What did you expect?

[sh0rtcake]

Background - I work for the complaints department for the debt recovery section of a bank. Basically when all else fails we shut down the customers' accounts and they're only open to pay back and then we get to deal with the ensuing complaints mainly about bank charges, credit file etc. I'm leaving on Thursday as I'm moving to Cornwall for Uni in 2 weeks YAY! So I'm basically reading the complaints that come in and making notes on them so that before people open them they have a rough idea of what's happening. Roll on Friday!

/bg

Ok, so... This lady has had 27 complaints in the last 2 years.

Her most recent one is that she is deeply embarrassed because when calling up to complain about the way her last complaint was handled she threatened to kill herself on the phone to a manager.

He called our support line, as he is supposed to do, and they told him to call the police.

The police picked her up in a big ass police van while she was walking around the village she lives in and dropped her home, coming in to ensure she was ok etc. The police notes state that the customer had no intention of killing herself and this was just an empty threat. Some people do get suicidal over their debt and if she was genuine I would have every sympathy for her so no fratching please!

I think we should be able to ban customers like this but as far as the Financial Services Authority goes we can't actually stop a customer from making a complaint.

People like this are the reason I'm glad I'm leaving. I have a notebook of absolute crackers , some of which I'll post after thursday

[RealUnimportant]

She's complaining about having been "embarrassed" by having someone check on her wellbeing after making a potential cry for help? :/ I hope she sorts her finances out before becoming a sad case of the sucktomer that cried "wolf"...

[telecom_goddess]

I had a neighbor once years ago who ended up committing suicide over debt after we moved out. So not unheard of.

[sh0rtcake]

Yeah, having mental health conditions myself I can appreciate how something like debt could completely ruin someone, and those genuine people, or anyone suffering with mental health issues has my full sympathy and support.

It's probably why this lady annoyed me so much tbh.

[emax4]

Not to play Devil's Advocate, but the bank is there to provide specific services, and will remain there whether or not the customer lives or dies. The bank is not a suicide hotline, and the customer thinking it is might be their last mistake.

[Kit-Ginevra]

On a side note,hi from Cornwall-you'll be going to either Cornwall College or Truro College I take it.
I lived here for 20 years so listen up me lover and take some notes.

1.Once you have arrived,anything over the bridge is a strange country that we do not talk of.There be dragons.
2.Watch out for the holes in the ground.Every now and then one will open up and you will plunge into the depths of the earth.Though they say it be a mineshaft,it's actually a trap for keeping you here.
3.The Cornish pasty.Ingredients.Meat.Potato.Swede.Onion.Seasonin g.No other fancy bits.
4.The Cornish cream tea.Jam on first.The other way is the way of the Devil...er Devonians
5.Watch out that the emmets don't bite
6.Rugby good.Football not so good.
7.My a gar Kernow will get you a long way.

A'gas dynurgh Kernow

[TheCheerfulTreeRat]

Jam on first? To Fratching with you...

[dalesys]

Jam on first? To Fratching with you...

No. No. No.

Who's on first!

[Ahbugger]

I think we should be able to ban customers like this but as far as the Financial Services Authority goes we can't actually stop a customer from making a complaint.

And rob her of the chance to make herself known to all branches of the company as a hysterical pain in the arse?

Although as everybody has acknowledged, debt is a serious issue which some people need a lot of help with it really sounds like she just wants to be seen as a victim and threats of suicide are a pretty powerful way to do that - not many people would be prepared to call 'bullshit' if that sort of comment gets thrown around.

I can't help wondering, after 27 complaints, at what point will she realise that the only person involved in all of them (and therefore the likely cause) is... her.

[TheCheerfulTreeRat]

No. No. No.

Who's on first!

I played that to my son. His mother hates me now.

[dalesys]

I played that to my son. His mother hates me now.

Now you can feed him Chocolate Cake for Breakfast.

[Aethian]

With grapefruit juice! Breakfast! Nutrition!

[catcul]

I played that to my son. His mother hates me now.

Take that up with the shortstop, I Don't Give a Darn.

[HawaiianShirts]

It bothers me when people take something as serious as suicide or depression and make light of it. You're mad? I get that. You're frustrated at the whole situation, at the perceived cause of the problem, and probably at yourself? I get that, too. You're going to claim to kill yourself over it even when you have no intention of doing so? Not cool. There are other people who truly would (and do) kill themselves over the same kind of thing, and they need help, not someone who will make the rest of us less likely to believe them. How does that make you any better than the scammers who pretend to have cancer so that people will feel sorry for them and donate money to pay for surgeries that never happen?

But, of course, you can't say that to a customer.

Background - I work for the complaints department for the debt recovery section of a bank.

My first thought upon reading this: So, do you EVER have a good day at work?

I can't help wondering, after 27 complaints, at what point will she realise that the only person involved in all of them (and therefore the likely cause) is... her.

Don't hold your breath.