time to unpack or eat! We have to go straight away now! This is so awful!"
Apparently an extra 10 minute commute turns plans for a leisurely unpacking and eating into a huge rush.
To her credit, she was in a much better mood later in the evening when she needed help figuring out her A/C. I think her son's team must have done well as other soccer parents I dealt with throughout the evening were also in rather pleasant moods (most of which were from the same team).
Not what I booked!
SC booked a room online with 1 queen bed and a note saying they wanted 2 queen beds. We don't offer rooms with 2 queen beds, only 2 doubles. I initially didn't have any double rooms available but had a cancellation and kept it open.
When SC arrived:
Me: "I see you booked a single queen with a note requesting two queens. The largest beds in our rooms with two beds are full-size so they're a bit smaller. Is that okay?"
SC: "I booked two beds! Two doubles is fine but that one bed is wrong!"
She took the double room without protest, but she sure didn't book it like she thought she did. Online everything is spelled out nice and pretty. She just wasn't paying attention. If I didn't have that cancellation I predict I would have had a major bitchfest on my hands.
I don't want to pay exactly what I booked!
Just as I was leaving CW was checking in these guests. When they got to the payment:
SC: "That's not the rate I booked!" *pulls out phone with res confirmation and holds it up showing $6X.XX*
CW: "Yes, that's the rate. Plus the tax, it is $7X.XX."
SC: "No, it's this!"
*CW was starting to get flustered, so I came up and took a quick look at SC's confirmation page*
Me: "You're getting that rate. It is $6X.XX plus tax, which is $7X.XX. Right there on your confirmation it says that is the rate without the tax."
SC: *very snottily* "Well then I want a receipt showing this!"
CW: "Yes, I will get you a receipt."
SC: *muttered about us being "ridiculous" to her husband*
You...what?
I don't recall what it was that didn't go quite right with the reservation, but the guest said "That's okay, don't worry about it. It was my screw up. I should have paid more attention when I booked it."
*checks to see if it's getting frosty in Hell*
Geeking out
Just an aside, a guest was telling me about his daughter's wedding he was in town for. The theme was "My Big Fat Geek Wedding." When they walked down the aisle after the ceremony, the music was the closing theme to Star Wars. It sounded like an awesome wedding.
10 more minutes = OMG DISASTER!!!
Note: SC booked through the res center, which has a call center in Ohio. We are quite far from Ohio.
SC: "How do I get to [area where soccer fields are (about 10 miles away)]"
Me: *gets a map and gives directions*
SC: "About how far is it?"
Me: "It's about a 15-20 minute drive from here."
SC: "WHAT?!? I was told 5-10 minutes!"
Me: "I'm not sure who told you that, but I would give yourself at least 15 minutes."
SC: "If I had known it was that far I would have never booked here! I am so disappointed. I want to know who told me that! Why would they tell me that?"
Me: "It looks like you went through our call center, which is in Ohio. I'm not sure what info they were going off of."
SC: "This is unacceptable!" *turns to son* "We're not going to have time to unpack or eat! We have to go straight away now! This is so awful!"
Apparently an extra 10 minute commute turns plans for a leisurely unpacking and eating into a huge rush.
To her credit, she was in a much better mood later in the evening when she needed help figuring out her A/C. I think her son's team must have done well as other soccer parents I dealt with throughout the evening were also in rather pleasant moods (most of which were from the same team).
Not what I booked!
SC booked a room online with 1 queen bed and a note saying they wanted 2 queen beds. We don't offer rooms with 2 queen beds, only 2 doubles. I initially didn't have any double rooms available but had a cancellation and kept it open.
When SC arrived:
Me: "I see you booked a single queen with a note requesting two queens. The largest beds in our rooms with two beds are full-size so they're a bit smaller. Is that okay?"
SC: "I booked two beds! Two doubles is fine but that one bed is wrong!"
She took the double room without protest, but she sure didn't book it like she thought she did. Online everything is spelled out nice and pretty. She just wasn't paying attention. If I didn't have that cancellation I predict I would have had a major bitchfest on my hands.
I don't want to pay exactly what I booked!
Just as I was leaving CW was checking in these guests. When they got to the payment:
SC: "That's not the rate I booked!" *pulls out phone with res confirmation and holds it up showing $6X.XX*
CW: "Yes, that's the rate. Plus the tax, it is $7X.XX."
SC: "No, it's this!"
*CW was starting to get flustered, so I came up and took a quick look at SC's confirmation page*
Me: "You're getting that rate. It is $6X.XX plus tax, which is $7X.XX. Right there on your confirmation it says that is the rate without the tax."
SC: *very snottily* "Well then I want a receipt showing this!"
CW: "Yes, I will get you a receipt."
SC: *muttered about us being "ridiculous" to her husband*
You...what?
I don't recall what it was that didn't go quite right with the reservation, but the guest said "That's okay, don't worry about it. It was my screw up. I should have paid more attention when I booked it."
*checks to see if it's getting frosty in Hell*
Geeking out
Just an aside, a guest was telling me about his daughter's wedding he was in town for. The theme was "My Big Fat Geek Wedding." When they walked down the aisle after the ceremony, the music was the closing theme to Star Wars. It sounded like an awesome wedding.
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