This technically happened to my CW "Newish" but I got pulled into it in a way.
So, at The Client, there is a limitation to the size of the files you can attach to an email. This is not unusual. Any email client has that kind of limitation. Let's say that the limitation is at 40MB.
Newish gets a call from the Sucktomer in question. He'd been trying to send these files to a few people, and had to break it down to several different emails, and managed to get the information to everyone except one person, who didn't get the last file, which was 50MB, and thus unable to be sent due to the limitation on [Secure Network].
SC wanted to know how he could get that file to the recipient. Newish told him his options:
1-- Have one of the other recipients forward it to her (since they were not on [SecNet] and thus had different (larger) limitations)
2-- Break the 50MB file into smaller files, if possible, and send them to the user that way.
3-- Contact The Client's data-transfer office, who will download the 50MB file onto removable media, take it to the recipient, and upload it to her computer.
Naturally, none of these options worked for SC. Newish came to me, asking what else she should tell him. After getting the story from her, I told her, "You gave him all the correct options. If he won't accept any of them, that's his problem. Those are his options." Newish agrees, said she told him those options, but he won't listen.
I'm not a supervisor, so really, speaking to the SC for Newish won't really get us anywhere. Newish does speak to Gobber (supervisor) and Batty (manager), relating the story, and they agree those are his options. Eventually, Batty gets on the phone and repeats what Newish told him.
SC still wasn't happy, but hung up, saying he'd find a way to make it work.
I should mention that one of the things that SC said to Newish was "it's after 5 o'clock, it should go through!" ... As if the file limitation were somehow related to the amount of current network traffic like that. It's a hard limit that's just in the system. ITSD can't override it. We can't change it either.
The only way it could get changed would be to send it up to the overall network admins, who won't just change it because one guy doesn't want to use the data-transfer office.
So, at The Client, there is a limitation to the size of the files you can attach to an email. This is not unusual. Any email client has that kind of limitation. Let's say that the limitation is at 40MB.
Newish gets a call from the Sucktomer in question. He'd been trying to send these files to a few people, and had to break it down to several different emails, and managed to get the information to everyone except one person, who didn't get the last file, which was 50MB, and thus unable to be sent due to the limitation on [Secure Network].
SC wanted to know how he could get that file to the recipient. Newish told him his options:
1-- Have one of the other recipients forward it to her (since they were not on [SecNet] and thus had different (larger) limitations)
2-- Break the 50MB file into smaller files, if possible, and send them to the user that way.
3-- Contact The Client's data-transfer office, who will download the 50MB file onto removable media, take it to the recipient, and upload it to her computer.
Naturally, none of these options worked for SC. Newish came to me, asking what else she should tell him. After getting the story from her, I told her, "You gave him all the correct options. If he won't accept any of them, that's his problem. Those are his options." Newish agrees, said she told him those options, but he won't listen.
I'm not a supervisor, so really, speaking to the SC for Newish won't really get us anywhere. Newish does speak to Gobber (supervisor) and Batty (manager), relating the story, and they agree those are his options. Eventually, Batty gets on the phone and repeats what Newish told him.
SC still wasn't happy, but hung up, saying he'd find a way to make it work.
I should mention that one of the things that SC said to Newish was "it's after 5 o'clock, it should go through!" ... As if the file limitation were somehow related to the amount of current network traffic like that. It's a hard limit that's just in the system. ITSD can't override it. We can't change it either.
The only way it could get changed would be to send it up to the overall network admins, who won't just change it because one guy doesn't want to use the data-transfer office.
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