Tweet
Ahhh...happy days of tech support at The Biggest Satellite TV Company Ever (as they hysterically remind us in a thousand commercials daily).
This one's an oldie from when I was a newbie, with a caller who stood out among hordes of morons and crowned himself their King.
So I answer this call and the guy is screaming mad from the 2nd I said hello, absolutely furious. He's yelling at me that the replacement HDMI cable we had sent him was the wrong size and it doesn't fit into the port on the receiver; we promised him it would work; what kind of inept racket are we running, he wants a tech out this minute, blah blah blah.
So I'm still new at this point and it's so preposterous to me that a person can't fit a cable into a slot by themselves that I actually wondered if our HDMI cables did come in different sizes for a moment. Then I realize, no, this guy is just a freaking moron. Mr. Einstein is trying to connect his HDMI cable into the USB port right next to the HDMI port. An easy mistake, I guess...if you're illiterate and can't read that one says HDMI and the other one says USB.
I tried to tell him that but he was yelling so much at this point I couldn't get a word in edgewise so I shut up about for a few minutes. Finally he bellows that I'm an idiot who obviously can't help him and he wants a tech or a supervisor. To which I sweetly say I'll get him a supervisor but all they are going to do is tell him he's sticking his cable into the wrong damn hole. (and I'm sure it's not the first time a woman's told you that!') I didn't say that last part, but I really, really wanted to.
So finally Einstein realizes that the port right next to where he's so impotently trying to penetrate with his flaccid cable says HDMI and he gets the cable connected.
Then he explodes, as I knew he would, "BUT THERE'S STILL NO PICTURE YOU IDIOT! IT DIDN'T WORK!!! IT'S BROKEN THIS IS THE WORST CUSTOMER SERVICE BLARGH BLARGH BABBLE"
*heavy sigh* "Change your input to HDMI."
He does; I hear the tv come on but the SC says absolutely nothing. Radio silence on his line. I decided to let him stew in it for a few minutes, typed up my notes, and waited until I figured that he had just left the line. I was about to end the call when this tiny voice pipes up.
"I'm sorry."
And then hell officially froze over and the world ended.
This one's an oldie from when I was a newbie, with a caller who stood out among hordes of morons and crowned himself their King.
So I answer this call and the guy is screaming mad from the 2nd I said hello, absolutely furious. He's yelling at me that the replacement HDMI cable we had sent him was the wrong size and it doesn't fit into the port on the receiver; we promised him it would work; what kind of inept racket are we running, he wants a tech out this minute, blah blah blah.
So I'm still new at this point and it's so preposterous to me that a person can't fit a cable into a slot by themselves that I actually wondered if our HDMI cables did come in different sizes for a moment. Then I realize, no, this guy is just a freaking moron. Mr. Einstein is trying to connect his HDMI cable into the USB port right next to the HDMI port. An easy mistake, I guess...if you're illiterate and can't read that one says HDMI and the other one says USB.
I tried to tell him that but he was yelling so much at this point I couldn't get a word in edgewise so I shut up about for a few minutes. Finally he bellows that I'm an idiot who obviously can't help him and he wants a tech or a supervisor. To which I sweetly say I'll get him a supervisor but all they are going to do is tell him he's sticking his cable into the wrong damn hole. (and I'm sure it's not the first time a woman's told you that!') I didn't say that last part, but I really, really wanted to.
So finally Einstein realizes that the port right next to where he's so impotently trying to penetrate with his flaccid cable says HDMI and he gets the cable connected.
Then he explodes, as I knew he would, "BUT THERE'S STILL NO PICTURE YOU IDIOT! IT DIDN'T WORK!!! IT'S BROKEN THIS IS THE WORST CUSTOMER SERVICE BLARGH BLARGH BABBLE"
*heavy sigh* "Change your input to HDMI."
He does; I hear the tv come on but the SC says absolutely nothing. Radio silence on his line. I decided to let him stew in it for a few minutes, typed up my notes, and waited until I figured that he had just left the line. I was about to end the call when this tiny voice pipes up.
"I'm sorry."
And then hell officially froze over and the world ended.
a Customer apologized I didn't think that was possible. They do that? WOW
. I should add that we didn't have just one classroom for music, we had an entire SUITE. That is, we had a room full of keyboards and one piano, a practice room acoustically designed for classroom band lessons, a classroom for theory and three smaller practice/lesson rooms, along with a storage area. The smaller rooms were frequently used for instrument lessons)
Comment