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Wherein Uncle Khiras Approaches Critical Mass

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  • Wherein Uncle Khiras Approaches Critical Mass

    What a doozy of a weekend so far...so much that I already need to post, even though it's not over yet. A little background, there is something going on this weekend...I'm not sure what though. I was off for a few days, and when I came back last night, every hotel was sold out. I don't mean just us and our neighbors, I mean every hotel for about 40 miles in any direction, which meant that we were getting tons of calls last night begging for a room that we just didn't have. Today, while not quite as bad, is pretty close, so most hotels are still out of rooms. I had about 20 when I started tonight, now I'm down to 2. This isn't bad in and of itself, since I'm not oversold, so I haven't had to deal with any BS (nor did I have to do so yesterday), but it's still out there. Let us begin our journey together.

    You are in a dark room.
    You have been eaten by a grue.

    Thump

    Important info here: our front doors lock during the night. You can walk out, but to get back in you have to use your key. This is clearly labeled with signs, and there's a house phone right there, so naturally people can't find the intellectual capacity to process even the slightest bit of information. Now, when I'm here, there's supposed to be a motion sensor alarm that warns me someone is outside...but it doesn't work very well, and half the time I don't notice them at all. This is every night, so it's a pain in my ass. That said, for this occasion, the alarm went off and I was looking right at the camera when...

    Idiot: *thump*

    Yeah, he walked right into the non-opening doors. He then took a step back, gathered himself for the leap directly into the uncharted waters of comprehension...and walked into the fucking doors a second time.

    /facepalm

    Now, I'll admit, at this point I could have just flicked a switch and made this all go away. It would have taken me zero effort to alleviate this situation, but come on, at the point when you've just walked head-on into a stationary object TWICE, you have just become a social experiment. I found myself unable to even lend the slightest bit of assistance, not because I was unhelpful, or even all that unhappy. It was simply because the entrance to the hotel had become some sort of weird Skinner Box, and I wanted to know how long it would take this pigeon to press a button to receive his cracker. He wandered around the area, in full view of the camera, for a few seconds, then appeared to notice the sign and house phone. He stared at them for a few seconds, moved towards where he would use his card, then turned and walked into the door a third time.

    At that exact moment, I distinctly heard the Spirit of Hope say "Ok, fuck this, I give up" and nip off to go shoot itself. The experiment could have continued further, but someone with more than two working brain cells came in, and opened the door themselves for the guy, and my fun ended.

    I'm only paid to pretend I care, sir...

    ...but you're not going to get the full brunt of my affection. This one wasn't really sucky, he just talked too damn much. He was like an abused puppy: when shown the least bit of friendliness, he suddenly attached himself to me and started talking like we were best friends and I simply could not even dredge up a single fuck to give. I don't even remember what he talked about...at some point, I stopped listening and just started doing my work, so nothing sunk in.

    The best part was, during the night, he started a story about his work, but I got interrupted and had to help other people, so he wandered off. He then showed back up 90 minutes later, and continued the story from where he left off, but this time I was trapped. Le sigh.

    The Door Strikes Back

    I got a call from the front desk person at (nearby motel) trying to find a room for a couple since everyone was full, I had a couple left at this point. I put it on hold for her guests, and ask her to warn them about the door, but then I had to leave my own desk to run and do things around the hotel. When this happens, I carry a cordless around so anyone who picks up the phone gets connected to me, including people locked outside. Great!

    I hear nothing for a while, but maybe they're slow drivers or something...finally, I get a call.

    ONA: Other Night Auditor
    Me:
    Idiot: Idiot

    ONA: Hey, this is (name) from (motel) again...I sent you two people for a room?
    Me: Yeah, they haven't shown up yet as far as I know.
    ONA: They said the door was locked, so they came back here?
    Me: /facepalm...Wow, did you warn them about the door like I asked?
    ONA: Oh, I forgot about that...rather, yes, I told them, then forgot about it.
    Me: Ah...so did they just see it locked and about face to drive back there?
    ONA: Yeah, pretty much.
    Me: *Grumble* Well, I still have the room held for them if they want it...just remind them to pick up the dang phone when they hit the locked door this time.
    ONA: You're doomed, you know, but I'll try.
    Me: Wharrgarbl.

    Several minutes later, they finally arrive.

    Idiot: Can you discount the room rate any for locking us out the first time we got here?
    Me: I talked to ONA, she said she passed on my warning that the door was locked, and to pick up the phone when you got here. It's pretty clearly labeled, so I'm afraid I can't change the rate for that sort of thing.
    Idiot: That's unreasonable, man.
    Me: That depends on both your definition and perspective, I suppose...still want the room?
    Idiot: *Grumble* Yeah.

    Oh you adorable little stick of buttercunt chewing laxative, did you really think that was going to work? I spent a good deal of time earlier watching someone play the part of the human battering ram with a great deal of joy in my heart. Why would your complete inability to stop and process that "maybe there's a solution to the door closed thing" thought make me want to give you something for it? I don't reward failure, which means you have to endeavor to do better with me to get something nice at 3am. But hey, you get free breakfast regardless! Now go away.

    The Treasured In-Laws, I'm Sure

    Ahh, wedding groups. My favorite fucking people. Well, these ones haven't been all that bad, but there are some general hang-ups that I have when I deal with them, specifically regarding how fucking loud they are. Luckily, this wedding group reserved out a meeting space for their dinners and such, so when they got loud, we just asked them to take their party into that area, and all was well.

    Well, until an impromptu wrestling match broke out, which naturally escalated from "good natured fun" into "tell mother 'I don't give a fuck'" in rather expected time. As two guys wrestled around, one of their father figures thought it was a fight, and grabbed his not-son around the neck in a choke hold to get him off his son. This being a bit of an aggressive move, it made things escalate. Right in front of the future in-laws.

    With a taser and a bullwhip, I could solve so many problems...

    Thankfully the fight ended pretty quickly, but not before one of the guys got into a swearing frenzy towards his mother since she had, you know, not been even slightly involved in the matter. Stay classy, my friends.



    Not very quickly, no.

    As I mentioned before, I carry a cordless phone with me when I walk away from the desk. This is because I'm alone, and I got shit to do, dammit! Now, any house phone (or call to the front desk) rings to me, so all you need to do is reply when I speak into my phone, and I will know what the hell you need. As I walk around the floors tonight, the phone goes off.

    Me: (opening spiel)
    SC: ......
    Me: Hello, are you there?
    SC: ...................
    Me: ???
    SC: (in the distance) Fucking A... *click*
    Me:

    So I run to the desk as they pick up the phone again, ask them what they need, and I am met with a look from their eyes that, I swear, slaughtered my brain cells en masse until I was able to tear my gaze away. I heard cows mooing in the distance, and the sounds of the ocean playing somewhere nearby. Never before has someone looked at me, and so clearly convinced me that something was seriously, seriously wrong with their continued survival.

    SC: Too. Brah. Nuh. St.
    Me: I have no idea what you just said.
    SC: Tube Rust. Sssssttt!
    Me: You need a Toothbrush? (Oh jesus, when did I learn to speak idiot?)
    SC: Urggle.

    He wasn't even drunk. He was stone stinking sober. Which means this is the way he is all the time. I'm ok with the world ending at this point, I think. Let's do this thing.

    Thump Deux

    *Thump*

    OooooooOOOOooOOOOoooOO!

    Experiment time again! This one was even more brilliant...he didn't keep walking into the door, but he did stare at both the sign AND the phone...then picked up his cell phone instead, and called God Knows Who somewhere in the ether of creation. He then stood and had a conversation with whoever it was while continuing to stare at the sign and phone, but he never realized that maybe, just maybe, his salvation was at hand. He burst out into a string of swear words, then stormed out. After slamming his fist, no shit, not 2 inches away from the house phone that he needed to use to open the door.

    Now, I realize right now that many of you are wondering why I didn't just help the poor bastard, and the reason is simple: it's a security feature, the door locking. I'm not supposed to open it, because it's there to help keep people who may be risk factors from just being able to stroll in and out of the hotel at will. We do this because the risk of being robbed at the front desk is 100x higher during the graveyard shift, and we get written up for letting people in without verifying why they're here beforehand. So I'm not JUST evil, I'm also following procedure, which I think qualifies me for some sort of supervisor position when I go to hell.


    I'm sure there's more, but I can't really remember it all. I'm so sleepy, all I want is for this night to eeeeeeeeeeeend...
    Last edited by KhirasHY; 06-22-2013, 10:55 AM.
    "That's too bad. Hospitals aren't fun to fight through."
    "What IS fun to fight through?"
    "Gardens. Electronics shops. Antique stores, but only if they're classy."

  • #2
    I think I've mentioned before the number of people who can't figure out that when the front door to the garage is locked after hours, you have to call the number to get someone to come up and unlock it. And despite it being painted on the door and on a big light-up sign in the parking lot, an astounding number of people just yank on the door, and then go home.... and then bitch and moan in the morning that "nobody was there"

    Or, they won't stay PUT.

    You tell them "I'll be right up" and in the 20 seconds it takes you to walk to the forefront, they've wandered off and are now banging on the rollup doors on the side for the service/bodyshop department, or have gone around back and are banging on the impound gate or climbing on the building peering into the windows of darkened offices and whatnot....

    Did I tell you to do that? No! They why'd you do that?

    "Well, nobody came"

    This may be a hard concept for anyone under 21 these days to understand, but, unlike your iPad, cellphone and laptop, things don't always happen instantaneously at the stroke of a key, sometimes, you have to wait, a whole 20 seconds or so for things to happen, especially when those are physical things like putting keys in locks and opening doors that they still have yet to find a way to make that happen at the speed of satellite transponders.

    And yes, some do insist there has to be a discount in that for them, a discount for NOT following instructions....... I need to step up the pace of my rocket research, the projected date for leaving this planet with my sanity intact keeps slipping further and further past the deadline every durn day....
    - They say nothing good happens at 2AM, they're right, I happen at 2AM.

    Comment


    • #3
      Quoth KhirasHY View Post
      ...but someone with more than two working brain cells came in, and opened the door themselves for the guy, and my fun ended.
      I watched someone at least 50 repeatedly try to stand up in an area with a roof lower than his height...

      Stand!
      Thump!
      Whump! (down on ass)
      Cry!

      Rinse and Repeat while M&D LOL

      It was my year-old son under a table.
      I am not an a**hole. I am a hemorrhoid. I irritate a**holes!
      Procrastination: Forward planning to insure there is something to do tomorrow.
      Derails threads faster than a pocket nuke.

      Comment


      • #4
        Quoth KhirasHY View Post

        ...but you're not going to get the full brunt of my affection. This one wasn't really sucky, he just talked too damn much. He was like an abused puppy: when shown the least bit of friendliness, he suddenly attached himself to me and started talking like we were best friends and I simply could not even dredge up a single fuck to give. I don't even remember what he talked about...at some point, I stopped listening and just started doing my work, so nothing sunk in.

        The best part was, during the night, he started a story about his work, but I got interrupted and had to help other people, so he wandered off. He then showed back up 90 minutes later, and continued the story from where he left off, but this time I was trapped. Le sigh.

        That's when you program the business number into your cell phone and casually activate it behind the counter.

        *ring*
        "Sorry, I have to take this call" - and if the guy is still lurking, tell him its the credit card company or something and it's going to take a while

        rinse
        repeat


        I usually don't mind having a good chat with my favorite customers but I keep my cell handy in case I ever need to break away from an annoying one.

        Comment


        • #5
          Quoth KhirasHY View Post
          At that exact moment, I distinctly heard the Spirit of Hope say "Ok, fuck this, I give up" and nip off to go shoot itself.
          I thought only the talking cows did that
          Idiot: Can you discount the room rate any for locking us out the first time we got here?
          I would like to propose a new policy -- If a room is being held for you, the PRICE gets held, as well -- the minimum, anyway. If the price goes down during the 6-hour-plus wait for them to actually show up, too bad; they pay the original, higher price. If it goes up due to what is now one of very few rooms left, they can pay the higher rate like anyone else, for the convenience f having had a room held for them.
          "For a musician, the SNES sound engine is like using Crayola Crayons. Nobuo Uematsu used Crayola Crayons to paint the Sistine Chapel." - Jeremy Jahns (re: "Dancing Mad")
          "The difference between an amateur and a master is that the master has failed way more times." - JoCat
          "Thinking is difficult, therefore let the herd pronounce judgment!" ~ Carl Jung
          "There's burning bridges, and then there's the lake just to fill it with gasoline." - Wiccy, reddit
          "Retail is a cruel master, and could very well be the most educational time of many people's lives, in its own twisted way." - me
          "Love keeps her in the air when she oughta fall down...tell you she's hurtin' 'fore she keens...makes her a home." - Capt. Malcolm Reynolds, "Serenity" (2005)
          Acts of Gord – Read it, Learn it, Love it!
          "Our psychic powers only work if the customer has a mind to read." - me

          Comment


          • #6
            "And yes, some do insist there has to be a discount in that for them, a discount for NOT following instructions......." -- Argabarga

            People seem to take great pride in their complete inability to follow instructions of any kind.

            Clear labels, with large easy-to-read type and no "big wurdz?" Won't read them, or will read them, and decide that this is some crazy space-alien talk, and will ask for clarification.

            My car wash has a code box where you enter your code to get your car washed. It has a touch screen. The touch screen has a very annoying animated raindrop that tells you to "touch the screen to begin." There is a little plaque under the screen that says, "touch the screen to begin." There is a motion sensor that detects your car, and a very stern female voice says, "Touch the screen to begin."

            People will sit there and consider this data for a long time (bonus points if there's two or more people in the car, for a little group discussion of the data.) They will then press the HELP button, and say something like, "It says I should touch the screen to begin. What do I do?"

            When told, "Well, you touch the screen to begin," they express great surprise, and skepticism. Some of them require considerable coaxing (think talking someone off a ledge) to just TOUCH THE DAMN SCREEN TO BEGIN.

            "Oh, that worked. Huh."

            If this was any kind of properly-run country the closest Responsible Adult (tm) would be required by law to slap people for that.
            I have a map of the world. It's actual size.

            -- Steven Wright

            Comment


            • #7
              I don't think you folks realize how many illiterate and aliterate people are out there. Sign, sign, everywhere a sign... And they just ignore 'em.

              (FYI, illiterate = can't read, aliterate = won't read.)

              Comment


              • #8
                Quoth Argabarga View Post
                I need to step up the pace of my rocket research, the projected date for leaving this planet with my sanity intact keeps slipping further and further past the deadline every durn day....
                You have sanity left? Wow!! you are SOOO lucky!!

                Comment


                • #9
                  I am fully convinced the average IQ of the population is being pulled down due to the number of clueless people who, in earlier times, would have been eaten by something or otherwise done in by their own stupidity.
                  There's no such thing as a stupid question... just stupid people.

                  Comment


                  • #10
                    Our credit card paybox is wonderfully helpful. It details everything you need to do, when you need to do it. Of course, most people don't even look at the screen - or in some cases can't, because they have proudly forgotten to bring their reading glasses. Those that do look seem unable to read beyond the first line ("card error", "payment complete") and onto the second ("please remove card")...
                    This was one of those times where my mouth says "have a nice day" but my brain says "go step on a Lego". - RegisterAce
                    I can't make something magically appear to fulfill all your hopes and dreams. Believe me, if I could I'd be the first person I'd help. - Trixie

                    Comment


                    • #11
                      Quoth It's me View Post
                      I am fully convinced the average IQ of the population is being pulled down due to the number of clueless people who, in earlier times, would have been eaten by something or otherwise done in by their own stupidity.
                      I just had an idea on this subject. What if, instead of a label on a lader saying 'don't place on slippery surface' we just put a label showing the forces involved? A couple stick figures and some arrows. And then if you kill yourself, well, shoulda read the label, huh?
                      Life: Reality TV for deities. - dalesys

                      Comment


                      • #12
                        Nah, they still wouldn't read em' and when they fell down, they'd sue and argue that without words, they had no idea it was a warning label and not a product to be used while breakdancing

                        Heck, you could put a HUGE skull and crossbones on something, and people would think it meant "Pirate Approved"
                        - They say nothing good happens at 2AM, they're right, I happen at 2AM.

                        Comment


                        • #13
                          He then took a step back, gathered himself for the leap directly into the uncharted waters of comprehension...and walked into the fucking doors a second time.



                          I nominate this line for the Gravekeeper Award of Excellence!!
                          When you start at zero, everything's progress.

                          Comment


                          • #14
                            Posts like these make me feel much better about the garbage people pull with me on a nightly basis.

                            Because I have so been there.

                            Our main lobby door doesn't have the card swipe thing. It's just open. It doesn't stop at least one genius a week form waiting outside, looking for the card swipe, then getting mad because they can't get in... an unlocked door.

                            We also have coffee pots in the lobby that say in BIG letters "Push for Coffee" every morning I have to explain that Push for coffee, means that if they want coffee, they need to push the button.

                            Comment


                            • #15
                              Quoth MoonCat View Post
                              I nominate this line for the Gravekeeper Award of Excellence!!
                              Flattery will get you everywhere.

                              Things have continued tonight (and are still ongoing). I'm just starting out my shift, so I'll make a few addendum posts throughout the night.

                              Clown Car?

                              Our GM, trying to be helpful, told a wedding group staying with us that our shuttle could go get them this evening to bring them back to the hotel. Now, we normally never run the shuttle after 6pm, so having a run at 11pm means we're gonna be a bit short staffed, but there were some other issues. One, the shuttle only holds 10 people (12 tops, if they're small), and the wedding party had over 30 people who decided they wanted to use it.



                              So our driver gets the first group back, speeds out for the next one, and they all got cabs instead. They were also rude to the driver, and didn't tip at all (they had promised a big tip to the driver since we were so accommodating). Fuckers. Now, since they are all back, I'm just waiting for the noise complaints to start.

                              Ichi! Ni! SAN! THUMP!!!

                              Thump from yesterday (same guy) returned tonight...this time he ran into the door so hard, he actually got knocked on his ass, which meant I had to run over to check him for injury. He did this right in front of his father, his son, his wife, and his sister, who did exactly the right thing: they laughed their asses off at him. He was fine...but he seemed a bit woozy. I'm not surprised, since I'm pretty sure the contact high I got from his breath is going to make me wake up in the Land of the Lost here soon, beginning an epic quest for freedom and toilet paper. I knew I should've paid attention in Scouts when they told us what poison oak/ivy look like...

                              I'm glad my back-breaking labor is so uninspiring to you.

                              Guest calls down that their TV is having issues, sounds like a remote out of batteries at first. I get up there, and nothing is working, so I ask permission to come in...the TV is on, but it's locked up so that even the buttons on the set itself don't work. This happens, it just needs to be powered down/up to fix it, but that means physically moving the entire dresser. I do this twice in front of the guest (to move it back in place), unplugging the TV as I go and fixing it, and do a lot of obviously physically demanding things to get it working right for them.

                              Total words of thanks? Zero. Not even a "goodnight" or something. Fuckers.

                              Schedule Woes, but not my own

                              So, we noticed the last couple nights that the schedule for our morning people sucked tomorrow. In short, we have a full house, and there was initially one person scheduled doing food, one at front desk, and one manager. They called in a 2nd person for breakfast, but they had 3 this morning (when it was just as busy) and they still barely kept up. GM stayed and worked about 16 hours today, and will be back in the AM. Our swing shifter is coming in on her day off to work the morning too. The other graveyard person is coming in to help as well.

                              Now, this is good for coverage, but one of the consistent gripes about this place is that the scheduling has a lot of issues like this (where there's just no coverage on a horribly busy day). It's led to a general anger amongst the populace who's been called in tomorrow, but people don't seem to understand why they are angry most of the time.


                              That's all that's happened thus far...more to come, I'm sure.
                              "That's too bad. Hospitals aren't fun to fight through."
                              "What IS fun to fight through?"
                              "Gardens. Electronics shops. Antique stores, but only if they're classy."

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