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The Resort is dog friendly, but not cat friendly. It's laid out quite clearly on our website: up to two dogs, up to 50 lbs each. We can be somewhat flexible on the dog issue. Three small dogs? We can probably do that. One large dog? We can probably do that. (I made a reservation for a guy with a Mastiff who argued that if he cut his dog in half, it would be two 50 lb dogs and thus we should allow it.)
But no cats. Sorry. None. Nada. Zip. That was drilled into our heads. (Corporate aren't really cat people.) They don't want to deal with cleaning up after cats.
Cat Lady brought in not one cat, not two cats, but three cats yesterday. The Front Desk tried to be nice and not see them as she walked past to get to the elevators, even though the could hear the cats yowling.
One of her neighbors complained about the yowling cats. Security went up and tried to also ignore the cats, saying he "lost their trail" (even though they damn well knew what room it was).
Cat Lady came up to me and flat out stated, "Do you have any bigger suites? It's my husband and I and our kids and we have three dogs and three cats."
Well damn, she brought it up, now I have to be the bad person and acknowledge the cats.
After explaining all of our suites are about the same size,
Me: "Just so you know, The Resort doesn't accept cats..."
CL: "Well, I have them here already, so it's not my problem." *said in the smuggest "What are you gonna do about it?" tone ever*
Me: "I'm just informing you that I have to note the cats in your room, and for future reference we don't allow them here."
CL: "Well no one told me! It's not my problem!"
Me: *And it's not my problem if management decides to tack extra pet fees to your room...* "Our pet policy is clearly laid out on our website. I'm just letting you know for the future, we can't accept cats."
CL: "Fine, whatever!" *storms off*
Okay, so she's a bitter snob, but we can live with that. We're The Resort; a disproportionately high rate of our customers are entitled snobs, after all. The real suck actually came later.
We have housekeeping until 10pm. Cat Lady called at 10:15pm wanting bedding for the pull-out couch and extra pillows. Cat Lady was told that housekeeping had left, but that a GSR (me) would be sent out to try and locate the desired items, and to please bear with us while we do so. It could potentially take time, since (1) we're GSRs and don't know all of Housekeeping's hiding spots, and (2) many of the Housekeeping closets are locked at that hour, so I had to get Security to assist me as they have unlocking powers I don't have.
It didn't happen instantly, but I had all her items by 10:30. Apparently that wasn't good enough, because at 10:25 she had called to cuss out my coworker. I don't have exact dialogue, but according to him, "she said 'shit' a lot, which I can handle, but then she started throwing all sorts of f-bombs, and that crossed the line and pissed me off."
Fortunately when I went to deliver her bedding, it was her kids who answered the door. Her kids are fine, and they later came down and apologized saying "She can be a bit psycho at times." They're good kids.
The CW she cussed out will be the one who checks her out in the morning. It should be interesting.
But no cats. Sorry. None. Nada. Zip. That was drilled into our heads. (Corporate aren't really cat people.) They don't want to deal with cleaning up after cats.
Cat Lady brought in not one cat, not two cats, but three cats yesterday. The Front Desk tried to be nice and not see them as she walked past to get to the elevators, even though the could hear the cats yowling.
One of her neighbors complained about the yowling cats. Security went up and tried to also ignore the cats, saying he "lost their trail" (even though they damn well knew what room it was).
Cat Lady came up to me and flat out stated, "Do you have any bigger suites? It's my husband and I and our kids and we have three dogs and three cats."
Well damn, she brought it up, now I have to be the bad person and acknowledge the cats.
After explaining all of our suites are about the same size,
Me: "Just so you know, The Resort doesn't accept cats..."
CL: "Well, I have them here already, so it's not my problem." *said in the smuggest "What are you gonna do about it?" tone ever*
Me: "I'm just informing you that I have to note the cats in your room, and for future reference we don't allow them here."
CL: "Well no one told me! It's not my problem!"
Me: *And it's not my problem if management decides to tack extra pet fees to your room...* "Our pet policy is clearly laid out on our website. I'm just letting you know for the future, we can't accept cats."
CL: "Fine, whatever!" *storms off*
Okay, so she's a bitter snob, but we can live with that. We're The Resort; a disproportionately high rate of our customers are entitled snobs, after all. The real suck actually came later.
We have housekeeping until 10pm. Cat Lady called at 10:15pm wanting bedding for the pull-out couch and extra pillows. Cat Lady was told that housekeeping had left, but that a GSR (me) would be sent out to try and locate the desired items, and to please bear with us while we do so. It could potentially take time, since (1) we're GSRs and don't know all of Housekeeping's hiding spots, and (2) many of the Housekeeping closets are locked at that hour, so I had to get Security to assist me as they have unlocking powers I don't have.
It didn't happen instantly, but I had all her items by 10:30. Apparently that wasn't good enough, because at 10:25 she had called to cuss out my coworker. I don't have exact dialogue, but according to him, "she said 'shit' a lot, which I can handle, but then she started throwing all sorts of f-bombs, and that crossed the line and pissed me off."
Fortunately when I went to deliver her bedding, it was her kids who answered the door. Her kids are fine, and they later came down and apologized saying "She can be a bit psycho at times." They're good kids.
The CW she cussed out will be the one who checks her out in the morning. It should be interesting.
(I think my manager is a big dog lover, too.)
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