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Why in the name of everything holy do people order food for deliver, and then go out?

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  • Why in the name of everything holy do people order food for deliver, and then go out?

    This happened to me when I delivered pizza 6 years ago a couple of times, and now its finally happened at this job.
    I deliver to a customer's house, ring the doorbell twice and knock once. Dog barking should be enough to let the customers know someone is at the door. Of course, I get no answer. I call them on their cellphone, it goes straight to voicemail. My manager calls and tells me they are on their way home. I am instantly upset about this, and I feel a need to express myself in a non-rude way.
    When they get to the house, the guy apologizes, saying he was at the pharmacy Ok, so you order food and then decide to run a quick errand? Always a bad idea folks, especially coming from the severely limited brains of a customer.
    Well, I decide not to say anything to him, hand him his pizza, wait for him to sign the credit card slip, and then walk to my car. Meanwhile he drops a few f-bombs on me and calls me a name or too. Then he finally says, "Don't you have anything to say?" and I reply in a not so cheerful tone, "Have a good night". As I'm about to leave, he tells me to come back, and scratches out the tip he left me. Good, I really don't give a fuck at this point, I just want to get out of there. He hits me with a couple of more f-bombs, and I ignore him and get in my car to drive away. He said he was gonna complain, and normally I would've heard something about it by now, but nothing.
    Alright, I know it wasn't the smartest thing I've ever done, but technically I did not do anything wrong, even though I wanted to insult him right back, or at the very least tell him to stay home if you're expecting a delivery. Just common sense people.
    While we're on the subject, I've also been having to deal with other people who were home, but seem to take forever to answer the door. Their excuses....
    "I fell asleep."
    "I was in the garage."
    "I was outside."
    "I was taking a shit." Just gotta laugh at that one.
    I can go on and on. Main point is, be somewhere in the house where you can hear the doorbell or knocking. As for ordering food to be delivered, stay home until you fucking get it. Here's an idea.... If you gotta go out to the store to get something, why not just order the food for carryout, and kill 2 birds with 1 stone? Oh right, they're customers, they lack brains, and they probably get headaches just trying to think. Christ, I've seen goldfish with more smarts

  • #2
    They do because they can. Why should they care about the poor delivery guy who is trying to deliver their pizza? Of course they dont tip either but that is par for this site.
    "Employees can make or break any business, so treat them with respect. Job satisfaction has little to do with money. Discover what it has to do with and make sure they get it."

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    • #3
      Maybe they were already at the pharmacy when they ordered and thought they could make it back on time? They definitely should have managed their time better.

      There's always going to be times where the driver has to wait. I order delivery at work sometimes and if they arrive while I'm talking to a pharmacy or agent, I can't just hang up. I feel bad about it but...I don't have a choice. Though I do tip well, lol, if that helps.

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      • #4
        Honestly... if I'm already OUT somewhere (like coming home from work, etc.) I just order to pick it up.
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        It's so I can get ideas out of my head, I decided to put it in a blog in case people are bored or are curious as to the (many) things in progress.

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        • #5
          Anything else to say?

          "Yeah! We're no longer going to deliver to you..."

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          • #6
            What was he gonna complain about? That you didn't react to his swearing at you?

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            • #7
              I'm kinda confused. Why was he swearing at you?

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              • #8
                Quoth Amina516 View Post
                I'm kinda confused. Why was he swearing at you?
                I'm guessing because the OP stayed quiet and was clearly upset. SC was no doubt expecting a response like "Oh gosh, it's all right you weren't home when I arrived, no problem at all tee hee." Customers do not react well when your irritation shows. Nevertheless, this SC was beyond juvenile and was trying to pick a fight.
                A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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                • #9
                  Quoth bainsidhe View Post
                  I'm guessing because the OP stayed quiet and was clearly upset. SC was no doubt expecting a response like "Oh gosh, it's all right you weren't home when I arrived, no problem at all tee hee." Customers do not react well when your irritation shows. Nevertheless, this SC was beyond juvenile and was trying to pick a fight.
                  Yup, I just felt a need to express myself without being rude, but apparently he thought I was being rude because I didn't say anything to him Yeah, sure buddy, how is that being rude? Maybe I shoulda told him "Screw you motherfucker!" or something else along those lines. I was the more mature one because I didn't oblige him when he was looking for someone to argue with.
                  Now granted he said he was sorry that he hadn't been home, but I seriously don't give a fuck. I don't have time for dumbasses like this who don't have enough common sense to stay home when they order food for delivery. Not to mention that this happened on Friday night, which is our busiest night of the week. Maybe he expected me to just wait for him, knowing full well that he wasn't going to be home when I got there? Or even if he did think he could make it home before me, a lot of times it takes less than the standard 30 minutes to get there, so I might be early. And who is going to complain about getting their food faster? Well I'm willing to bet there are some

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                  • #10
                    Wow, vindictive much?

                    "I'm sorry."
                    "..."
                    "you effing effer!"
                    "Have a good night"
                    "Come back here so I can antagonize you summore!" *scratches tip off*
                    "..."
                    "Come on you effing effer, effing punch me! Come on! Come on! I want a reason to call your boss and whine like a baby for free pizza! Hey, where are you going? hey! HEY!"
                    Now would be a good time to visit So Very Unofficial!

                    "I've had so many nasty customers this week, my bottomless pit is now ankle-deep."-Me.

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                    • #11
                      Why is there no like button for ^
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                      • #12
                        Quoth bainsidhe View Post
                        Customers do not react well when your irritation shows. Nevertheless, this SC was beyond juvenile and was trying to pick a fight.
                        Very true! It's much easier to defuse a situation with a fake "no problem" or "it's ok" than it is when you're silently angry and it shows evvvverywhere. It's even funnier for me when I do that XD. And it helps that it can't usually be used against you later.

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                        • #13
                          Quoth Amina516 View Post
                          I'm kinda confused. Why was he swearing at you?
                          Simple. He got to the guy's house too early. In other words, he did his job too well, and the customer is upset as his being so inconsiderate!...At least, that's how SC's I've delivered to in the past in such situations seem to think about it.

                          I've had a few of those. Could you guess?

                          My personal fave "don't make plans" delivery was a guy who was at the ass end of our delivery area (literally. Picture the zone as a rectangle, with us in the mid-east section, with him at the extreme south west corner) --- He places an order at the height of rush hour, and the only way reach his place (he lived almost under an overpass) was to sit in rush hour traffic, or evade SOME of it and then sit in it once I ran out of sidestreets to use.

                          We quoted him 45-70 minutes as a result (I took the order on the phone myself), as we were already quite busy that night. Normal people would have accounted for this. He did not. I checked the timer -- in order to not screw up other deliveries, I grabbed this order and NO others, used the shortcuts I could, and I got there in almost exactly 45 minutes from the time he ordered...

                          I pulled up to see him and his family in formal wear, piling into their cars to go to the opera. I was greeted by him yelling about how it took so DAMN LONG to get his pizzas, and saw him literally toss the boxes onto his front table, he paid me exact change, he slammed the door, jumped in his car, and peeled out.

                          I really had to wonder...Even assuming they all wolf down their food and finish in 10 minutes, without messing up their snazzy outfits...He really needs to work on his time management skills. It amazes me to this day that he didn't call back the next day to botch about it.
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                          • #14
                            Quoth BowserKoopa1 View Post
                            Their excuses....
                            "I fell asleep."
                            "I was in the garage."
                            "I was outside."
                            "I was taking a shit."
                            Okay, going out is inexcusable. Period, end of story, thanks for playing.

                            If they knew they'd be in the garage or outside, they should have told the person on the phone to have the driver (1) call their cell phone when the driver got there (I do this all the time since I don't always hear the front door from my room), (2) go to the garage, or (3) go around to the back.

                            Falling asleep? Well, sometimes that happens.

                            Taking a shit? Well, not only does that happen, but there's really nothing they can do about it. When Mother Nature calls, she doesn't accept voicemail.

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                            Still A Customer."

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                            • #15
                              Quoth AmbrosiaWriter View Post
                              Honestly... if I'm already OUT somewhere (like coming home from work, etc.) I just order to pick it up.
                              That's what I do with my favorite pizza place, as they don't have delivery. It's either dine in or carry out.

                              Besides, it's like 5 minutes from the house and if I'm out running errands, I'll call when I'm leaving the last place we're planning to go before the pizza place and then call. Usually takes around 10-12 minutes and my order is either already ready or will take a couple of minutes longer.

                              Either way, the box is almost TOO hot to carry back out to the car when I leave.
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