First week working at the Mart of Wall, two ladies start a fight in my line. Lady # 1 is talking on her phone (ok rude, but it was a busy night and it saved me having to think of chitchat for a minute). The conversation holds her up tendering her money, Lady # 2 behind her taps # 1 on shoulder and says if she'd get off the phone it would save us some time. Swearing and threats ensue from both sides, # 2's hubby gets involved as well.
Took 2 CSM's and the evening floor manager to break it up.
Halloween rolls around, marked down merch and price overrides ensue....
I am up to my eyeballs ringing up 2 carts full of markdowns for a lady when another customer walks up behind me, taps me on the shoulder to ask me a question. (1. Why are you *touching* me? 2. There's a door greeter and another cashier between me and the door you came in by, neither of whom is doing anything. Why have you got to bug the one of us who is doing something? Oh right, because you're a numpty.)
New customer says he left something at this cash register and can I go get it for him. I tell him, no, I cannot because: I am waiting on a customer at the moment and I do not have the authority to authorize such things. Reciepts must be checked, etc, and the CSM can handle that for him down at the podium by the smoke shack.
SC starts swearing at me, complaining that he doesn't want to go stand in line at customer service, that this is bulls**t and he always gets the runaround, etc.
I tell him "Sir, I cannot help you with your issue, as I am in the middle of a transaction, and you will not have to wait in line, as the CSM can handle that for you immediately at the podium, not at customer service at all. Or I can call security...." that last as I am reaching for my register phone....
Still swearing, he went toward the CSM podium. Happily the CSM ( a charming woman who I affectionately and privately call the Eater of the Dead) had heard the SC swearing and was stalking down our way with a very stiff smile on her face. The Eater of the Dead met him 2 registers down from me, and very frostily informed SC she would be happy to help him find what he needed as soon as he stopped speaking that way to her associates in front of her customers.
SC got his stuff back and slunk out the door on the other end rather than walk back past me. The lady I was waiting on leaned over and asked whether I could really call security from my register, I replied that we only have security on call when it's Black Friday, but he doesn't need to know that, yes?
Entitlement, gotta love it.
Took 2 CSM's and the evening floor manager to break it up.
Halloween rolls around, marked down merch and price overrides ensue....
I am up to my eyeballs ringing up 2 carts full of markdowns for a lady when another customer walks up behind me, taps me on the shoulder to ask me a question. (1. Why are you *touching* me? 2. There's a door greeter and another cashier between me and the door you came in by, neither of whom is doing anything. Why have you got to bug the one of us who is doing something? Oh right, because you're a numpty.)
New customer says he left something at this cash register and can I go get it for him. I tell him, no, I cannot because: I am waiting on a customer at the moment and I do not have the authority to authorize such things. Reciepts must be checked, etc, and the CSM can handle that for him down at the podium by the smoke shack.
SC starts swearing at me, complaining that he doesn't want to go stand in line at customer service, that this is bulls**t and he always gets the runaround, etc.
I tell him "Sir, I cannot help you with your issue, as I am in the middle of a transaction, and you will not have to wait in line, as the CSM can handle that for you immediately at the podium, not at customer service at all. Or I can call security...." that last as I am reaching for my register phone....
Still swearing, he went toward the CSM podium. Happily the CSM ( a charming woman who I affectionately and privately call the Eater of the Dead) had heard the SC swearing and was stalking down our way with a very stiff smile on her face. The Eater of the Dead met him 2 registers down from me, and very frostily informed SC she would be happy to help him find what he needed as soon as he stopped speaking that way to her associates in front of her customers.
SC got his stuff back and slunk out the door on the other end rather than walk back past me. The lady I was waiting on leaned over and asked whether I could really call security from my register, I replied that we only have security on call when it's Black Friday, but he doesn't need to know that, yes?

Entitlement, gotta love it.
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