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Had to call the cops at the drive thru! (moderate length)
First, whoever decided that pharmacies should have drive-up windows should be stabbed in the face and shot from a catapult. Anyway, a few weeks ago (it's been a while since I signed on), this woman was at the drive-up, and we didn't have her insurance card on file. So she gives it to my colleague running the window and she gives it to me.
She comes back ten minutes later and as it turns out, the insurance card is too old and the number has changed, requiring us to make a phone call. So while I'm on the phone with Blue Cross, she is absolutely refusing to move. The line builds up behind her, and she refuses. Two of my nicer female colleagues ask her nicely to move, but she doesn't budge. So finally, I tell HER insurance company to hold on while I to TELL her to move. She still refuses, so I tell her that I'll call the police to remove her. She says something like "Do what you have to do." So my manager calls the cops.
So, instead of hanging up the phone and charging her full price for her meds, I get the right info from Blue Cross and get off the phone. Knowing that it will still take a bit of time to fill the script, I have to go out and tell everyone behind her the situation so they have to reverse and come inside.
Then the cops show up and are talking to her from the passenger side window. All of a sudden, she guns it and tears out of the drive thru, sufficiently ticking off the cop who was leaning on her window.
So, we give the cops all of her information from our computers and she's charged with fleeing the police, when all she had to do was not be a SC.
She comes back ten minutes later and as it turns out, the insurance card is too old and the number has changed, requiring us to make a phone call. So while I'm on the phone with Blue Cross, she is absolutely refusing to move. The line builds up behind her, and she refuses. Two of my nicer female colleagues ask her nicely to move, but she doesn't budge. So finally, I tell HER insurance company to hold on while I to TELL her to move. She still refuses, so I tell her that I'll call the police to remove her. She says something like "Do what you have to do." So my manager calls the cops.
So, instead of hanging up the phone and charging her full price for her meds, I get the right info from Blue Cross and get off the phone. Knowing that it will still take a bit of time to fill the script, I have to go out and tell everyone behind her the situation so they have to reverse and come inside.
Then the cops show up and are talking to her from the passenger side window. All of a sudden, she guns it and tears out of the drive thru, sufficiently ticking off the cop who was leaning on her window.
So, we give the cops all of her information from our computers and she's charged with fleeing the police, when all she had to do was not be a SC.
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