long term guest rant

[samurai02]

I have a guest whom has been staying at my parents motel which I am managing here now for about a year now, and during her stay she has been rude and disrespectful to me and all my front desk and housekeeping staff during her time here, she came in on Wednesday morning to pay for another week and this is what came out of her mouth



RL= Rude lady




Me: Good Morning Ma'am how may I help you

RL: I need to pay another week but my paycheck doesn't clear until 12am tonight how can I make my due date fall on Thursdays instead of Wednesdays.

Me: Well Ma'am, you would need to pay for one night and then you could pay for an entire week starting tomorrow.

RL: ( displaying the most annoyed look) and how much will that cost me

Me: ( still maintaining my calm) well nightly rate tonight is $59.99 but since you have been with us I am willing to drop your rate to $42.00 for the night

RL: ( eyes bulging out at me) I HAVE BEEN HERE FOR A YEAR, I THOUGHT YOU PEOPLE WOULD SHOW ME SOME SORT OF APPRECIATION AND JUST CARRY THAT NIGHT OVER!

Me: I'm sorry ma'am I don't understand what your saying?

RL: I HAVE BEEN HEAR FOR A YEAR I THOUGHT YOU PEOPLE WOULD SHOW ME THE COURTESY OF MOVING MY DAY FROM WEDNESDAY TO THURSDAY, BUT I SEE YOU PEOPLE HAVE NO COMPASSION!!!

Me: Maam I am unable to comp you a night, now would you still like to pay for that additional night?

RL: NO I'LL JUST PAY FOR ANOTHER WEEK!

Me: ( thinking to myself "I thought you said you didn't have enough money to pay for the week?") wonderful will that be cash, debit or credit?

RL: DEBIT!!!!

ME: (me with the best grin I can muster) Thank you ma'am you have yourself a wonderful day now!.

RL: ( snatches receipt of counter and storms out)

[Ophbalance]

Just curious, and this highly depends on your area, but don't those that stay over 29 days typically become more of a tenant vs being a guest?

[sms001]

Gee RL, passive aggressive much? Just come right out and ASK for a free day if you've been there a year. Since you've been so pleasant and agreeable the whole time, I'm sure samurai would comp you.

I am curious though (if it's not too nosy) - how much is her daily rate when figured by the week? And if it was $294, could you offer to just charge her $336 next Thursday?

ETA: Welcome aboard!

[BearLeeBadenaugh]

Oph, as far as I know, the 30 day stay thing relates to rentals not hotel/motels. Might be a little different from place to place, but my experience in Cali and WI is that hotels and motels are covered by a whole different section of code than landlords.

I'm in the process of starting up a small housing complex, and we're waffling back and forth on whether we want to do standardized rentals or if we want to set it up as an extended stay motel instead. The reasoning I'm thinking residence inn has already been answered pretty well by David South(president of the Monolithic Dome Institute).


"I’m often asked: Why a residence inn and not an apartment? The answer is complicated, so please bear with the discussion.

Apartments fall under owner-landlord/renter-tenant rules. Although the rules have good reasons behind them, they have multiplied and grown more complex over the years. Many came about because landlords were taking advantage of renters; others developed to protect the landlord’s investment. For example, in most areas, apartment owners can demand first and last month’s rent plus a security fee equal to one month’s rent to be paid before the tenant can move in. That’s an impossible sum for most minimum-wage earners.

On the other hand, residence inns fall under motel, hotel or inn rules. Now the innkeeper and guest have a different relationship. The guest usually pays for the “room” one day or one week at a time.

If there is a problem, the guest is asked to leave. With this kind of arrangement, the innkeeper can forgo securities demanded by a landlord. The advantage to the guest is decent shelter s/he can afford!"

[Geek King]

If there is a problem, the guest is asked to leave. With this kind of arrangement, the innkeeper can forgo securities demanded by a landlord. The advantage to the guest is decent shelter s/he can afford!"

Also, the innkeeper could remove a problem guest a lot easier than a landlord can chuck a problem renter in most places. Hell, in some places, a sucky renter who knows the legal system can stretch out an eviction for most of six months. I've seen the horror stories.

[bhskittykatt]

Here in Wash State, a guest is considered a "permanent resident" after 30 days and has same rights as a tenant. I'm sure it varies by state.

Though we've kicked out long-term guests on the spot before. Our legal department usually figures if they want to fight it then we'll deal with it then. (Most of the people we end up kicking out that way probably don't want the law looking at them too close, and they'll scream and kick and yell but they won't legally fight us because even if we're wrong we probably have more dirt on them than they do on us.)

To the OP, you were cutting her a deal already it sounds like by keeping her at the weekly rate for one night. So she was being shown courtesy and compassion, just not the type of courtesy and compassion she was looking for.