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  • New account season

    My bank is not far from a college, so first month or so of school brings in a LOT of new accounts. And first-time loans.

    From what I can tell, we're a bit more lenient than Ghel's bank, but if you have really bad credit, you don't get a debit card until you have an account for 6 months. If you have one chex hit within the year or multiple chex hits within five years (chex hits= accounts that were charged off with negative balances at other institutions), we won't approve checking at all: just savings, and the atm card won't allow atm deposits. Still lets people open account with no monthly fees and get direct deposit set up, so I figure it's better than a mart-o-wal card, even if you don't get the convenience of spending your money before you've earned it.

    Of course, not everyone is happy about not getting full services approved. Of them, there are always that lovely few who stand out:

    "But my friiiiend got a debit card...."

    [Your friend has no collections in his name. You, however, cannot say the same.]

    "But it wasn't my fault! The landlord screwed me by charging me when I broke lease, even though it was only because my roommate who wasn't listed on the lease moved out, and I couldn't afford the rent. And the cable company never billed me for my last payment just because I never did a forwarding address or told them where I moved to, so since I didn't know I shouldn't have to pay. And I'm disputing that cell phone charge because I never had service with them. And my sister was supposed to return those books to the library. And...."
    [I have sympathy when you have to explain one collection, or even multiple caused by the same circumstance. But seriously, when everyone is somehow messing up your credit... maybe, just maybe, it might be you.]

    "Why can't I get a checking account?
    That doesn't make any sense. FINE. I'll get the savings. I only have the $5 minimum to put in that, cause I just lost my job. Can I get a starter check on that savings? I'm getting a loan, but they said I need a starter check."
    [...and this is why you get no checking account. Because that starter check, which NO you cannot get on a savings, is for a cash advance loan, a place you intend to screw over since you have no way of paying them back, and we'd be dealing with the charge-off in a few weeks when they tried to cash your unfunded check.]

    "But my friiiiend got a $1000 credit card with no prior credit."

    [I HATE people basing what will be approved for them off of what we gave to someone else. Circumstances are NOT equivalent, even for identical credit scores, or lack of credit scores. There is length of job history, length of account history, whether or not you have any collections (which don't form a credit score on their own if you have no loan or card history), whether or not you are an authorized signer on someone else's card (which actually gives you a credit score,even though you weren't responsible for the card payment), etc. And NO I will not go over the reasons for someone else's approval. That is based on their personal information. If they want you to know, they can come in with you and ask us to explain their business in front of you.]

    "But my friiiend didn't have to
    have proof of income to get her first credit card."]
    [Okay, it was actually sister, but there's a theme going on here. In this case, older sister got her credit card BEFORE rules changed to where, even the first-time, no credit required, low-limit card requires proof of income or a co-signer with income. Little thing called wanting to verify that you can actually afford to pay off the balance. Oh, your parents pay your bills? Well then they can co-sign if they want you to have a credit card.]

    "Why won't you give my kid a loan, and no I won't co-sign! I refuse to be responsible for someone else's loan!"
    [If you don't believe in your kid's ability to repay, why should we?]
    Last edited by bankworking; 09-17-2013, 01:19 AM. Reason: added bold

  • #2
    Please tell me that this was not from the same person although it sure sounds like it.
    "Employees can make or break any business, so treat them with respect. Job satisfaction has little to do with money. Discover what it has to do with and make sure they get it."

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    • #3
      I love it. The litany of excuses.
      They say that God only gives us what we can handle. Apparently, God thinks I'm a bad ass.

      Comment


      • #4
        Having just finished university I saw that most kids are woefully under prepared in the sense of basic financial literacy, which results in ridiculous complaints like these.

        Either parents or schools need to start instilling basic financial principles, although as you pointed out many parents are in the same predicament...

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        • #5
          I'm glad the rules changed to require income or a co-signer for no-history borrowers.

          I remember being astounded at the limits credit card banks gave me when I was in college; FirstUSA (now Chase), $1k. Sears $2700. AmEx, $1500. AT&T Universal, $1,500. I had a work-study job, but it wouldn't have been nearly enough if I had run those to their limits.

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          • #6
            I wish we used Chex instead of pulling credit reports for new checking account customers. Back before the bank changed hands (about 3 1/2 years ago now), we used Chex, and it gave a much more accurate picture of customers' use of deposit accounts, in my opinion.

            I hate the "but my friiieend" bit. I sometimes wish I could tell customers how the circumstances were different, but of course privacy laws forbid that.
            "I look at the stars. It's a clear night and the Milky Way seems so near. That's where I'll be going soon. "We are all star stuff." I suddenly remember Delenn's line from Joe's script. Not a bad prospect. I am not afraid. In the meantime, let me close my eyes and sense the beauty around me. And take that breath under the dark sky full of stars. Breathe in. Breathe out. That's all."
            -Mira Furlan

            Comment


            • #7
              Quoth bankworking View Post

              "But it wasn't my fault!
              My ex was one of those. She was denied a bank account because she had left another account $60 in the hole due to bounced checks. She claimed that it wasn't her fault, because she had the bank to a transfer, and they messed it up somehow. I suppose it's possible, although unlikely. Either way, she never followed up with it or made any attempt to get it fixed.


              Quoth bankworking View Post
              "Why won't you give my kid a loan, and no I won't co-sign! I refuse to be responsible for someone else's loan!"
              At least this one wasn't like this other lady who called my company and complained about getting calls about her daughter's loan that she had cosigned, and wasn't paying. Her words were, "I'm only the cosigner! I don't see why I should be responsible!"
              Sometimes life is altered.
              Break from the ropes your hands are tied.
              Uneasy with confrontation.
              Won't turn out right. Can't turn out right

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              • #8
                That one kid, the only thing that sounded reasonable was the one about not having had service with a cell phone company. And even with that, how did they get his billing info if he never had service with them?
                When you start at zero, everything's progress.

                Comment


                • #9
                  Quoth bankworking View Post

                  "But my friiiiend got a debit card...."

                  "But my friiiiend got a $1000 credit card with no prior credit."

                  [I HATE people basing what will be approved for them off of what we gave to someone else. Circumstances are NOT equivalent

                  "But my friiiend didn't have to
                  have proof of income to get her first credit card."]
                  You won't believe (or maybe you will ) how often I hear that at the tax office. My friend got a $5k refund, why not me?
                  I'm trying to see things from your point of view, but I can't get my head that far up my keister!

                  Who is John Galt?
                  -Ayn Rand, Atlas Shrugged

                  Comment


                  • #10
                    Quoth MoonCat View Post
                    That one kid, the only thing that sounded reasonable was the one about not having had service with a cell phone company. And even with that, how did they get his billing info if he never had service with them?
                    Yeah, like I said, I'll have sympathy over one complaint. Even two. Or a group if it's all concerning the same incident. Sometimes it really isn't your fault, and if it's a single problem, we generally try to give the benefit of the doubt. But when I have 4+ collections from different places at different points in time... there is a pattern there, and not one that makes me inclined to believe the excuses.

                    Comment


                    • #11
                      Quoth Ghel View Post
                      I wish we used Chex instead of pulling credit reports for new checking account customers. Back before the bank changed hands (about 3 1/2 years ago now), we used Chex, and it gave a much more accurate picture of customers' use of deposit accounts, in my opinion.

                      I hate the "but my friiieend" bit. I sometimes wish I could tell customers how the circumstances were different, but of course privacy laws forbid that.
                      Wow, you don't even pull chex hits in addition? So many checking issues aren't even reported to the credit reports. Though I guess the credit report helps tell if someone is good for an overdraft line of credit. I have to tell people a lot that we don't automatically apply for those, though I can put in an app if they'd want one. Apparently a lot of banks just open the loc's as part of the process when they open a checking?

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                      • #12
                        I'm curious as to why one can't have a debit card until they've had the account 6 months. If they don't have cash in the account the card wouldn't work, would it?
                        The customer is always right until I decide he isn't.

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                        • #13
                          Quoth taxguykarl View Post
                          My friend got a $5k refund, why not me?
                          TGK, looks intently at paperwork assembled in front of him, flips a page, reads down and looks up at client opposite him. "Well, it looks like it's because (breaks into song) Nobody likes you, everybody hates you, you should eat some worms..."

                          Comment


                          • #14
                            Quoth Canadian In Maine View Post
                            I'm curious as to why one can't have a debit card until they've had the account 6 months. If they don't have cash in the account the card wouldn't work, would it?
                            From what I understand, most US Debit cards can also be used as Credit Cards; and probably if they are run as credit, it doesn't do a balance check. In Canada, our Debit cards are usually separate from the Credit Cards, so you can't run one as the other, so it's not as big a deal. (Plus up here we seem to be pushing Debit Card use as much as possible in general).

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                            • #15
                              Quoth Canadian In Maine View Post
                              I'm curious as to why one can't have a debit card until they've had the account 6 months. If they don't have cash in the account the card wouldn't work, would it?
                              Many debit cards also have a line of overdraft protection, to the tune of a few hundred dollars. It's a decent "safety feature" (though they're really hoping to rake in those $25 overdraft fees) to protect from bounced checks or even just running out of money in a bad spot, but if someone has a history of bad credit it can be a bad risk to take.

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