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I'm pretty good at finangling requests, but sometimes I just can't do it. These SCs didn't want to accept that at all.
On Saturday we have Super Huge Group coming in. Super Huge Group has taken ALL the rooms! Or at least, ALL the waterview rooms and most of the rest of them.
SC had a reservation for Friday night for one night. Their friend booked the room, and when he booked it I had told him we were sold-out on Saturday night.
SC: "I'd like to extend my stay for one more night."
Me: "It looks like I have a couple non-waterview rooms available for Saturday night. We could move you tomorrow."
SC: "I want to stay in the same room. I know you can do that."
Me: "Unfortunately, all my waterview rooms are already booked. We have a large group coming in that has taken them. I only have non-waterview left."
SC: "All of them?"
Me: "Yes, all of them."
SC: *heavy sigh*
Around 8:30, they came down wanting to book spa appointments for the following morning. I called the spa, and the earliest they had was 2pm.
Me: "The earliest they have is 2pm tomorrow."
SC: "And when is check-out?"
Me: "Check-out for the room is at noon."
SC: *heavy sigh* "Fine."
Me: "2pm is fine?"
SC: "No fine, we'll be leaving, since you can't accommodate us at all!"
It was less what he said and more of the snarky tone he said it in. Seriously, you wait until 8:30pm the night before a Saturday to try and book your spa appointment? Your lack of planning isn't my issue.
3rd party CC woes
Furthermore, their friend who booked the room apparently also wants to pay for it, though he made no such indication at the time of booking. I emailed him a 3rd party CC authorization form. I received an email along the lines of "I cannot get to a fax machine; you have authorization to run my card."
I sent him the form again as a Word document, asking him to fill it out and email it back to me. I got the same response: "I cannot get to a fax machine; please just run my card."
Yeah, no. That form is kind of important. I resent him the form a third time, emphasizing once more that he could, in fact, email it back. Maybe third time will be a charm?
Cell Signals
Not related to the above, but I don't feel like making a separate post. The Resort's proximity to Canada and the lack of cell towers in our area stateside means that most people will pick up the Canadian towers on their phones, and their phones will alert them of the international roaming charges they are about to receive. Many, many times (at least every other day), I will get some iteration of the following:
SC: "My phone just alerted me that it's roaming in Canada. What are you going to do to fix this?"
What I am going to do is advise you to contact your cell service provider and advise them of the situation so they can reverse the roaming charges.
Of course, my suggestion is inevitable met with a cat-butt face. Why should they have to put forth any effort on their part? Isn't there, like, some thing I can do to "make it work"?
I don't know what they really expect me to do. I guess I am supposed to use my magical powers to take out the Canadian cell towers. Silly me, I'll get right on that. You Canadians weren't really using your phones anyway, right?
On the plus side
One of Super Huge Group came to check-in a night early, and tipped me $10 just to make sure they didn't have to move rooms tomorrow. I mean, it was easy and actually already done, though whoever did it made them separate reservations for each night for some reason. All I did was move it around so it was all on one reservation, which took all of five seconds. Boom. $10 tip. For the most part, this is a pretty good job.
Annoying the Night Auditor
One of our night auditors is an 18-year-old teenage male who could care less about glittery things. We were making welcome packets for Super Huge Group, which utilized pretty shiny glittery ribbons to tie them all together. Unfortunately, we could not finish these during our shift and had to leave much of it for Night Audit.
Me: "Look, you get to play with glittery stuff tonight! We're making bows, and now it's your turn!"
The look Night Auditor gave was a mix of disgust and horror. It was...priceless.
On Saturday we have Super Huge Group coming in. Super Huge Group has taken ALL the rooms! Or at least, ALL the waterview rooms and most of the rest of them.
SC had a reservation for Friday night for one night. Their friend booked the room, and when he booked it I had told him we were sold-out on Saturday night.
SC: "I'd like to extend my stay for one more night."
Me: "It looks like I have a couple non-waterview rooms available for Saturday night. We could move you tomorrow."
SC: "I want to stay in the same room. I know you can do that."
Me: "Unfortunately, all my waterview rooms are already booked. We have a large group coming in that has taken them. I only have non-waterview left."
SC: "All of them?"
Me: "Yes, all of them."
SC: *heavy sigh*
Around 8:30, they came down wanting to book spa appointments for the following morning. I called the spa, and the earliest they had was 2pm.
Me: "The earliest they have is 2pm tomorrow."
SC: "And when is check-out?"
Me: "Check-out for the room is at noon."
SC: *heavy sigh* "Fine."
Me: "2pm is fine?"
SC: "No fine, we'll be leaving, since you can't accommodate us at all!"
It was less what he said and more of the snarky tone he said it in. Seriously, you wait until 8:30pm the night before a Saturday to try and book your spa appointment? Your lack of planning isn't my issue.
3rd party CC woes
Furthermore, their friend who booked the room apparently also wants to pay for it, though he made no such indication at the time of booking. I emailed him a 3rd party CC authorization form. I received an email along the lines of "I cannot get to a fax machine; you have authorization to run my card."
I sent him the form again as a Word document, asking him to fill it out and email it back to me. I got the same response: "I cannot get to a fax machine; please just run my card."
Yeah, no. That form is kind of important. I resent him the form a third time, emphasizing once more that he could, in fact, email it back. Maybe third time will be a charm?
Cell Signals
Not related to the above, but I don't feel like making a separate post. The Resort's proximity to Canada and the lack of cell towers in our area stateside means that most people will pick up the Canadian towers on their phones, and their phones will alert them of the international roaming charges they are about to receive. Many, many times (at least every other day), I will get some iteration of the following:
SC: "My phone just alerted me that it's roaming in Canada. What are you going to do to fix this?"
What I am going to do is advise you to contact your cell service provider and advise them of the situation so they can reverse the roaming charges.
Of course, my suggestion is inevitable met with a cat-butt face. Why should they have to put forth any effort on their part? Isn't there, like, some thing I can do to "make it work"?
I don't know what they really expect me to do. I guess I am supposed to use my magical powers to take out the Canadian cell towers. Silly me, I'll get right on that. You Canadians weren't really using your phones anyway, right?
On the plus side
One of Super Huge Group came to check-in a night early, and tipped me $10 just to make sure they didn't have to move rooms tomorrow. I mean, it was easy and actually already done, though whoever did it made them separate reservations for each night for some reason. All I did was move it around so it was all on one reservation, which took all of five seconds. Boom. $10 tip. For the most part, this is a pretty good job.
Annoying the Night Auditor
One of our night auditors is an 18-year-old teenage male who could care less about glittery things. We were making welcome packets for Super Huge Group, which utilized pretty shiny glittery ribbons to tie them all together. Unfortunately, we could not finish these during our shift and had to leave much of it for Night Audit.
Me: "Look, you get to play with glittery stuff tonight! We're making bows, and now it's your turn!"
The look Night Auditor gave was a mix of disgust and horror. It was...priceless.
I have the funniest mental picture of that phone on a map of Canada now....
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