Tweet
A woman comes in and spends forever trying to get me to explain the difference between two fruit smoothies. What can I tell ya, lady? I work at a gas station. One of them tastes like pineapple and the other like strawberries, get the freak out of here.
ahem
She comes back about half an hour later and insists that someone must have taken the pump out of her car, put it in their car, and pumped HER gas and she didn't get ANY because her gas tank is still empty. Now. Uh. Lemme tell ya. Usually they don't come to this conclusion but this happens at least once a week and it's starting to piss me off.
She tells me the amount that was stolen and she wants me to look at the tapes. I find the receipt that matches the amount, ask her a few questions while I'm looking. No she did not hang the pump back up when she came out of the station, it was already hung up. She started it and then walked into the store, yes.
I find the receipt and the first thing I do is say, "This is a _____ type of card. Do you have one of those?"
SC: Uh...mmm..let me see? *roots through wallet*
Yes, ladies and gentlemen, the woman could not tell me whether or not she had a Visa, Amex, Mastercard, or Discover.
Me: Are those the last four of your card number?
SC: ...no?
Me: This is the last transaction I have for that pump, it is before you said you pumped gas and there are no other transactions. This is the amount you said and before the time you stated. It is the last one. Are you sure it was pump 1?
SC: Yes. It was pump one!
Me: Then I'm sorry, Ma'am, but you never pumped any gas.
I'm just straight with it now. There's no point in sugar-coating it. You're dumb, just admit it.
SC: I didn't pump any gas? But...but...um...I don't under...I don't...I... Okay.
And that was that. She didn't pump any gas...just like the rest of the morons who come in and insist that it didn't print a receipt or it stole their money or whatever else they think happens at gas stations.
ahem
She comes back about half an hour later and insists that someone must have taken the pump out of her car, put it in their car, and pumped HER gas and she didn't get ANY because her gas tank is still empty. Now. Uh. Lemme tell ya. Usually they don't come to this conclusion but this happens at least once a week and it's starting to piss me off.
She tells me the amount that was stolen and she wants me to look at the tapes. I find the receipt that matches the amount, ask her a few questions while I'm looking. No she did not hang the pump back up when she came out of the station, it was already hung up. She started it and then walked into the store, yes.
I find the receipt and the first thing I do is say, "This is a _____ type of card. Do you have one of those?"
SC: Uh...mmm..let me see? *roots through wallet*
Yes, ladies and gentlemen, the woman could not tell me whether or not she had a Visa, Amex, Mastercard, or Discover.
Me: Are those the last four of your card number?
SC: ...no?
Me: This is the last transaction I have for that pump, it is before you said you pumped gas and there are no other transactions. This is the amount you said and before the time you stated. It is the last one. Are you sure it was pump 1?
SC: Yes. It was pump one!
Me: Then I'm sorry, Ma'am, but you never pumped any gas.
I'm just straight with it now. There's no point in sugar-coating it. You're dumb, just admit it.
SC: I didn't pump any gas? But...but...um...I don't under...I don't...I... Okay.
And that was that. She didn't pump any gas...just like the rest of the morons who come in and insist that it didn't print a receipt or it stole their money or whatever else they think happens at gas stations.
Whatta mess that would make if something came undone or it didn't shut off.
)
You just do it anyway 'cause despite the difficulties, it's the right thing to do. It's what separates us from the SCs: empathy even when it's not "easy."
Comment