I really don't think so. Here's a case in point. We have a pre-order of a DVD that wasn't coming out till mid-March. The website and confirmation email say it's a pre-order. But I don't think customers really read that...it even says it's being released in March whatever date.
Case in point, I got this email at the end of February:
Today is Sunday the 25th of February and I still have not received my order. When I went to your website it states that it has not yet shipped. I am inquiring as to why? I am anxiously awaiting your reply. If I have not heard something by Wednesday I will have to cancel my order and take my business elsewhere.
I replied with:
Thank you for your email. Your order contains a pre-order which means it is ordered before it has been available to ship out. The order will ship out once the DVD becomes available. All orders that are ordered with the pre-order are shipped at the same time.
He replies with this on March 1st:
It has now been almost a month since I ordered these DVD's, when will my items be shipped? I would also like the shipping charge refunded to me due to the wait. No where on your page does it say that if you place and order with a Pre-Order that you will have to wait for the Pre-Order before your other items will be shipped. If I had known this I would have done two separate orders. Your immediate response is greatly anticipated.
I wish he would read the website. It says so. We even BOLDED the darn thing so they wouldn't miss it. I replied with pretty much the same answer except I mentioned if he went into our website, he would see the information in bold.
He replies with this second week of March (five days before the release):
It has now been over a month since I placed my order. I am furious at the waiting that I have been made to do. I want a phone number of someone to talk to about this matter. I want my money back. I also want a response ASAP.
I replied right away with the day of the order being shipped and if he would still like the products or a refund, repond to the email and we will process it right away.
We heard nothing from him until today:
I want my order cancelled IMMEDIATELY and my refund of $XXX NOW! I am very disappointed in the non-service that I received. I want my money back in my account by Friday April 6, 2007 or I will contact the authorities.
Honestly...the authorities are going to make me shake in my boots. Argh. I really don't know why I'm in this business, I want out so bad.
Case in point, I got this email at the end of February:
Today is Sunday the 25th of February and I still have not received my order. When I went to your website it states that it has not yet shipped. I am inquiring as to why? I am anxiously awaiting your reply. If I have not heard something by Wednesday I will have to cancel my order and take my business elsewhere.
I replied with:
Thank you for your email. Your order contains a pre-order which means it is ordered before it has been available to ship out. The order will ship out once the DVD becomes available. All orders that are ordered with the pre-order are shipped at the same time.
He replies with this on March 1st:
It has now been almost a month since I ordered these DVD's, when will my items be shipped? I would also like the shipping charge refunded to me due to the wait. No where on your page does it say that if you place and order with a Pre-Order that you will have to wait for the Pre-Order before your other items will be shipped. If I had known this I would have done two separate orders. Your immediate response is greatly anticipated.
I wish he would read the website. It says so. We even BOLDED the darn thing so they wouldn't miss it. I replied with pretty much the same answer except I mentioned if he went into our website, he would see the information in bold.
He replies with this second week of March (five days before the release):
It has now been over a month since I placed my order. I am furious at the waiting that I have been made to do. I want a phone number of someone to talk to about this matter. I want my money back. I also want a response ASAP.
I replied right away with the day of the order being shipped and if he would still like the products or a refund, repond to the email and we will process it right away.
We heard nothing from him until today:
I want my order cancelled IMMEDIATELY and my refund of $XXX NOW! I am very disappointed in the non-service that I received. I want my money back in my account by Friday April 6, 2007 or I will contact the authorities.
Honestly...the authorities are going to make me shake in my boots. Argh. I really don't know why I'm in this business, I want out so bad.
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