This was not my personal experience, but I walked in on it yesterday. I came to relieve a CW at the register at the same time she was headed towards me since apparently she had been waiting for a CSM. Yes, I too work at the Mart of Wall. Anyway, so everyone knows we do ad-matching. The disclaimer in our own ad says that we will match any local competitor's ad price for an identical product, but that restrictions apply. One of the thing my particular store does not do (and probably most others) is match places like the Dollar Store or any other discount-type store. So there is an Outlet in our city that has really cheap prices on random groceries because most of it is close to or past its expiration date. Needless to say, we do not match this Outlet's prices.
So my CW has this lady with something like 30 bricks of butter wanting to match this Outlet's price for 2/$1. CW politely explains to her that we don't match Outlet's prices, and SC wants a manager. CW and CSM arrive (I sort of hide behind them and wait) and CSM explains to SC that we don't match Outlet's prices because they're a discount store. SC rants and raves and says "This is ridiculous, I go through this EVERY TIME!"
So SC leaves without her cheap butter, CW takes it all back to the fridge so we don't have to throw it all out, and I take the next customer. The next customer was great, he asks me "So what was with that lady? Did she think they were going to stop making butter so she was stocking up?" Made the rest of the day a bit easier.
I couldn't help thinking though that if she goes through this "EVERY TIME!" then she should KNOW that we don't match Outlet's prices and she just likes to try and get away with it and cause a scene...
So my CW has this lady with something like 30 bricks of butter wanting to match this Outlet's price for 2/$1. CW politely explains to her that we don't match Outlet's prices, and SC wants a manager. CW and CSM arrive (I sort of hide behind them and wait) and CSM explains to SC that we don't match Outlet's prices because they're a discount store. SC rants and raves and says "This is ridiculous, I go through this EVERY TIME!"
So SC leaves without her cheap butter, CW takes it all back to the fridge so we don't have to throw it all out, and I take the next customer. The next customer was great, he asks me "So what was with that lady? Did she think they were going to stop making butter so she was stocking up?" Made the rest of the day a bit easier.

I couldn't help thinking though that if she goes through this "EVERY TIME!" then she should KNOW that we don't match Outlet's prices and she just likes to try and get away with it and cause a scene...

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